Our experienced HVAC contractors repair and install all makes and all models of heating & cooling systems. Whether it’s in your home or business, we can get the job done. Here at Valley Air, LLC we strive for excellence in customer satisfaction. Our guarantee is prompt, reliable service offering you the best solution at the most affordable price.
Location
Certified by Valley Air Heating, Cooling & Plumbing • Feb 15, 2026
Certified by Valley Air Heating, Cooling & Plumbing • Feb 15, 2026
Reviews
4.9
1,443 reviews
5 stars
1,354
4 stars
64
3 stars6
2 stars6
1 star13
What are people saying?
AI-generated from recent customer reviews
Professionalism
Technicians are consistently described as professional, knowledgeable, and courteous, providing excellent service.
Timeliness
Customers appreciate the quick response times and prompt service, especially during emergencies.
Customer Service
The office staff and technicians are noted for their friendly and helpful communication, enhancing the overall customer experience.
Pricing Concerns
Some customers expressed dissatisfaction with pricing, feeling that quotes for repairs were high compared to competitors.
Quality of Work
Overall, the quality of work performed by technicians is highly rated, with many customers expressing satisfaction with the repairs and installations.
MT
martha thomas
5 days ago
5.0
Would recommend 1,000% First to get an actual human on the phone ( at night! ) and a technician out the following day at exact time quoted, felt like a miracle. Our tech was so knowledgeable, personable and skilled and answered all of the questions that we should have asked when we bought the house 3 years ago ( and without making us feel stupid, which would have been totally legit) Definitely our forever go to now-
PF
Polly Face
Feb 3, 2026
5.0
Valley Air dispatched a technician to explore why the heat pump wasn't working. Je was able to identify the problem and order the appropriate part. Another technician brought the part and installed it. I am very satisfied with the work done. I also received a follow up call from Valley Air to make sure everything was still functioning after the service. This all happened during extremely cold temperature with snow and ice on the ground. Knowing that our house had no heat, Valley Air offered to lend us space heater.Thanks so much for the care, courtesy, and professionalism.
TT
Tori Tucker
Feb 2, 2026
5.0
What great service! I called early in the morning and was able to have a plumber out later that afternoon. The customer service was wonderful. Dakota, my plumber, was efficient, friendly and not pushy when I asked him about fixing our other faucet. Price wise, I think they are reasonable! Will definitely use them again for any future needs. Highly recommend!
LJ
Linda Jones
Feb 1, 2026
5.0
Our old furnace went out on a Sunday during the unbearable cold February 1, 2026. Matt came out within 2 hours and fixed it! He was professional, polite, knowledgeable, and had a great sense of humor. The cost was reasonable for a Sunday emergency call.
Valley is our go to! Highly recommend!
JW
Jennifer Ward
Jan 18, 2026
5.0
Booking my plumbing appointment was the most pleasant customer service experience I’ve had in ages. What a joy to encounter someone in this day and age who has phone skills! I also appreciate that the receptionist told me up front the cost of a house call ($89). I didn’t even have to ask. A+ for transparency! A+ for follow-through as well: 1) the repair tech called when he was on his way, just like the receptionist said he would; 2) after the work was done, the repair tech checked three times for leaks; and 3) the next day the receptionist called me back to ensure my satisfaction. I could not have had a better experience and will definitely use Valley Air again! And just for anyone who’s wondering, the repair was a replacement of the basket assembly at the bottom of our kitchen sink basin. The metal collar that screws up into the bottom of the sink had broken, and so it couldn’t keep the seal tight. Troy, the repair tech, said it was rusted out completely when he removed it, and he was surprised it hadn’t fallen right through the hole in the sink basin! I didn’t see the rusty part myself. (Showing it to me to build trust is the only place where Valley might have had room for improvement.) The total charge for everything was just under $397. I don’t know if that’s good or bad for plumbing—we’re new to homeownership—but it sure did save us hours of frustration and confusion and give us peace of mind that it’s fixed right.
Frequently Asked Questions About Valley Air Heating, Cooling & Plumbing
What services does Valley Air Heating, Cooling & Plumbing offer?
Valley Air provides repair and installation for all makes and models of heating and cooling systems for both homes and businesses, as well as plumbing services.
What brands does Valley Air Heating, Cooling & Plumbing specialize in?
They specialize in Trane brand heating and cooling systems and are recognized as a Trane Comfort Specialist.
What are the business hours for Valley Air Heating, Cooling & Plumbing?
They operate 24 hours a day, 7 days a week, providing around-the-clock service.
How can I contact Valley Air Heating, Cooling & Plumbing?
You can reach them by phone at +1 540-302-5186 or visit their website at https://valleyairhvac.com/.
Is Valley Air Heating, Cooling & Plumbing accredited or associated with any organizations?
Yes, they hold associations including being a Mitsubishi Diamond Dealer, Trane Comfort Specialist, BBB A+ rated, and are involved with Habitat for Humanity.
Does Valley Air Heating, Cooling & Plumbing offer any current specials or promotions?
Yes, customers can check current specials on their website at https://valleyairhvac.com/specials.
What nearby places could I visit before or after my appointment at Valley Air Heating, Cooling & Plumbing?
Nearby you can visit Middlebrook Trace Apartments and Staunton Apartments, which are notable landmarks and real estate locations in Staunton, VA.
Are there any nearby services related to cleaning or pest control around Valley Air?
Yes, Charlotte Rays Commercial and Residential Cleaning, LLC offers janitorial and cleaning services, and Sprouse's Termite and Pest Control provides building supply and pest control services nearby.
Is public transportation or government service easily accessible near Valley Air Heating, Cooling & Plumbing?
The Department of Veterans Affairs is located nearby, providing public and health services which may be relevant for veterans visiting the area.
Can I find storage or truck rental services near Valley Air Heating, Cooling & Plumbing?
Yes, U-Haul Neighborhood Dealer offers truck rentals nearby, and EZ Self Storage provides storage and packing supplies close to the location.
Brand Certified Facts from Valley Air Heating, Cooling & Plumbing
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Certified February 15, 2026Yext Knowledge Graph
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