Americool Heating & Cooling, Inc

4.8
268 reviews

About

Heating ContractorAir Conditioning ContractorAir Quality ConsultantHeating Equipment SupplierHVAC Contractor
Americool Heating & Cooling Inc is Richmond's expert heating and cooling company. We offer furnace and air conditioning services in and around Richmond. Please, feel free to contact us for more information on our services, products, and company.

Details

  • Requires appointmentAvailable
  • Onsite servicesAvailable

Location

Americool Heating & Cooling, Inc
229 Arcadia St, Richmond, VA
23225, United States

Hours

Reviews

4.8
268 reviews
5 stars
248
4 stars
8
3 stars
0
2 stars
3
1 star
9

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly, professional, and prompt service provided by the technicians.

Reliability

Americool is frequently noted for their quick response times and ability to resolve issues efficiently.

Quality of Work

The technicians are described as knowledgeable and thorough, often going above and beyond to ensure customer satisfaction.

Pricing Concerns

Some customers expressed dissatisfaction with perceived overcharging for parts and services, leading to mixed feelings about pricing.

Long-term Relationships

Numerous reviews highlight the company's commitment to building lasting relationships with customers through consistent service and follow-ups.
  • CV
    Calvin Vonada
    4 days ago
    5.0
    I was able to talk with the technicians about our options once they finished inspecting it. The whole process from scheduling to servicing was very smooth and professional. The system has been working well since being serviced. Thank you! V/R Calvin Vonada
  • JS
    John Soffee
    6 days ago
    5.0
    As a homeowner and a realtor, I came across Americool heating and cooling. I've had good service and luck with them over the years, replacing and upgrading my furnace, hot water tank, and involved in my central air unit. They're technicians are qualified and their workmanship is good. I'm also involved in their yearly maintenance program for the units. Needless to say, I really do not have to shop around. They're great people to work with and they come on time.
  • DM
    Dr MitoFit
    Nov 21, 2025
    5.0
    Since I have multiple dual natural gas/heat pump zones, I signed up for twice a year maintenance checks (spring and fall) which keeps things running at high efficiency and prevents system failures during peak demand. They do full installs as well as routine fixes and tune ups, check for warranties to save customers money, and give good advice. They recently repaired a crawl space leaky flex duct which is an underrated cause of energy loss inefficiency.
  • TS
    thomas Sullivan
    Oct 20, 2025
    5.0
    "I wanted to share a great review about Chip, Ray, and Colby. All three were total pros, and always showed up on time. They installed 4T and 3T units in our new home's HVAC system. Chip really stood out because he took the time to explain the whole process to me from start to finish. Honestly, I didn't go with the absolute cheapest quote. Chip's quote was a bit higher, but that's because I wanted some specialized stuff done. The team was at my house every weekday for over a month. Every day, Ray would call me and let me know what they got done. We were actually living in the house during a crazy four-month renovation, but you hardly knew they were even there. They cleaned up great each day! Chip was the brainpower behind all the calculations, balancing, and figuring out where everything should go. I even saw him training his team on the job, showing them how to handle unusual situations that came up. Our floors and carpet were already in, and they made sure to use drop cloths every day. Thing is, most contractors just care about the immediate job, not building a lasting relationship. Chip stayed in touch with me for over a year and a half, just checking in on the new units. When I moved and bought a new house, Chip was the first contractor I called. I believe in paying a fair price and building a great working relationship, not squeezing every last dollar out of a contractor. This team went way beyond what most contractors do these days. We live in a world where it's usually all about the contractor. This project was definitely expensive, but it was a fair price, and we both walked away happy. I would definitely recommend Chip and his team." Tom S.
  • SO
    Sigfredo Ortiz
    Sep 28, 2025
    1.0
    I did not have a pleasant experience. Started with the original visit where the technician determined that the unit needed a new motor. And he informed that the charge was $400, and he ended up charging me $550. leaving my unit vibrating and making a sound that with time became louder. I call them to return because the noise was incredibly loud. I was informed, by the same technician that I needed a new blade for the motor, charged me 130.00. Leaving the unit working. I was contacted by their office, and the job was priced at 600 for the part and changing the blade (3 hours of labor). Next day the unit stopped working and when I checked the blade had slided down the center rod and stopped with the unit's compressor. When I checked, the screw that holds the blade in place was left loose. I ordered the blade which it cost me 40.00 and installed myself in 20 minutes. The unit was not cooling, and I contacted them and after complaining about the overcharge for the installation of the blade, they offered to check my unit again and not to charge me for labor if parts were needed. The technician informed that it was the capacitor and wanted to charge me 200.00 for the part and installation. I purchased the part myself for 15.00, changed in 15 minutes, the unit was working like new. From this point on is going to be very difficult for me to trust any HVAC company.

Frequently Asked Questions About Americool Heating & Cooling, Inc

What services does Americool Heating & Cooling, Inc provide?

Americool Heating & Cooling, Inc offers furnace and air conditioning services, including heating equipment supply, HVAC contracting, air quality consulting, and repair services in Richmond and surrounding areas.

Where is Americool Heating & Cooling, Inc located?

The company is located at 229 Arcadia St, Richmond, VA 23225, USA.