Many customers praised the quick installation process, often completed in one day.
Quality of Work
Overall, customers expressed high satisfaction with the quality and durability of the installations.
Customer Service
Feedback highlighted excellent customer service, with many noting responsiveness and helpfulness.
Warranty and Follow-up
Customers appreciated the lifetime warranty and the company's commitment to addressing issues post-installation.
Pricing Concerns
Some customers felt the pricing was high, but many believed the quality justified the cost.
GG
gary g
4 days ago
5.0
We had Bath Fitter install our bath/shower over ten years ago and use it every day with zero problems. No leaks, no drips. Still looks as nice as the day it was installed. We can't be happier with the product and the installer! Over ten years later, and glad we selected Bath Fitter
AM
Andrew Mechling
Jan 26, 2026
5.0
Needed to update a large shower and a bathtub/shower combo in a 1990 home. Wanted to go a custom route and started getting bids that were very high but could get us what we wanted - dual tall rain showers, dual controls in a big custom shower space. The bathtub combo in another room needed complete replacement too. Those projects were months out, work would be about a month or two long, final cost dependent upon some aspects they couldn’t know until ripping the old stuff out. Ugh. Then my parents told me they had Bathfitter install their tub/shower combo and they said it took a day- a day! To install it - ladder measured to fit OVER their old tub. Wha? Ok, it looked nice but not the custom look and fixtures we were after. The fact that it was one price and takes a day to install was worth looking into. So we had them come out and they gave us exactly what we wanted and it cost 1/3 the price of custom work- and they were in and out in 2 days - 2 bathrooms! We love the work and had one small issue 10 years after the install and they came & fixed it under lifetime warranty. My parents had an issue with theirs and Bathfitter came back and redid the entire project for free under warranty and they got brand new everything. They are what they claim- and we had a great experience with them. Would highly recommend using them - if you’re interested in updating a bathroom shower or tub, do yourself a favor and at least get a bid from them and see what magic they can do. I’m sure you’ll be as thankful as we were to have gone that route.
JW
Janice Wharton
Jan 25, 2026
5.0
This was our second installation from Bath Fitter. We has such a great experience with out first shower replacement we had them return to change out bathtub into a walk in shower. The work was outstanding. I can’t recommend Bath Fitters enough!
T0
todd “chris” 0neal
Jan 14, 2026
2.0
everything was great they did agreat job except the installer put 2 holes in my wall tryed to cover it up with caulk and now a few year later all my caulk in the front of the tub where they cut it to short keeps coming undone ive called several time it is still the they sam ad now the tub is dipping and flexing in the back when you step on it need to call them for warranty info
AN
Alan Nakai
Dec 24, 2025
5.0
Our shower was installed by Bath Fitter in July 2016. We are completely satisfied by the quality, workmanship, and durability of the entire shower system. After 9+ years of almost daily use, minus vacation days, we were told by a another plumbing company, that was doing a service inspection of our entire plumbing system, that our shower's pressure valve was getting hard to turn and needed to be replaced. They offered to do it for $459. However, since we had Bath Fitter install our shower system, we called them to address the issue. With no questions asked, they promptly scheduled a visit by their representative to inspect the potential problem. Within a few days, the representative arrived, diagnosed the problem, and quickly replaced the problem valve within a matter of a couple of hours. When I asked how much it would cost, the representative replied that it fell under the lifetime guarantee and everything was free of charge. We are delighted to have entrusted our shower to Bath Fitter, not only for the quality installation but also for their excellent follow-up and service policy. We highly recommend recommend Bath Fitter to anyone needing their bathroom/shower remodeled.
Bath Fitter has been in existence since 1983! Our franchise has been serving Kent since 2005.
Do you possess licenses, bonds, and insurance? How about your installers?
Certainly! Our showroom displays all our credentials, and we can also provide them electronically upon request. Our installers are exclusively our employees, not contractors. They undergo drug testing and background checks.
What is the cost for a service like this?
Due to the numerous variables in each project, we prefer to provide precise, to-the-penny quotes during in-home consultations rather than over the phone or online. These in-home quotes, not estimates, are offered at no cost.
When was Bath Fitter established and how long has it been serving Kent?
Bath Fitter has been in existence since 1983, and its franchise has been serving Kent since 2005.
Does Bath Fitter have the required licenses, bonds, and insurance? Are the installers employees or contractors?
Yes, Bath Fitter displays all credentials in their showroom and can provide them electronically upon request. All installers are employees, not contractors, undergoing drug testing and background checks.
How much does Bath Fitter's bathroom remodeling service cost?
Due to project variables, Bath Fitter offers precise, no-cost in-home consultations to provide accurate quotes instead of estimates over the phone or online.
What are Bath Fitter's business hours?
Bath Fitter is open Monday through Friday from 8:00 AM to 5:00 PM, Saturdays from 9:00 AM to 5:00 PM, and closed on Sundays.
Where is Bath Fitter located?
Bath Fitter is located at 25135 Summit Drive, Black Diamond, WA 98010, USA.
What payment options are accepted at Bath Fitter?
Bath Fitter accepts American Express, Cash, Check, MasterCard, and Visa for payment.
Which counties does Bath Fitter serve?
Bath Fitter serves King, Kitsap, Pierce, Mason, Thurston, Lewis, Grays Harbor, and Pacific counties in Washington.
Are there any nearby pet services that customers can visit when coming to Bath Fitter?
Yes, customers visiting Bath Fitter can also find nearby pet services such as Fido and Me Doggie Daycare and Horizon Pet Supply for pet sitting and pet supplies.
Can customers combine their Bath Fitter visit with a trip to local parks or recreational venues?
Yes, nearby Bath Fitter, customers can enjoy outdoor activities at Summit Ridge Trail park or visit recreational venues like Ash and Elm Play Studio and Bounce It Up 360 playground.
What nearby food or dining options are available close to Bath Fitter?
Near Bath Fitter, customers can enjoy food and drinks at Farmhouse Brew coffee shop, EJ's Custom Catering American restaurant, and Frozen Delights ice cream shop.
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