TK Elevator Bellevue

2.3
3 reviews

About

Elevator Service
TK Elevator is one of the world’s leading elevator companies in service, repair, modernization and new construction, ensuring high levels of customer service globally from our extensive network of about 1,000 locations. TK Elevator became independent after separation from the thyssenkrupp group in 2020. The product portfolio ranges from standardized elevators for low-rise commercial buildings to highly customized solutions for skyscrapers. TKE – move beyond.

Details

  • Onsite servicesAvailable

Location

TK Elevator Bellevue
301 116th Avenue Suite 501, Bellevue, WA
98004, United States

Hours

Reviews

2.3
3 reviews
5 stars
1
4 stars
0
3 stars
0
2 stars
0
1 star
2
  • AC
    Alan Cai
    Jan 31, 2025
    1.0
    Terrible elevator management company. Overcharges but does not show up to meet their own minimum requirement of visits. I had to hire a lawyer after they openly admitted to breach of contract in order to cancel my contract. I had a Noah Wittman as my accounting manager and he was both lazy and incompetent - took 4 emails and 3 phone calls over a month to get a hold of him for a standard response after the city reached out to me about our maintenance records. Avoid this company at all costs.
  • BF
    Brittany French
    Nov 15, 2024
    1.0
    TKE service has taken a nose dive in the past 2 years. The previous decade was great, but recently fulfilling basic service agreements is like pulling teeth. TKE missed our 2023 Annual Service as it "fell through the cracks." We requested a refund and/or some kind of resolution and have still received no response. This issue combined with TKE taking a full year to repair our elevator with multiple failed promises along the way. This disservice made my company and building ownership appear unprofessional by communicating to tenants what we were told by TKE, just to continuously extend the project. Had we been told the project could take up to a year at the forefront, expectations could have been met. Ideally, a company would over promise and over deliver. Minimally, under promise and deliver. In this case, we experienced under promise and barely deliver. My firm and our clients have zero confidence in TKE's ability to service elevators, make professional recommendations, or care about their customers at all. TKE is capable of making upgrade recommendations; The unfortunate situation is the lack of service is negatively impacting sales. As management we cannot make a $200k purchase recommendation when we don't receive a response to a simple inquiry about a missed service we already paid for.
  • SE
    Scott Elkins
    Apr 6, 2023
    5.0
    I met with the service manager and account representative, and they were thorough collecting information and and answering my question. We already use the at our Woodinville site and now looking to add them at my current location. Their records keeping and attention to detail sets them above the rest.

Frequently Asked Questions About TK Elevator Bellevue

Can TK Elevator repair and maintain any brand of equipment?

YES. TK Elevator can maintain and repair any brand of elevators or escalators, any place at any time.

How can I get a quote for a service agreement on my elevators/ escalators?

Visit our contact us form to be connected to a sales representative at your local office. https://www.tkelevator.com/us-en/service-areas/wa/bellevue