Business Details
About
Siding ContractorPainting ContractorRoofing ContractorWindow Installation ServiceHome Improvement Contractor
Jacobs Ladder provides roofing, siding, windows, decks, patios, and add-on services to the Richmond, VA area.
Location
Hours
Reviews
4.9
412 reviews
5 stars
395
4 stars
7
3 stars4
2 stars1
1 star5
What are people saying?
AI-generated from recent customer reviews
Communication
Customers consistently praised the excellent communication from project managers and crews throughout the process.
Quality of Work
The majority of reviews highlighted the high quality of workmanship, with many customers expressing satisfaction with the final results of their projects.
Professionalism
Many customers noted the professionalism and courtesy of the staff, including punctuality and respect for the property.
Customer Satisfaction
Overall, customers expressed high levels of satisfaction and willingness to recommend Jacob's Ladder for future projects.
Attention to Detail
Several reviews mentioned the team's meticulous attention to detail, ensuring that all aspects of the job were completed to a high standard.
- PLPatrick Langston1 day ago5.0The crew showed up in force and worked tirelessly to complete the job in one day. They prepped and painted 11 windows, front porch, and replaced rotted soffit. Attention to detail was outstanding. Johnnie completed a walk through after the job and even did a couple of things not written in the contract. I used their services because I saw a big project they did next door to me over a several week period. Will definitely recommend them and use them again when needed.
- TFTim FratDec 29, 20255.0Johnny and his crew did interior and exterior carpentry, repairs and painting on one of our rentals and were fast and efficient.They were respectful of the tenants and neighbors. And, Johnny communicated regularly with me throughout the process. Which I highly appreciate.
- ABAlice BunchDec 28, 20255.0Replaced siding, painted, repaired windows, replaced a door and a window. House looks great and I’m am pleased with the results. Johnnie and his team did a great job!
- PRPaul RogersDec 24, 20255.0Our project manager Justin Pittman was awesome. As with any project there are going to be issues. We had several, but Justin listened and always said "we will take care of it", and he always did. I am a big believer in that the measure of a company and manager is how you step up and make it right by the client, and he always did. I will use them again if needed.
- AAAdvanced AquaticsDec 23, 20251.0I am beyond disappointed to write this review. As a customer for many years, this business has gone downhill. I received one of the most lazy and disheartening paint jobs in history. They not only left all the switch plates off the walls, but also painted over receptacles, missed areas and exited with paint trails all through the home including my back deck. If you are reading this, please… choose anyone else for your job and save yourself the headaches that will come.
Frequently Asked Questions About Jacob's Ladder
When can you start my job?
We determine start dates based on project scope, our current workload, and weather conditions. After receiving your deposit and material selections, we'll provide an estimated start date and keep you informed of any changes. Our aim is to begin your project promptly while maintaining our high standards of quality.
Do you use subcontractors?
Yes, we collaborate with both trusted subcontractors and our own employees. All individuals working on your project are exclusive to Jacob's Ladder, ensuring consistent quality and reliability. We thoroughly vet and train each person to meet our professional standards.
What is the difference between a manufacturer's warranty and a company/labor warranty?
A manufacturer's warranty covers defects in the materials themselves, such as siding or roofing shingles. This warranty varies by product and brand. Our company/labor warranty, on the other hand, covers our workmanship, ensuring proper installation. If any issues arise due to installation errors within the warranty period, we'll make the necessary repairs at no cost to you.
I would like to move forward with my project. Do you have financing options?
We do offer financing options through our trusted partners to help make your project more affordable. During your consultation, we'll be happy to guide you through the financing application process and discuss the available terms.
How often should I have my house power washed?
We recommend power washing your home at least annually to remove accumulated dirt, mold, and mildew. If your property is surrounded by trees or exposed to harsh weather conditions, you might benefit from power washing every 6-9 months.
When is it too cold to perform your services?
While we operate year-round, extreme cold can impact certain materials and installation processes. For instance, roofing and painting are best performed when temperatures are above 40F to ensure proper adhesion and curing. In severe weather conditions, we may suggest rescheduling to maintain the highest quality results.
Do you have high pressure salespeople?
We don't employ high-pressure sales tactics. Our team consists of friendly professionals who enjoy discussing home projects and helping you find the right solutions. Even if we're not the best fit for your needs, we're always happy to answer your questions.
How can I tell which business to work with for my home project?
Choosing the right home improvement company can be challenging. We recommend meeting with at least three companies and paying attention to their approach. Consider whether they use high-pressure sales techniques or offer a variety of product options. Review their Google ratings, Better Business Bureau listing, and ask to speak with recent customers. At Jacob's Ladder, we employ consultants who provide real choices and educate you throughout the process.
What CC do you accept?
We accept Visa and MasterCard, with a small processing fee to offset associated costs. Currently, we don't accept American Express or Discover. We also offer financing options through third-party lenders for your convenience.
What is your minimum project rate?
Our minimum project rate varies by season and scope of work. We require at least a full day's work for our crew to ensure we can allocate proper resources and deliver high-quality results. For a precise quote, please contact us for a brief consultation to determine if your project meets our minimum requirements.
When can Jacob's Ladder start my home improvement project?
Start dates depend on project scope, workload, and weather. After your deposit and material selection, we'll provide an estimated start date and update you on changes, ensuring prompt and quality service.
Does Jacob's Ladder use subcontractors for their projects?
Yes, we work with trusted subcontractors and our own employees who are exclusive to Jacob's Ladder, ensuring consistent quality and reliability.
What warranties does Jacob's Ladder provide?
Manufacturer warranties cover material defects, while our company/labor warranty ensures workmanship quality. Installation issues during the warranty period will be repaired at no cost.
Are financing options available at Jacob's Ladder?
Yes, financing is available through trusted partners. We guide you through the application and discuss terms during your consultation.
How often should I power wash my home?
Annually is recommended to remove dirt and mold, or every 6-9 months if your home is surrounded by trees or exposed to harsh weather.
What are Jacob's Ladder's business hours?
We are open Monday through Friday from 8:30 AM to 4:00 PM, Saturdays from 10:00 AM to 12:00 PM, and closed on Sundays and major holidays.
Where is Jacob's Ladder located?
Jacob's Ladder is located at 8907 Three Chopt Road, Richmond, VA 23229, USA.
Which cities does Jacob's Ladder serve?
We serve the Richmond, Midlothian, Short Pump, Chesterfield, Henrico County, and Mechanicsville areas in Virginia.
What are some nearby places of interest around Jacob's Ladder?
Nearby you can find Divine Faith Child Care Learning Center, Medical Imaging of Richmond, Ridge Elementary School, Westbury Gallery, and several insurance agencies like James River Benefits Group, Inc., among others.
How can nearby places help customers visiting Jacob's Ladder?
Customers can utilize nearby facilities like Divine Faith Child Care Learning Center if they have children, visit Westbury Gallery for gifts, or access medical services at Medical Imaging of Richmond while attending to home projects.