TK Elevator Seattle

Reviews

• GC

  Gladis Clemente

  2 days ago
  1.0
  I’m very disappointed with the experience I had with TK Elevator last Friday. One of their company vehicles hit my car in the parking lot, causing significant damage, and I have not received any follow‑up or communication from them since the incident. I’ve tried reaching out, but no one has returned my calls or provided the insurance information I need to move forward with the claim. This lack of response has made an already stressful situation even more difficult. I hope the company improves its communication and accountability when their vehicles are involved in accidents.
• KK

  K.B.

  Jan 30, 2026
  1.0
  This company is so bad. If you are looking to hire an elevator company, go with another one. When you put in a request like simply doing a reboot, it takes them 6-10 business days to get around to it. For apartments taller than 4 flights this becomes a major issue for tenants. Especially for ADA people. They have no sense of urgency and seem to not care. I would give grace but this has happened multiple times with them now. So it’s a company culture at this point.
• BH

  Bellevue Heights

  Oct 14, 2025
  1.0
  Do not work with this company or get into a service contract with this company. You will wait 3 months to get service on your elevator under their service contract. Or they will ask you to pay double time at $1250/hour to get the repair done sooner. They are not interested in customer service and they will hold you to your contract. We have a small apartment building and want to work with a smaller, local company that services our type of elevator, but the branch manager simply said he would not release us from our contract despite our dissatisfaction with their service. Also, beware that their service contracts are 5 years on auto-renew. I have been asking them to cancel the auto-renew and cannot get written confirmation for this. Stay away from this company. Go with a small, local company that cares about their relationship with their customers.
• ML

  Mike Loebe

  Nov 29, 2023
  1.0
  For two years, I have communicated with various people and departments at TK Elevator regarding their lack of cooperation in fulfilling their contractual obligations with our school. During that time I have received little to no response or action. We have been paying an exorbitant amount of money on a quarterly basis for services that have not been regularly rendered. We are past due on many of our quarterly and annual compliance tests required by the city because TK Elevator has not performed them. Currently, our phone is not compliant with city law requirements as indicated by the most recent inspection by the city inspector. TK Elevator has failed to fulfill its Pledge of Customer Satisfaction clause by failing to correct their deficiency of not providing the required services for the past 4 years. I would avoid any plans to hire this company for any services.
• BB

  BIRD

  Feb 10, 2023
  1.0
  Absolutely terrible company. Filed a complaint with the attorney general. You should do the same if you feel shorted for service.

Frequently Asked Questions About TK Elevator Seattle