Overhead Door Co. of Burlington

Reviews

• DD

  Dove

  Mar 23, 2026
  5.0
  These guys are always so quick and efficient- with all service prices going through the roof these days I am always shocked how reasonable they are!
• CI

  Courtney Isham

  Oct 17, 2025
  5.0
  Great experience! They were able to schedule me quickly and the process was exceptionally smooth and fairly priced.
• CW

  Carmen George Weddings

  Feb 20, 2019
  1.0
  POOR INSTALLATION AND HORRIBLE CUSTOMER SERVICE followed up by attempt to gaslight me when they respond to my review. Overhead Door Company installed our two garage doors. About six months after installation some of the frames around the windows on both doors would stick out a little. We would just push them back in and they would be fine for a while. We figured it was because of the extreme cold weather. After several years of dealing with this, the glass fell out of one window. I called the company and set an appointment to have someone LOOK at the door before we left on vacation. They were kind enough to fit us in. The repair person arrived more than a half hour earlier then our appointed time, (when we weren't home) entered our garage, did the work without our approval, and left a bill. ($140 to replace one frame of glass) When I was inspecting the work, I noticed all the windows now have screws in them. I realized that when they first installed the doors they never screwed in the window frames. I called them to discuss this. I was bounced around between several people, was told someone would call me back. Talked to that person, they said they needed to speak to the installer and call me back. When he called me back, he said that the door was not designed to be screwed in that is why it didn't have screws. I asked why did the frames come with screw holes? His tone became hostile as he gave me a weird answer. I said I understand this is many years later but it clearly was caused because the screws were never installed. He responded by threatening to come remove the glass and screws if I didn't pay. After his threat, I asked to speak to the owner. The owner called me back several hours later. He said I should have complained when the doors were installed. No apology for their mistakes and blamed me for not catching their poor installation sooner. He said he would call me back when he decided what to do. No apology for his threatening employees behavior. He didn't call us back before we left on vacation. We returned, no message on the machine. #overhead doors #garagedoors #betterbusinessbureau
• KW

  Keith Whitehead

  May 27, 2018
  4.0
  Could not believe the showroom, will definitely return.
• DW

  Don Worth

  Apr 9, 2014
  5.0
  Initially, I spoke by phone with Eric in Sales and got some estimated prices and accepted two more bids to replace a residential garage door. I contacted Eric to let him know that I was signing his contract and making the down payment...he said that my door had to be ordered and it should arrive in about two weeks. Two weeks later, my door was in and he said that someone would contact me for a Wednesday/Thursday installation. Michael called yesterday afternoon and said someone would be at my residence between 9 and 10 AM the following day...he arrived promptly at 9 AM. The installer spent about two hours with the replacement and had me operate the opener to ensure that everything was as it should be...it was. I paid the balance and was very pleased...I should point out that this dealer was about $200 less expensive than a dealer a short distance away. A very professional experience.

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