Beacon Home Services

Reviews

• NA

  Nicole Arias

  1 day ago
  2.0
  We initially had a good experience with this company, which is why we continued to use them. We even subscribed to their “membership” and consistently requested the same technician. He has always been friendly, trustworthy, and honest, which we appreciated. We recently moved in and are in the process of decorating our home, so we have had a significant amount of electrical work done. However, the last two visits have been unacceptable. During one visit, our powder room wallpaper was damaged. This was not standard wallpaper—it was difficult to source, and we had to purchase the last remaining rolls in the U.S. from CA and FL. We chose not to raise the issue at the time and paid out of pocket to have it repaired ourselves. On a subsequent visit (Monday, April 6, 2026), the technician broke an $800 light fixture in my daughter’s room—the same day it arrived after months of waiting from Europe—leaving the job incomplete. To his credit, the technician was honest and informed us immediately, which we appreciated. He also has done good work. He has hung about six chandeliers for us, added many outlets and changed covers. Given two significant incidents, we felt it was reasonable to contact the company to discuss how this would be handled. Instead, we were still expected to pay for the work as if it had been properly completed. We have also been billed multiple times throughout the week (the incident occurred Monday; today is Saturday) for work that was never finished. That is simply not reasonable. We understand that mistakes can happen, but it is the company’s responsibility to take accountability and make things right—not pass the cost and inconvenience onto the customer. It’s especially frustrating because we wanted to continue working with them. However, the lack of resolution and accountability has made that difficult. At this point, we cannot recommend a company that does not stand behind its work when issues arise. I rarely write negative reviews and typically go out of my way to support businesses, but this situation has not been handled professionally or with the customer in mind. It’s unfortunate, because we would have continued requesting the same technician. While mistakes were made, he was honest, and we trusted that the company would stand behind him and their work. Unfortunately, that has not been the case. If you’re comfortable paying for damage caused during service, this may not concern you. Otherwise, I would recommend looking for another electrical company.
• MS

  mike sachs

  5 days ago
  5.0
  Our electrician, Bryce, from Beacon Home Services was OUTSTANDING!! He was presentable, professional, courteous, and he explained his process and what-if scenarios in advance of doing any work or touching anything. He quickly had a look at our concern area (blown outlets in kitchen and dining room), explained how electrical outlets operate in terms of in and out wiring, and why some are connected together and some right next to them are not. Thankfully he found the issue inside of an outlet box in our kitchen backsplash. Small, simple fix, but we also asked him to add a GFCI outlet in the kitchen since we didn’t have one. He left and went to Home Depot to get one and came back in 20 minutes and completed the job. He was SUPER knowledgeable and clearly a skilled technician/electrician. I would absolutely use Beacoj again, and request Bryce! Also, Mary from the main office staff was extremely helpful, responsive, also courteous and pleasant. If I could give more than 5 stars about this experience and these individuals I absolutely would
• LG

  Lindsey Gregg

  Apr 3, 2026
  1.0
  This review is written as a warning to other consumers. Beacon Home Services does not stand behind its advertised pricing or promotions, and my experience shows a complete lack of accountability when they make a mistake. I was misquoted over the phone, despite Beacon heavily advertising “upfront pricing” as a core promise. When that error was discovered, Beacon refused to acknowledge or correct it. No adjustment. No ownership. No solution. Just deflection. Instead of trying to resolve the issue, the representatives repeated the same scripted talking points over and over, as if saying it often enough would make the problem disappear. At no point did anyone attempt to actually help. It was stonewalling disguised as customer service. Even more concerning: Beacon refused to honor their own “same‑day” promotional pricing, which was clearly advertised on their website at the time of service. This wasn’t a misunderstanding. It was a flat refusal to honor their own marketing. The situation ended with the technician leaving before anything was resolved, turning the appointment into a complete waste of time. Nothing was fixed. Nothing was honored. Everyone walked away after unnecessary frustration, including the technician, whose time was also wasted due to Beacon’s internal failures. This is not just an inconvenience. It’s misleading marketing, inflexible policies, and zero empowerment to fix obvious mistakes. If a company advertises upfront pricing and same‑day service discounts but refuses to stand by either when challenged, consumers should take that seriously. Learn from this experience and proceed with caution. Or better yet, take your business elsewhere.
• DB

  Dain B

  Apr 3, 2026
  1.0
  Update- hahaha. After this debacle they have now sent us a repair invoice/estimate for work to be completed after they refused to honor their quoted price and refused to do the work. What a joke of a company. *** Beacon Home Services managed to turn what should have been a routine, straightforward service call into a frustrating and completely unproductive experience. From the start, their team misquoted the job and provided inaccurate information about what the service would involve. That alone is concerning, but it got worse once the technician arrived. Instead of correcting the issue or working toward a solution, the service manager doubled down—repeating the same incorrect information over and over without addressing the actual problem or taking any responsibility. There was zero effort to problem-solve, clarify the scope, or adjust course. Just rigid, scripted responses and a complete lack of accountability. The most unacceptable part: they left without completing the work we specifically requested. No resolution, no compromise, no attempt to make things right—just wasted time and a complete failure to deliver on a basic service call. If you’re looking for competence, transparency, or even minimal customer service, this is not the company to trust. Miscommunication is one thing—refusing to fix it is another. Beacon Home Services failed on both fronts.
• RG

  Rachelle Guyant

  Apr 2, 2026
  5.0
  Craig was AWESOME - very professional, thorough and responsive. Reviewed whole home hard wired and battery operated smoke/CO detectors/alarms, patiently provided information, answered all my questions (many) and recommended a replacement plan with best options to update required devices and ensure protection and safety. Appreciated the military discount (5%) and trip/service call applied to work done, and even better , the 10% discount with Priority Service Lighthouse Club Membership (annual) for a nominal additional fee. Nice! Very pleased with the service delivery overall, including the after hours answering team) few things worse than alarms going off all night! And getting a calm pro to help schedule a visit asap to help), competent and kind follow up for same day service arrangements and arrival updates via text, and then top notch performance from Craig. Thank you, Beacon!

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