Business Details
About
HVAC ContractorEmergency PlumbersPlumberElectricianElectrical Installation ServiceSmall Electrical RepairsWater Heater SalesWater Heater ServiceWater Purification EquipmentWater Purifiers
Wisler Plumbing, Heating, Cooling & Electric provides residential plumbing, HVAC, and electrical services, including repairs, installations, and maintenance by trusted local technicians.
Details
- Requires appointmentAvailable
- Onsite servicesAvailable
Location
Wisler Plumbing, Heating, Cooling & Electric
405 Industry Blvd, Rocky Mount, VA
24151, United States
Hours
Reviews
4.9
3,848 reviews
5 stars
3,650
4 stars
110
3 stars17
2 stars11
1 star
60
What are people saying?
AI-generated from recent customer reviews
Customer Service
Technicians are consistently described as professional, courteous, and knowledgeable, providing excellent customer service.
Efficiency
Many reviews highlight the quick and efficient service provided by the technicians, with issues being diagnosed and resolved promptly.
Communication
Customers appreciate the clear communication from technicians regarding the work being done and options available.
Pricing Concerns
Some customers expressed dissatisfaction with pricing, feeling that certain services were overpriced compared to expectations.
- MBMatthew ByrdDec 29, 20255.0Exceptional customer service !!!!!!!!!!!!!!!!!! So I had recently left a poor review on my service as I felt it was way overpriced. But, the owner took time to call me and explain the price points for certain tasks and even insisted on refunding the job as they strive for customer satisfaction. I'm very impressed by the owner taking time and talking me through it and especially not being defensive on any level. Professional and polite to say the least. I had originally posted that this company is overpriced and will take advantage of people. "Open mouth, insert foot". I'm so impressed with the way Wisler handled this situation that I absolutely will use them for any future home needs. In hindsight, I think it's also beneficial for customers to research the average cost of a job prior to initiating a service request. I highly recommend this company. They care about their service and overall customer satisfaction. Thank you!!!!!
- MCMary Ann CallenDec 29, 20255.0Michael and his coworker were polite, professional representatives of your company.
- MBMatthew ByrdDec 25, 20251.0All they did aside from pulling the toilet which is first step. WAY OVERPRICED!!!!! find someone else who is reasonable. RIPOFF!!!!!! Not to mention, they charge $99 service fee just to show up. UNREAL As a follow up, they only asked on the service call. Gave an honest response, and then NOTHING. No response or follow up from there. STAY CLEAR OF THIS COMPANY !!!!!! RIPOFF, They don't care about compromise and WILL take advantage. Plenty of other options available, wish I had researched prior. They are absolutely taking advantage of people. Make sure you look at all the bad "overpriced" 1 star reviews. They all say the same thing, wish I had checked first :(
- JWJohn WilliamsonDec 8, 20255.0I had an excellent experience with Wisler Plumbing, Heating, Cooling and Electric! Their technician, Brayden, was professional, friendly, and courteous from start to finish. He kept me updated on his arrival time, quickly diagnosed the issue with my furnace, and clearly explained what was wrong and how he would repair it. The entire process was smooth, efficient, and stress-free. I’ll definitely make Wisler my go-to company for all my HVAC, plumbing, and electrical needs. Highly recommended!
- THTim HawleyDec 7, 20255.0Matt was the drain technician that took care of our problem today. From diagnosis, to clean out, to explaining what our sewer issues are he was professional, knowledgeable and tidy. Seriously, give Matt a raise! He gets customer service in an age where many don't.