Carpetland

Reviews

• CB

  Catherine Biasotto

  Dec 18, 2025
  1.0
  Rudest store managers. Horrible experience ! Sam was the first person I worked with . He doesn’t listen to what I was looking for in colors for 2 stair runners and wall to wall carpet in the bedrooms John who is the other manager that I spoke to because Sam was off makes an appointment to measure the staircases and bedrooms at the house and bring out samples He cancels 30 minutes before he is suppose to be out there the first time. We reschedule and then does the same thing again ! Don’t waste your time with them Will update this review with the company I end up Being a carpet customer
• LJ

  Lamarr Johnson

  Mar 20, 2025
  3.0
  My next door neighbor had Carpetland install hardwood floors throughout their house. Based upon their recommendation, I hired Carpetland to replace the carpet in my upstairs hallway and the stairs to the first floor and basement after my wife slipped and fell down the stairs on some old carpet. We replaced the carpet with the same hardwood that we have on the first floor. The job went fairly well. There was a language barrier, as the crew that was sent either did not speak English, or did not speak it well. There were a few hiccups, but they were resolved without too many issues. Fast forward about 7 months. I decided to surprise my wife while she was out of town and had the first floor refinished. I specifically asked if the job could be done within my timeframe while my wife was out of town. While I was told that there would be no problem, I was not told that the tradeoff would be only one coat of polyurethane instead of two. That second coat makes a huge difference! Again, a crew shows up and language is an issue. I tried communicating as best I could, but they did not seem to understand. Dust control was a major issue. I am still finding areas of my house other than where the work was done covered with dust. The floor was gouged just inside the front door. Whoever was using the sander must have been doing on the job training. You can see where he changed directions with the sander and I still see swirl marks on the floor. The foyer was not sanded evenly, but the crew leader swears he could not see it. After registering my complaints, John-the sales rep-was very apologetic and offered to send the crew leader out to make things right. Roberto came back two days later and tried to gaslight my wife and I. He insisted that there were two coats of polyurethane on the floor…even though he wasn’t not even present when it was applied. He did (mostly) fix where the floor was gouged. The non-English speaking crew returned the next day to apply a second coat of polyurethane. It is interesting that she spoke English well enough to ask for payment before she left. Once the floor dried, I noticed spots that were missed. I reached out to John again and he assured me that he would have Roberto come to address any concerns and he would return with him. It was at that point that I made the mistake of paying the invoice. I have not heard from John since. My next project involves replacing all of the carpet on the second floor with hardwood floors. Guess who will not be getting the job? P.S. Unfortunately, i was unable to post pictures so that you can see the job they did for yourself. I will add them later if I can.
• SN

  Sean Nelson

  Dec 17, 2019
  4.0
  Great place to buy hand made rugs. Owner is a very nice person as well. Be aware that handmade rugs are not as durable as the machine ones.
• SK

  sebouh kasbarian

  Mar 12, 2019
  5.0
  Did a amazingly clean job installing a runner on my staircase, which is pie shaped on top and bottom. Very professional work, extremely clean finished product.
• BB

  Bethany Bellon

  Jul 8, 2018
  5.0
  Easy to schedule an appointment. They arrived for installation on time. Installation went smoothly. Quoted price was the same as my final price. Reasonable prices. I would definitely use their services again.

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