Business Details
About
Siding ContractorPainting ContractorRoofing ContractorWindow Installation ServiceHome Improvement Contractor
Jacobs Ladder provides roofing, siding, windows, decks, patios, and add-on services to the Richmond, VA area.
Location
Hours
Reviews
4.9
404 reviews
5 stars
388
4 stars
7
3 stars4
2 stars1
1 star4
What are people saying?
AI-generated from recent customer reviews
Professionalism
Customers consistently praised the professionalism and communication skills of the project managers and crew members.
Quality of Work
The quality of the workmanship received high marks, with many reviews highlighting attention to detail and satisfaction with the final results.
Timeliness
The team was noted for being punctual and completing projects on or ahead of schedule, often finishing work efficiently.
Customer Satisfaction
Overall customer satisfaction was high, with many expressing their intent to use Jacob's Ladder for future projects and recommending them to others.
Fair Pricing
Customers appreciated the fair and competitive pricing for the quality of work provided.
- OMOlivia Macklin6 days ago5.0My home was badly in need of repairs. I reached out to Jacob’s Ladder to see what could be done to bring beauty back to my home. I cannot say enough about Johnnie and his team. They were amazing. From start to finish they kept me informed of any issues found. Siding boards were replaced, rotten wood was repaired, and painting of the entire house. They made my house look new again. I am pleased with the work that was performed and would recommend Jacob’s Ladder for your home project needs.
- KGKatherine GreenierNov 17, 20255.0I worked with Jacob’s Ladder to paint all of the walls and trim in the downstairs of my home. Excellent customer service; friendly, prompt, and thorough project management; very reasonable pricing; and on-time, efficient, and knowledgeable painting professionals. The work was outstanding and the paint job came out perfectly!
- UHUrla HindsOct 26, 20255.0Just wanted to express our absolute satisfaction with our home project led by Johnnie and his fantastic team. Johnnie was an absolute professional in his capacity of Project Manager. communication skills and expertise were par excellence. Kudos to his Lead Carpenter and Lead Painter Lesbia and team. The house looks amazing, and we are going to be calling on them for any type of renovations in our home in the future.
- MNMichele NollOct 19, 20255.0Johnnie and Adan did a great job on siding repairs and painting. Great communication and they take a lot of pride in getting the job done well & timely.
- SLSuzanne LeonardOct 18, 20255.0I had my old back staircase removed and a new one installed. Johnnie came out to look at the project and gave me an estimate with a few days. He was very responsive and communicated with me throughout the project. He was very personable and knowledgeable. He stopped by several times during the project to see how things were going and to address any issues, etc. Johnnie even helped me store leftover materials in my shed. I was very pleased with the entire experience. Victor was the carpenter who did the work. He was also great to work with. He was very knowledgeable and worked very hard. He made sure things were done my satisfaction. I would definitely recommend Jacob’s Ladder again!
Frequently Asked Questions About Jacob's Ladder
When can you start my job?
We determine start dates based on project scope, our current workload, and weather conditions. After receiving your deposit and material selections, we'll provide an estimated start date and keep you informed of any changes. Our aim is to begin your project promptly while maintaining our high standards of quality.
Do you use subcontractors?
Yes, we collaborate with both trusted subcontractors and our own employees. All individuals working on your project are exclusive to Jacob's Ladder, ensuring consistent quality and reliability. We thoroughly vet and train each person to meet our professional standards.
What is the difference between a manufacturer's warranty and a company/labor warranty?
A manufacturer's warranty covers defects in the materials themselves, such as siding or roofing shingles. This warranty varies by product and brand. Our company/labor warranty, on the other hand, covers our workmanship, ensuring proper installation. If any issues arise due to installation errors within the warranty period, we'll make the necessary repairs at no cost to you.
I would like to move forward with my project. Do you have financing options?
We do offer financing options through our trusted partners to help make your project more affordable. During your consultation, we'll be happy to guide you through the financing application process and discuss the available terms.
How often should I have my house power washed?
We recommend power washing your home at least annually to remove accumulated dirt, mold, and mildew. If your property is surrounded by trees or exposed to harsh weather conditions, you might benefit from power washing every 6-9 months.
When is it too cold to perform your services?
While we operate year-round, extreme cold can impact certain materials and installation processes. For instance, roofing and painting are best performed when temperatures are above 40F to ensure proper adhesion and curing. In severe weather conditions, we may suggest rescheduling to maintain the highest quality results.
Do you have high pressure salespeople?
We don't employ high-pressure sales tactics. Our team consists of friendly professionals who enjoy discussing home projects and helping you find the right solutions. Even if we're not the best fit for your needs, we're always happy to answer your questions.
How can I tell which business to work with for my home project?
Choosing the right home improvement company can be challenging. We recommend meeting with at least three companies and paying attention to their approach. Consider whether they use high-pressure sales techniques or offer a variety of product options. Review their Google ratings, Better Business Bureau listing, and ask to speak with recent customers. At Jacob's Ladder, we employ consultants who provide real choices and educate you throughout the process.
What CC do you accept?
We accept Visa and MasterCard, with a small processing fee to offset associated costs. Currently, we don't accept American Express or Discover. We also offer financing options through third-party lenders for your convenience.
What is your minimum project rate?
Our minimum project rate varies by season and scope of work. We require at least a full day's work for our crew to ensure we can allocate proper resources and deliver high-quality results. For a precise quote, please contact us for a brief consultation to determine if your project meets our minimum requirements.
When can Jacob's Ladder start my home improvement project?
Start dates depend on project scope, workload, and weather. After your deposit and material selection, we'll provide an estimated start date and update you on changes, ensuring prompt and quality service.
Does Jacob's Ladder use subcontractors for their projects?
Yes, we work with trusted subcontractors and our own employees who are exclusive to Jacob's Ladder, ensuring consistent quality and reliability.
What warranties does Jacob's Ladder provide?
Manufacturer warranties cover material defects, while our company/labor warranty ensures workmanship quality. Installation issues during the warranty period will be repaired at no cost.
Are financing options available at Jacob's Ladder?
Yes, financing is available through trusted partners. We guide you through the application and discuss terms during your consultation.
How often should I power wash my home?
Annually is recommended to remove dirt and mold, or every 6-9 months if your home is surrounded by trees or exposed to harsh weather.
What are Jacob's Ladder's business hours?
We are open Monday through Friday from 8:30 AM to 4:00 PM, Saturdays from 10:00 AM to 12:00 PM, and closed on Sundays and major holidays.
Where is Jacob's Ladder located?
Jacob's Ladder is located at 8907 Three Chopt Road, Richmond, VA 23229, USA.
Which cities does Jacob's Ladder serve?
We serve the Richmond, Midlothian, Short Pump, Chesterfield, Henrico County, and Mechanicsville areas in Virginia.
What are some nearby places of interest around Jacob's Ladder?
Nearby you can find Divine Faith Child Care Learning Center, Medical Imaging of Richmond, Ridge Elementary School, Westbury Gallery, and several insurance agencies like James River Benefits Group, Inc., among others.
How can nearby places help customers visiting Jacob's Ladder?
Customers can utilize nearby facilities like Divine Faith Child Care Learning Center if they have children, visit Westbury Gallery for gifts, or access medical services at Medical Imaging of Richmond while attending to home projects.