TW Perry

Reviews

• AG

  Angie Grace

  Dec 10, 2025
  5.0
  I had never visited TW Perry before, but after an unfortunate falling out with our contractor, I went there hoping to find a solution to the problems their poor handling had created. Before heading to TWP, I did my homework—researching the materials we needed and learning how to build the item ourselves. From the moment I arrived, every single person I interacted with treated me with genuine kindness. No one made me feel inexperienced or bothersome for asking questions. Instead, each staff member showed respect, patience, and a sincere interest in helping me accomplish my goal. This level of professionalism was a stark contrast to the treatment my husband and I received from our contractor, who often spoke down to us, dismissed our ideas, and attempted to justify their own errors—even though we had clearly communicated our specific desires well before the project began. During my visit, I interacted with several team members across multiple areas: within the bays, the warehouse, the wood yard, and in the retail store. Not once did anyone make me feel out of place—no judgment, no condescension. Every question I asked was answered thoughtfully, and I was treated like a valued and capable customer. Unfortunately, this was the complete opposite of how our contractor had approached us throughout our project. While I was looking for alternatives to fix the issue at hand, Josh—a TWP representative—approached me to offer assistance. At first, I was hesitant to explain everything, not wanting to impose, but Josh listened attentively and understood the problem immediately. Not only did he validate my concerns, he offered practical, knowledgeable guidance to help me resolve the problem and prevent any future complications. His support, expertise, and creativity were truly exceptional, and he even provided additional ideas I hadn’t considered. I was so impressed by the entire TWP team—and by Josh in particular—that I felt compelled to share my experience and encourage others to visit TWP. I will absolutely be returning and already look forward to future projects using TWP.
• DC

  Denis Cotzajay

  Oct 17, 2025
  5.0
  Awesome store, wouldn’t get our building materials from anywhere else besides TW Perry especially with seeing Ms. Sue almost every morning she’s so kind and always attentive on our needs when we’re in the store, there’s nobody else like Ms.Sue😁😁
• JC

  Jay Colley

  Oct 15, 2025
  1.0
  Sue the store manager, rude, unprofessional and I second many of the other reviews. Absolutely worst customer service, taking my business elsewhere - which Sue commented didn't matter. I guess they really don't care about their customers
• RS

  Rosemary Marily Salazar

  Sep 4, 2025
  5.0
  It seems to me to be a very beautiful place.
• DK

  D Kata

  Aug 5, 2025
  5.0
  Pleasantly surprised on how friendly all the folks there are. From the sales desk to yard personnel, all very helpful making sure I was finding what I needed . Now that I am retired, I will definitely be a return customer.

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