Alpha Heating & Air Conditioning

Reviews

• KK

  Konrad

  Sep 25, 2025
  1.0
  I cannot be more disappointed with Alpha Heating & A/C work. They were dispatched through the American Home Shield insurance because my Heat Pump stopped working. For the context, my heat pump went through regular maintenance in June and everything was 100% correct with it. Right off the bat, Hani accused us of fraud saying that the heat pump has not been working for over a year. I needed to prove him wrong by showing him inspection report from last year. He found out that the Schrader valve was leaking and submitted request to AHS for replacement. What he also did was submit a request for full refrigerant refill (15lbs for $150/lb). The insurance covers $10/lb, so that ends up being $1,950 just for that out of pocket for me. I declined the out of pocket cost and asked him if he can replace the valve and I will find someone cheaper to refill it. He declined saying that he cannot do partial job. I called for a second opinion, hoping they can replace the valve and refill the unit cheaper than my out of pocket cost that was proposed by Alpha Heating & A/C. Unfortunately, when we were doing a walkthrough around the unit with second contractor, we found the Schrader valve that was supposedly not replaced. Because of that, the second company declined the repair because they were afraid that the unit has been tampered with. They also said that the unit was completely drained from refrigerant and that it's not possible for the full refrigerant to leak between June (when I had a maintenance) and August when it stopped working. They said that what should have been done was to just top it off with refrigerant/reuse the one was in the unit after doing leak test.
• MT

  Michelle Taleon

  Jun 6, 2025
  5.0
  Amazing!! Great customer service and arrived so quickly to repair our AC just in time for a heatwave!
• NB

  N Bear

  Jun 6, 2025
  5.0
  Very professional and fast service. - I was unsure at first but I noticed the negative reviews are 2 or more years old (2022/2023) and this was a very hot summer for PNW. They were able to quickly determine that my AC and Heater had tripped a safety switch.
• GS

  Guesty Customer Service Soultions

  Nov 16, 2023
  1.0
  Horrible contractor to work with. Will only offer times they are available and won’t come out at all.

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