Floor Coverings International

Reviews

• KM

  Kandi Marlow

  Jan 6, 2026
  3.0
  I would rate them a 4* but due to the initial workers, I have some issues with my floor that unless I remove the entire floor, I cannot replace it, so I gave them a 3. (I did not discuss this with the company because I was sick of the project, so in fairness they were unaware but likely in my experience of them-would have fixed it) This is a bit of a doozy, The primary feedback I will leave you with is that they will not leave your job until it is completed to your satisfaction. My project was tile and hardwood in 6 separate spaces. I had a project that was to be completed in 1.5 weeks and due to many factors, it didn't get completed for a few months. The initial men that were at my job site were absolutely terrible- vaping in my home, taking long breaks, showing up late-leaving early, broke a light and I believe stole materials from my job (not confirmed). They were eventually terminated but not before they made my job a nightmare. I had to be very diligent checking on them, asking questions, taking photos and being very assertive about my needs and the damage the workers did to my job including damaging brand-new floor they laid down. Additionally, there had to be high level of communication which was difficult as there were many people to communicate with and the message often was distorted in the end. The second person they hired to complete my tile project was professional but had several personal issues that I believe disrupted the handywork, but the supervisor came in many times to ensure that my difficulties, issues and overall satisfaction was addressed. He wasn't willing to leave my project until I was happy with the work. He was professional. I would also add that I had to be on the phone with the team many times, and although I know they were likely sick of hearing from me- the office staff and workers were always kind, respectful and willing to address any need I had. I would return to their business, with a bit of caution due to those initial workers but I would return. 1/8/26: I received an email and follow up phone call from the office regarding my google review. I believe they are intentionally invested in me as a client and wished to problem solve my feedback about the mention stealing comment above. I want to be clear that my feedback of stealing is not substantiated. There is no evidence to support this. They are taking my concerns serious and are investing time to review where the missing materials did go. I will update my review once I hear back
• JL

  Joanne LaBrake

  Nov 26, 2025
  5.0
  Courteous and very professional. We easily give 5 stars to all of the company's personnel, management and installers included.
• WB

  William Barber

  Nov 9, 2025
  5.0
  Friendly, knowledgeable and professional!
• DP

  Douglas Patterson

  Oct 31, 2025
  5.0
  Crew was on time, very professional, and cleaned up well.
• EW

  Eileen Winrock

  Oct 8, 2025
  1.0
  I stopped in at the showroom on a Friday and Ute, the showroom manager, was great - spending time with me and letting me take some samples home. We made an appt for Monday morning for Kyle to come to our home and take measurements. Kyle came on time and was very nice, giving us a rough ballpark of cost, and said he would email me an estimate based on the carpet we had picked out. On Tuesday, my husband and I stopped in the showroom to take a look at more samples of the same product line just in case there was something he liked better. We determined we liked what we picked, and asked Ute what the next steps were. She seemed surprised we hadn’t received an estimate yet, and said she would have Kyle send us the estimate and at that time we could place the order. On Thursday I called the showroom and told Ute I still hadn’t received an estimate. She assured me I would have one by end of day Friday. That didn’t happen. We went to another local vendor, someone came out, measured, got a written estimate, and placed an order, all within 3 days. Still nothing from Floor Coverings International. Biggest kicker was today I returned the carpet sample I still had and handed it to Kyle, who showed no recognition of me at all, even when he asked my name so he could mark it returned. Wow. This may have been a small job this time, but I have a lot of flooring to replace in this house. “Big mistake. Huge.” (As the line goes in Pretty Woman).

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