One Hour Heating & Air Conditioning

Reviews

• FE

  Francis Edquid

  5 days ago
  5.0
  Outstanding service from start to finish! Ivey and Avery. They showed up on time, explained everything clearly, and completed the work efficiently without cutting corners. What really stood out was their honesty and attention to detail. They took the time to answer all my questions and made sure everything was running perfectly before they left. It’s hard to find companies that truly value customer service the way One Hour Heating and Air Conditioning does.
• SL

  Sarah Legere

  Feb 24, 2026
  5.0
  John (Notti) Nottingham will be added to my hall of fame of technicians. I’ve gone without heat for 5 years, paying for companies to come here and giving me little to know information or trying to sell me something I didn’t need. He was extremely thorough and found the point of failure incredibly fast. I will recommend One Hour Heating and Air Conditioning all day if all the technicians are like him! Thank you so much for all your hard work and saving me and my dogs from another cold winter!
• DC

  Danielle Conley-Migneault

  Feb 23, 2026
  1.0
  They installed a brand new unit in our home the first week of January. Broke the intake door frame, left random holes in our ceiling in some rooms, after installing ducts in the attic. They advertise $500 if they don’t do it right the first go, which has yet to be seen. They had to come out 2-3x after the initial install to repair damages and fix ducts that whole rooms weren’t getting any air to. But conveniently, their install dept is never available for the call to pay their advertised $500 sum. My husband has called multiple times. Not sure I’d recommend them at this point, as many times we’ve had to contact them for issues with their install. We have been paying for their membership for both of our homes, you’d think they’d honor their word over something so trivial, especially after all the inconvenience to avoid losing business. I also like how other review comments left by the company always ask the poster to contact them— so they can continue to ignore the issue and leave it unresolved.
• JW

  Joe Wright

  Feb 15, 2026
  2.0
  First let me say this is not a rant of someone looking for perfection, but just simple, "how can we make this right", type of customer service. Just 4 months after One Hour replaced my HVAC system ($$), I had to have the tech come back out twice, only to offer me an additional $1300 solution to correct the problem (expanding a return). When asked why this was not addressed during their assessment and evaluation of my home for the system they sold me (and installed), I was told, "it must have been missed". The kicker is even with everything I invested, to include the membership, the manager was not willing to cut anything from that $1300 (not even an additional $200, since "they missed it")...and that still wasn't guaranteed to fix the issue. The most concerning part was when I went into my attic to look at the work that had been done by One Hour, I noticed both supply and return lines were collapsed/restricted, rips in line installation and poor duct taping. I brought this to the attention of the manager and the fact that at least four techs have seen the system since it had been installed. I found it odd that no one noticed this or even made mention. Her first response was that they are not responsible for existing duct work, which didn't make since, because it was connected to a new unit and I would think the tech would ensure they were connecting the correct line. None the less, she said that she'll look into it. However, even after I told her that I had pictures of the work I have issues with, she didn't even ask me for any pictures until I brought it to her attention that I would want to see pictures of my staff's work. After that, I told her that I was no longer looking for anything additional (not that it appeared to matter), I would just hope that because of this interaction, she follow through and revisit any system of quality assurance checks they may have. The amount of debt the consumer assumes is not One Hour's responsibility, but I do believe getting the quality of service invested and professionalism is.
• KW

  Kristen Wise

  Jan 31, 2026
  1.0
  A brand-new HVAC system was installed in my home on Wednesday, January 28, 2026. Since the installation, technicians have returned to my home five separate times due to ongoing system failures, errors, and improper installation. On the night of the installation, the thermostat completely shut off because the installer had wired the system incorrectly, tripping the breaker and causing my home to lose heat. A technician returned that same evening to correct the wiring. During that visit, the technician openly referred to the original installer as a “dummy,” which raised immediate concerns about workmanship and professionalism. The following day, January 29, my Ecobee thermostat reported that auxiliary heat had been running continuously for over three hours. The same technician returned, adjusted system settings, and repeatedly told me that the system was functioning normally, stating it was “just too cold outside” and that the system “couldn’t keep up.” These explanations conflicted with the system alerts I was receiving. On January 31, the thermostat issued another error stating that the furnace had been calling for heat for over two hours while the indoor temperature continued to drop. A different technician was sent, who disclosed that he had only seven months of HVAC experience. He determined that the defrost control board was not functioning and that the outdoor unit had frozen. Later that same day, yet another technician replaced the defrost control board and assured me the house would warm up within one hour. Six hours later—now after midnight on February 1—my home temperature has continued to drop and is currently 56 degrees. The home is colder than it was prior to the repair. I have two animals in the home who are also being exposed to these unsafe conditions. Additionally, the outdoor unit is producing a loud humming noise when the wind blows, making it impossible to sleep. Despite One Hour Heating & Cooling advertising 24-hour service, when I called for emergency assistance overnight, I was routed to an answering service and told that nothing could be done until morning. This is a brand-new system that I paid a significant amount of money for, and yet I am left without heat during winter temperatures, with no immediate support, after repeated failed repairs. I feel misled, unsafe, and completely let down as a consumer.