Michael & Son Services Sterling

Reviews

• TP

  Tori P

  5 days ago
  5.0
  I only have good things to say about Michael & Son and specifically Darrin. He knows these systems inside and out and diagnoses issues quickly and most competently. He explains the issue and what he did to remediate it. He also makes recommendations without pressure - just knowledge and best practices.
• JB

  Joanna Fazio Brown

  Jan 2, 2026
  1.0
  We were told that the central board needed to be replaced and a part would need to be ordered. When we didn’t hear back on the part order in a timely manner (and our home was in the mid-50s without heat), I called another HVAC specialist. Not only was the part not needed, he pointed out that the Michael and Sons rep had left the gas off, which is the reason our home had become so cold. The other vendor turned the gas back on and tested the system. He found a minor issue that he was able to resolve immediately. He also pointed out that our humidifier wasn’t running and needed filter replacement—something we would have expected to have been pointed out by Michael and Sons, since we are member of the Gold Home Maintenance plan. We have since canceled the plan and appointments, as this is not our first experience like this
• DH

  Dre Howard

  Jan 1, 2026
  5.0
  Joshua was very professional, patient and kind. He explained everything to me, concerning the replacement of our pressure tank, making it very clear and stress free. Efficient and timely. The work was done and the area cleaned up in just a few hours.
• BE

  Becky Elstad

  Dec 31, 2025
  1.0
  Michael and Son replaced my garbage disposal. It has NEVER worked properly. It shoots dirty water out the other side of the sink. I contacted them to get my drain snaked (assumed the issue was a blockage). I was told there was no blockage. Issues persisted. Next technician did some plunging of the drain and basically said “don’t put anything in the garbage disposal” which defeats the purpose. I wipe down everything before using the sink and it is STILL backing up and shooting water. Don’t use their services. They are just trying to get you to join their program and waste your time. I’ll be finding new technicians for my plumbing and HVAC.
• MM

  Maryam Moeini

  Dec 31, 2025
  1.0
  We recieved an unacceptable and deeply disappointing service from Michael & Sons. We were charged $1,200 for the replacement of a control board (cost between $50-700) with the assurance that it would restore our heating system. Despite this excessive charge, our heating never came back on. What is most troubling is not only the failure to fix the problem, but the complete lack of responsibility taken afterward. After accepting full payment, the company offered to change the system for $21000 and when we refused, they effectively walked away from the situation, leaving us without heat and without a resolution. This behavior is not only unprofessional it is inhumane, especially considering that it is freezing outside. Charging customers large sums of money for a service that does not work, and then refusing to take accountability, reflects a serious disregard for consumer well-being. We trusted this company for weeks to act responsibly and competently. Instead, we were left stressed, cold, and forced to seek alternative solutions at additional cost. Shocking...

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