Ordered flooring that required 8-9 week delivery time due to back orders (which is fine). However, it will now take another 2-3 weeks for delivery and I wasn’t notified. I had to reach out to them to see when they would hold up their end of the bargain since they have my money and I have no product. Seems like that would be some job to communicate such a thing considering how much I’m paying.
DT
Donna Tidwell
Nov 12, 2025
5.0
Debbie Dorst on the National Inside Sales Team is fantastic. She listened to our concerns and made good suggestions and connected us with the national supplier to verify that the correct product was being purchased. She forwarded me the installation sheets and came up with a very fair quote. I appreciate her knowledgeable customer service.
RP
Robert Perry
Oct 31, 2025
5.0
I delt with Cory online and via email. He was very professional and when i suddenly needed more product he found it first me within driving distance. I had some left over and he arranged for me to return it locally. I unfortunately didn't get the name of the man who helped me with the return. But he also gave me the same excellent service. I would highly recommend lumberliquidators.
RO
Ron Olson
Oct 29, 2025
5.0
Debbie did a fantastic job helping me solve a problem - matching some existing flooring that is now out of stock and close out. She shopped around the country and found the flooring at other stores - problem solved. Great work Debbie!
II
IRONSMYTR
Oct 23, 2025
5.0
First time purchasing from L.L.
I searched everywhere for a discontinued vinyl flooring and Brandon Chinn really came through for me, he found the exact flooring I needed, set up delivery and had everything smoothly delivered to my door. Every phone call and email was polite, helpful and extremely professional. Had an issue with a box of the flooring, Brandon Chinn forwarded my info and had the problem resolved in no time. Customer service like that is rare these days.
How can I contact Lumber Liquidators for inquiries or orders?
You can contact Lumber Liquidators by phone at +1 800-427-3966 or email them at insidesales@lumliq.com.
Does Lumber Liquidators provide floor installation services?
Yes, Lumber Liquidators offers wood floor installation services and acts as a flooring contractor.
What brands are available at Lumber Liquidators?
The brands available at Lumber Liquidators include LL Flooring and Lumber Liquidators.
Is Lumber Liquidators open all year round or are there any holiday closures noted?
There are no specific holiday closures noted; Lumber Liquidators is closed on Sundays weekly.
What nearby stores can customers visit along with Lumber Liquidators for home improvement needs?
Customers can visit a nearby Lumber Liquidators store categorized as a carpet store, home improvement store, and building supply store for additional home improvement needs.
Are there any nearby schools that customers or families might be interested in visiting when coming to Lumber Liquidators?
Nearby schools include Henrico County Schools, an elementary school, and Elko Middle School, which serves middle school and elementary school students.
What other businesses are near Lumber Liquidators that customers might find useful?
Nearby businesses include Technology Us, offering IT services, computer repair, and mobile phone store services, as well as ECMM, which specializes in packing supplies and business services.