Business Details
About
Siding ContractorPainting ContractorRoofing ContractorWindow Installation ServiceHome Improvement Contractor
Jacobs Ladder provides roofing, siding, windows, decks, patios, and add-on services to the Richmond, VA area.
Location
Hours
Reviews
4.9
405 reviews
5 stars
389
4 stars
7
3 stars4
2 stars1
1 star4
What are people saying?
AI-generated from recent customer reviews
Communication
Customers consistently praised the excellent communication from project managers and crews throughout the project.
Quality of Work
The quality of workmanship received high marks, with many reviews highlighting attention to detail and satisfaction with the final results.
Professionalism
The team was frequently described as professional, punctual, and respectful, contributing to a positive customer experience.
Customer Satisfaction
Overall, customers expressed high levels of satisfaction and willingness to recommend Jacob's Ladder for future projects.
Timeliness
Many reviews noted that projects were completed on time or ahead of schedule, with efficient work practices.
- JVJoe Vellozzi1 day ago5.0Justin was terrific in communication upfront, dealing with questions throughout to finalize the work we wanted done, and afterwards. His crew was extremely courteous and professional. All work completely quickly, properly, and cleaned up. Will definitely use Jacob’s Ladder again for future projects.
- LHLinse HenleyDec 3, 20255.0I needed some siding replaced, some painting and carpentry repairs around the house. Johnnie was great to work with. Good communication and reliable. I was very happy. Big thanks to Johnnie for listening and getting everything done in a timely manner. I would hire Jacob's Ladder again.
- OMOlivia MacklinNov 18, 20255.0My home was badly in need of repairs. I reached out to Jacob’s Ladder to see what could be done to bring beauty back to my home. I cannot say enough about Johnnie and his team. They were amazing. From start to finish they kept me informed of any issues found. Siding boards were replaced, rotten wood was repaired, and painting of the entire house. They made my house look new again. I am pleased with the work that was performed and would recommend Jacob’s Ladder for your home project needs.
- KGKatherine GreenierNov 17, 20255.0I worked with Jacob’s Ladder to paint all of the walls and trim in the downstairs of my home. Excellent customer service; friendly, prompt, and thorough project management; very reasonable pricing; and on-time, efficient, and knowledgeable painting professionals. The work was outstanding and the paint job came out perfectly!
- UHUrla HindsOct 26, 20255.0Just wanted to express our absolute satisfaction with our home project led by Johnnie and his fantastic team. Johnnie was an absolute professional in his capacity of Project Manager. communication skills and expertise were par excellence. Kudos to his Lead Carpenter and Lead Painter Lesbia and team. The house looks amazing, and we are going to be calling on them for any type of renovations in our home in the future.
Frequently Asked Questions About Jacob's Ladder
When can you start my job?
We determine start dates based on project scope, our current workload, and weather conditions. After receiving your deposit and material selections, we'll provide an estimated start date and keep you informed of any changes. Our aim is to begin your project promptly while maintaining our high standards of quality.
Do you use subcontractors?
Yes, we collaborate with both trusted subcontractors and our own employees. All individuals working on your project are exclusive to Jacob's Ladder, ensuring consistent quality and reliability. We thoroughly vet and train each person to meet our professional standards.
What is the difference between a manufacturer's warranty and a company/labor warranty?
A manufacturer's warranty covers defects in the materials themselves, such as siding or roofing shingles. This warranty varies by product and brand. Our company/labor warranty, on the other hand, covers our workmanship, ensuring proper installation. If any issues arise due to installation errors within the warranty period, we'll make the necessary repairs at no cost to you.
I would like to move forward with my project. Do you have financing options?
We do offer financing options through our trusted partners to help make your project more affordable. During your consultation, we'll be happy to guide you through the financing application process and discuss the available terms.
How often should I have my house power washed?
We recommend power washing your home at least annually to remove accumulated dirt, mold, and mildew. If your property is surrounded by trees or exposed to harsh weather conditions, you might benefit from power washing every 6-9 months.
When is it too cold to perform your services?
While we operate year-round, extreme cold can impact certain materials and installation processes. For instance, roofing and painting are best performed when temperatures are above 40F to ensure proper adhesion and curing. In severe weather conditions, we may suggest rescheduling to maintain the highest quality results.
Do you have high pressure salespeople?
We don't employ high-pressure sales tactics. Our team consists of friendly professionals who enjoy discussing home projects and helping you find the right solutions. Even if we're not the best fit for your needs, we're always happy to answer your questions.
How can I tell which business to work with for my home project?
Choosing the right home improvement company can be challenging. We recommend meeting with at least three companies and paying attention to their approach. Consider whether they use high-pressure sales techniques or offer a variety of product options. Review their Google ratings, Better Business Bureau listing, and ask to speak with recent customers. At Jacob's Ladder, we employ consultants who provide real choices and educate you throughout the process.
What CC do you accept?
We accept Visa and MasterCard, with a small processing fee to offset associated costs. Currently, we don't accept American Express or Discover. We also offer financing options through third-party lenders for your convenience.
What is your minimum project rate?
Our minimum project rate varies by season and scope of work. We require at least a full day's work for our crew to ensure we can allocate proper resources and deliver high-quality results. For a precise quote, please contact us for a brief consultation to determine if your project meets our minimum requirements.
When can Jacob's Ladder start my home improvement project?
Start dates depend on project scope, workload, and weather. After your deposit and material selection, we'll provide an estimated start date and update you on changes, ensuring prompt and quality service.
Does Jacob's Ladder use subcontractors for their projects?
Yes, we work with trusted subcontractors and our own employees who are exclusive to Jacob's Ladder, ensuring consistent quality and reliability.
What warranties does Jacob's Ladder provide?
Manufacturer warranties cover material defects, while our company/labor warranty ensures workmanship quality. Installation issues during the warranty period will be repaired at no cost.
Are financing options available at Jacob's Ladder?
Yes, financing is available through trusted partners. We guide you through the application and discuss terms during your consultation.
How often should I power wash my home?
Annually is recommended to remove dirt and mold, or every 6-9 months if your home is surrounded by trees or exposed to harsh weather.
What are Jacob's Ladder's business hours?
We are open Monday through Friday from 8:30 AM to 4:00 PM, Saturdays from 10:00 AM to 12:00 PM, and closed on Sundays and major holidays.
Where is Jacob's Ladder located?
Jacob's Ladder is located at 8907 Three Chopt Road, Richmond, VA 23229, USA.
Which cities does Jacob's Ladder serve?
We serve the Richmond, Midlothian, Short Pump, Chesterfield, Henrico County, and Mechanicsville areas in Virginia.
What are some nearby places of interest around Jacob's Ladder?
Nearby you can find Divine Faith Child Care Learning Center, Medical Imaging of Richmond, Ridge Elementary School, Westbury Gallery, and several insurance agencies like James River Benefits Group, Inc., among others.
How can nearby places help customers visiting Jacob's Ladder?
Customers can utilize nearby facilities like Divine Faith Child Care Learning Center if they have children, visit Westbury Gallery for gifts, or access medical services at Medical Imaging of Richmond while attending to home projects.