Business Details
About
Flooring StoreFlooring ContractorTile ContractorCarpet StoreCarpet Installer
The bottom line for Costen Floors is we have it all, wall to wall, when it comes to your flooring needs.
Still family-owned and operated, Costen Floors is committed to providing quality through every step of the flooring process and backs this commitment with a level of personalized service that’s unmatched in the industry.
Location
Hours
Reviews
4.6
267 reviews
5 stars
225
4 stars
12
3 stars
6
2 stars
7
1 star
17
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the sales representatives for their knowledge, professionalism, and responsiveness throughout the process.
Installation Quality
The installation teams received positive feedback for their efficiency, professionalism, and attention to detail, although there were some complaints about specific jobs.
Product Satisfaction
Customers expressed high satisfaction with the quality of the flooring products and the final results of their installations.
Communication Issues
Several reviews highlighted problems with communication, including delays in responses and scheduling issues.
Mixed Experiences
While many reviews were positive, there were notable complaints regarding poor workmanship and customer service in certain cases.
- JCJason Christiansen6 days ago5.0I had a great experience with Baton and the crew at Costen Floors today. I stopped in with a small carpet issue and was genuinely impressed. Excellent customer service at Costen Floors. Baton and the team were incredibly helpful. They went above and beyond to assist me, and I couldn't be more grateful. I would absolutely recommend them.
- DHDebbie HartsookDec 27, 20255.0The crew that put in my flooring were awesome. Very efficient, polite and and did a great job. Was a really good experience with them. Rick was so on top of everything. I have already recommended them to several people Debbie Hartsook
- KPKenneth PDec 23, 20255.0We had a flood in a relatively new construction home that did a lot of damage to carpet. The whole team at Costen was the best part of the process. Rick helped us pick the products and layout that best matched our existing flooring, our lifestyle and needs. He worked with suppliers and kept us updated on delays and finally scheduled the install to most minimize any interruptions to our lives. John did our wood laminate install and the finish is spotless and flows between stairs, rooms and hallways beautifully. Samuel single-handedly installed nearly 1200 sq ft of carpet in 4 rooms and closets in one day, all while entertaining and involving my very curious 5 year old who loves construction. The improvement from 3 year old Ryan Homes is remarkable.
- MLMark LeoneDec 4, 20255.0Great experience. Baton (sales) was knowledgeable about their products and install, great service and trustworthy. Installers were professional, install was smooth, quick, and clean.
- RHRobert HooleyNov 18, 20255.0We recently had substantial water damage from a broken pipe in our crawl space. Four rooms of hardwood floors were damaged. Our insurance company asked us which company we'd like to replace the hardwood, and since Costen Floors had initially installed the hardwood some 30 years ago, we chose Costen again. They worked with our insurance company. We were away while the new floors were laid, and came home to absolutely gorgeous new flooring. We are very happy with the results! Andy Bean was our sales representative, and he guided us (even long distance) through the process. Our son was home during the installation, and had to relocate to a hotel for a while. I am including 2 photos of the beautiful new floors.
Frequently Asked Questions About Costen Floors
What services does Costen Floors provide?
Costen Floors offers comprehensive flooring solutions including carpet, tile, wood floor refinishing, and laminate flooring installation and sales.
Where is Costen Floors located?
Costen Floors is located at 9840 Mayland Drive, Henrico, VA 23233, USA.
What are the operating hours of Costen Floors?
Costen Floors is open Monday to Friday from 9:00 AM to 6:00 PM, Saturday from 10:00 AM to 5:00 PM, and closed on Sundays.
Is Costen Floors a family-owned business?
Yes, Costen Floors is still family-owned and operated, offering personalized service with a commitment to quality.
Which cities are served by Costen Floors?
Costen Floors serves multiple cities including Richmond, Henrico, Norfolk, Roanoke, Blacksburg, Petersburg, Newport News, Williamsburg, Ashland, Culpeper, Hopewell, Powhatan, and Virginia Beach in Virginia.
How can I contact Costen Floors?
You can contact Costen Floors by phone at +1 804-527-2929 or visit their website at https://www.costenfloors.com/.
What types of flooring stores are near Costen Floors?
Nearby flooring stores include Oreck of Richmond Clean Home Center and The Tile Shop, which offer additional home improvement and flooring options.
Are there fitness or recreational facilities near Costen Floors?
Yes, facilities such as Planet Fitness gym and GOLFTEC Glen Allen for golf equipment and instruction are close to Costen Floors, convenient for customers combining fitness or recreational activities with their visit.
What automotive services are available nearby Costen Floors?
Jiffy Lube and Jiffy Lube Multicare, offering brake service and general automotive maintenance, are nearby, making it convenient for customers to service their vehicles while visiting Costen Floors.
Are there other professional services near Costen Floors that customers might find useful?
Yes, nearby professional services include orthodontists like Jeffrey W Beyer DDS and Bates Orthodontics, as well as real estate services such as Duke Homes VA, offering convenience for customers attending appointments or errands close to Costen Floors.