Business Details
About
Home Builder
Valley Custom Homes provides turnkey custom home services to the Harrisonburg, VA, and surrounding areas.
Location
Hours
Reviews
3.7
23 reviews
5 stars
15
4 stars0
3 stars0
2 stars
2
1 star
6
- WOWilliam OpyokeMar 4, 20245.0First, I'd like to start off by saying that building a house is stressful, there is no getting around that. Something will be delayed, something will cost extra, something will hit a snag. However, Valley Custom Homes has such an amazing group of people working with you, it is a much less stressful experience. Every single person who helps us with our build was beyond incredible. They are knowledgeable, do quality work (I still can't get over how amazing our front porch is), and most importantly they made it so we didn't have to worry about a thing. Our family couldn't be more pleased with our home, and our experience. Thank you guys again for all the hard work you did to get us into such a beautiful house.
- CCCharlene CrisafulliDec 15, 20235.0We love our home! Everyone was so attentive and caring through the whole process. If we were to build again, we would have VCH do it again. Thank you all.
- LSLacy SmithFeb 4, 20232.0Was NOT a positive experience to say the least. Was lied to multiple times by the salesmen. Once home was delivered it was MINTHS of NO progreaa. They don't contract quality workers. Roofers left nails trash cigarette butts everywhere for us to clean up. Don't recommend for multiple reasons
- CCChris CookJul 19, 20171.0On behalf of my daughter and son-in-law, the experience was great during the sales pitch. Once the contract was signed the customer service went downhill fast. Phone calls were not returned. Days and often weeks passed with no one working at the job site. The project manager was disorganized and often had no idea when subcontractors would arrive. Excuses for delays were plentiful. When the house was set on the basement walls, the dimensions did not match. As a result there were gaps between the bottom of the vinyl siding and concrete walls of 2" in some areas. You could see the plywood on the exterior walls when looking from below and in many areas the plywood had separated from the sill plate. When our daughter and son-in-law contacted VCH about remedying this within the warranty period there was again a long delay before any action. The fix was done haphazardly and on only 1 of the 4 walls. The office staff told them they would have to pay to have the other 3 walls done. These are just a sampling of the issues. Basically, two young newlyweds were taken advantage of. Buyer beware!
Frequently Asked Questions About Valley Custom Homes
Can We Have a List of (5) References With Phone Numbers for Which You Have Built a Home in the Past Year?
Valley Custom Homes will provide multiple references upon your request.
What Is the Exterior Wall Construction?
Valley Custom Homes have 2×6 studs instead of 2×4 and 16″ on center instead of 24".
Can We Tour the Modular Factory With a Factory Representative?
YES! Just request a time frame you would like to visit, and Valley Custom Homes will schedule your personal tour at the factory with a representative!
What Does This Price Quote NOT Include? Can the Job Be Done Totally Turnkey, Including the Building Permit Cost?
Many dealers and builders will not quote a project turnkey initially, making it sound attractive. Then, after you get into the process, they will raise the cost for items that are a must anyway and try and make money on "change orders."
Will We Have Access to Communication With the Project Manager?
YES! Tim Doolan, Valley Custom Homes INC Project Manager, provides you with his cell number to contact with any project and/or timeline questions.
Can Valley Custom Homes provide references from past clients?
Valley Custom Homes will provide multiple references upon your request.
What type of exterior wall construction does Valley Custom Homes use?
They use 2×6 studs spaced 16 inches on center, unlike the typical 2×4 studs spaced 24 inches on center.
Is it possible to tour the modular home factory with a representative?
Yes, you can request a time frame for a personal tour of the modular factory with a Valley Custom Homes representative.
Does the price quote from Valley Custom Homes include all costs such as building permits?
Initial quotes may not be turnkey; some necessary costs like building permits might be extra. Be cautious of change orders that increase costs later.
Will I have direct communication with a project manager during construction?
Yes, Tim Doolan, the project manager, provides his cell number for any questions regarding your project or timeline.
What are the standard business hours of Valley Custom Homes?
They are open Monday through Friday from 9:00 AM to 5:00 PM, with Saturday and evening appointments available by request.
Where is Valley Custom Homes located?
Their office is located at 370 Neff Ave, Suite A, Harrisonburg, VA 22801, USA.
What regions and counties does Valley Custom Homes serve?
They serve the Shenandoah Valley region of Virginia including Rockingham, Augusta, Page, and Shenandoah counties.
What nearby real estate agencies could assist customers in the Harrisonburg area?
Nearby you can find Marci Daneker, Realtor and Trobaugh Group, as well as Lori Shahan, Realtor, and M Power Real Estate and Management.
Which nearby businesses could customers visit for home-related services after meeting with Valley Custom Homes?
Customers might visit All-Temp Heating & Cooling, LLC for HVAC needs or Cornerstone Insurance Solutions for insurance services.
Are there any nearby wellness or recreational facilities for customers to visit in Harrisonburg?
Yes, customers can visit Valley Fitness, a gym and sports venue, or relax at Rocktown Medical Spa Harrisonburg.