Nice Heating & Air

Reviews

• BM

  Bob Muchow

  Sep 23, 2025
  1.0
  The company sold my data when they sold the company. I have not had any interaction with the company in over two years. Be aware!
• SB

  S B

  Jul 26, 2025
  1.0
  No show for scheduled appointment. We scheduled an appt through Nice which was transferred to Michael Bonsby, which was transferred to a third company IAQ Medics. They couldn't give me a window for when the tech would arrive so I had to stay home from work the entire day waiting, and no one ever showed up. I called twice during the day to try to get an update and was told both times they'd have to talk to dispatch and someone would call me back. No one ever called or came over. I wasted a whole day home from work and we didn't get the service we scheduled.
• AW

  Andrew W

  Jun 24, 2025
  1.0
  I’ve used Nice Heating and Air many times in the past and they used to have great customer service. They appear to have been bought out by another company and now you can’t make appointments online, and when you call, you get bounced around automated messages and no representative ever picks up. The automated message forces you to leave your number to save your place in line, stating they will call back you back, but instead of a call back you get a text message that says text us your question or call us. They don’t respond to texts and if you call, you start the whole process over.
• MC

  m c

  Jun 12, 2025
  1.0
  That's right—my system is now not working. My experience with Not-So-NICE Heating and Air is one that many others may have also encountered. Upon a recommendation, I chose this company to address our heating and air needs. However, after being told I needed a new system—one that constantly required repairs—I purchased a new unit at a cost of about $15,000. That same system is not working and now I need an additional 5k worth of work. I cannot seem to get an answer on WHY????????? The temperature is now in the 80s! This is not a system that runs 24/7, it shouldn't have needed the amount of upselling I was subjected to. My previous system, which was about seven years old, never required any extra maintenance or upgrades; it simply stopped working when it was time. Since Not-So-NICE installed the new system, it has stopped multiple times. Not so NICE installed the new system, but shortly afterward, it began to require frequent upgrades. I kept asking the technicians, "You just installed this system; why do I need additional work?" This pattern continued for a while. I could never receive a clear answer. Additionally, my water heater began having issues after they accessed the same room. The water heater was just over a year old, and once NICE started doing maintenance it began to have severe leaks. It was not progressive it went from not leaking to flooding the adjacent room. They don't remember but I was told I needed a new water heater the moment that they walked in and/or that it was not up to code. However, the Fairfax County inspection passed the water heater without issue. My personal belief is that this company was sabotaging my system and water heater to keep their business going. Both items were new and should not have needed the extensive work I was told was necessary. I am without AIR with a new system and no answers on why my system is not working.
• RG

  Ricardo Gaitan

  May 30, 2025
  1.0
  Very disappointed with this company, For several years I trust Nice for maintenance and repairing without considering a second opinion . Last month my AC was not working properly, Nice technician arrived two days later and estimate around $6K for the repairing, I accepted, and sign it. I waited for one week, calling every single day to find out when the job would be performed, no return calls, just a promise that one technician named Oscar will contact, that never happened. I call My Plumber , they resolve the problem for $1k , that was a simple repair and cleaning. Nice heating and Air are scammers , I feel I was cheated for many expensive services I paid for in the past.

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