PARR Lumber Bothell

Reviews

• LB

  Lisa Battern

  Dec 5, 2025
  5.0
  I have visited the Bothell location of Parr Lumber twice now to view decking materials. They have a great display of the colors and railings available. On our second visit, we spoke with Petra who was able to offer us additional insight into the various levels of decking materials we were considering and suggest alternatives that might save us money on our project. Petra was very friendly, listened to our questions and concerns, and added significant value to our visit.
• HM

  hadez mask

  Nov 7, 2025
  5.0
  This place is awesome great people great service
• AJ

  Ankit Jain

  Oct 15, 2025
  1.0
  One of the worst customer experiences my family has ever had. Irina reached out to me through the Nextdoor app offering help with my kitchen remodeling project. I visited their store with my parents to look at quartz options for our kitchen. During our visit, I asked a few very common questions that I ask every business I work with: Is this the best price you offer? Can I pay in cash to save on tax? (Many businesses offer this.) Can the work be completed by a specific date since I’m on a timeline? None of these questions are rude or unprofessional. I’ve spent 15–20 years working with people in customer-facing roles, and I fully understand that customers have the right to ask questions — even the ones that may seem repetitive or inconvenient. The next day, I received an email from Keren Fugate stating that Irina felt I was “unkind” and “unprofessional” and that I should take my business elsewhere. This response was shocking. It made it seem like they only want customers who come in, stay quiet, place an order, and leave — no questions asked. I tried calling Keren multiple times to clarify the situation. Her only response was to refer back to that email, effectively refusing to have a real conversation. If someone asks about discounts or cash payments, a simple “No, we don’t offer that” is enough. That’s exactly what they said — and I respected it. Even if I had asked again to negotiate, that’s still not being unprofessional. That’s just business. This experience reflects a very poor attitude toward customers. If asking simple, reasonable questions is considered “unkind” here, then this is not a place that values or understands good customer service. I ended up not giving them any business — and I’m glad I didn’t. I can easily spend my money elsewhere with a company that actually respects its customers. I would not recommend anyone even step into this store.
• YF

  Yhonni Flores

  Sep 25, 2025
  5.0
  Amazing craftsmanship! This team delivered a stunning showroom cabinet in record time. Absolutely thrilled with the quality and their quick, professional service.

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