SP
SlavaUkraine PutinToPrison
Dec 14, 2023
Incredible place, family owned. They have an incredible Deck center, and railing options that you can physically look at, lighting options, 150 different types of Decking!
ZERO PERCENT financing!!!
CS
Craig Staats
Oct 19, 2023
This was a joint project with a neighbor to replace some fencing and two gates. The workers did a great job, very professional.
I used this company in 2017 for 70+ feet of fence replacement at my rental house before. This time we are building a 74' new fence at my home and I received quotes from two other companies and shocked to find they nearly doubled up the price from what I paid in 2017 in the false pretense of Covid. But Rainier fencing offered nearly $1600 less than other 40% up from 2017. The communication and quality of work was very satisfactory. I even added a 4' corner at front end of the fence at the last minute but they accommodated by sending extra material to complete. All done via E-mail, no hassle. They didn't add any extra charge for unscheduled work, just charged prorated cost. I admire their work ethics and reasonable pricing which is very hard to come by in these post-Covid era. Wish they keep up the good work until next time.
Rainier Fencing is the absolute WORST customer service and quality fencing company in all of Greater Seattle!
1. The WORST customer service - Before my fence collapsed about 3 weeks ago, I called Rainier Fencing for an estimate for them to come out and see if they can better secure my fence. Neil Archibald is the person that came out for the estimate work. Like others who commented about never hearing back from them, I can attest to it that it is all true. Every week I would call Neil, and NOT ONCE did he return my call. I called the office and they would say that Neil is either out with another customer or working on another project but again, Neil would never return my call or give me an estimate that he came out to do in the first place. If this is how they treat a repeated customer, think about how they would treat their new customers!!! Once they get your money, you can expect they will never be heard of again.
2. The absolute WORST quality and craftsmanship – Fast forward to today in less than 4 years, our fence finally collapsed due to the no action taken by Rainier Fencing. 4 years ago, we had Rainier Fencing came out and built a fence for us for our backyard. A normal fence would last 10 to 15 years but not ours, at least not one built by Rainier Fencing, it didn't even make it to 4 years. After our fence collapsed, I was able to inspect our fence and saw that the posts they put in had ONLY gone 1 FEET into the ground and they secured it with ONLY 1 bag of cement. Knowing that we are up in the hills in a windy area, they should have dug deeper and secure the posts with more cement. This proofs how incompetent these guys are what kind of craftsmanship you can expect if you go with Rainier Fencing.
A picture is worth more than a thousand words, I hope everyone will learn from my costly mistake and avoid Rainier Fencing.