Question 1

Are your quotes free?

Accepted Answer

Premier Roofing & Siding Contractors offers complimentary estimates for our roofing services in the Chesapeake and Hampton Roads areas. We schedule specific appointment times to meet with homeowners, during which we discuss material options, outline the project scope, address any questions, and provide a detailed price quote.

Question 2

Can I get a rough estimate of the cost over the phone?

Accepted Answer

We are unable to provide approximate cost estimates for our roofing services over the phone. Our sales team needs to conduct an on-site assessment as each property has unique characteristics. Additionally, we need to understand your specific product preferences, as pricing varies depending on the materials selected.

Question 3

Does my spouse have to be there?

Accepted Answer

We respectfully request that both you and your spouse are present during the appointment. Your home is a significant investment, and questions often arise during the consultation. Meeting with both of you allows us to thoroughly discuss the roofing project, address all inquiries, and present product samples to ensure mutual agreement on the best choices for your home.

Question 4

How long does the average appointment last?

Accepted Answer

Our appointments typically last between 45 minutes to an hour. During this time, our representative will explain the scope of work, discuss our roofing materials, show product samples, and answer any questions you may have about the roofing process.

Question 5

I found nails in my driveway after the container was removed. Why?

Accepted Answer

Occasionally, nails may fall through the gaps in the dumpster during the roofing process. We utilize a third-party company for our dumpster services, so we are not present when it is collected and therefore cannot immediately clean the area beneath it after removal.

Question 6

I just had my new roof installed and all of the shingles aren't lying flat. Why is that?

Accepted Answer

Asphalt shingles require time to settle properly. The heat from the sun aids in sealing the tar strip and settling the shingles. According to manufacturers, this process can take up to six months. In our region, it typically takes two to four weeks during summer and one to two months during winter. Asphalt shingle roofs are the most common type and often need replacement after 15-20 years, according to Kin Insurance.

Question 7

I was informed that the dumpster would be dropped off/picked up in the morning, it is now the afternoon and nobody has arrived. Is it still being dropped off/picked up?

Accepted Answer

Yes, the dumpster will still be delivered or collected as scheduled. The timeframes we provide for dumpster services are estimates, as we use a third-party company. While they usually adhere to the estimated times we relay to customers, occasional delays may occur. Please keep the designated area clear for dumpster delivery or pickup.

Question 8

What do I need to do as a client during installation?

Accepted Answer

For all projects, we ask that you secure or remove any wall-mounted items you're concerned about falling. For roofing projects, please ensure your driveway is clear of vehicles during installation. Your presence isn't required during installation except for window projects, which necessitate interior access. For window installations, we'll contact you to schedule a convenient date.

Question 9

Why does my yard look like a construction site?

Accepted Answer

During the installation or roofing process, our team prioritizes securing any opened areas at the end of each day. They perform a basic cleanup daily to minimize mess and prevent debris from scattering. Upon project completion, our crew conducts a thorough cleanup of the entire work area.

Question 10

Why was rotten wood replacement not included in my initial quote?

Accepted Answer

Prior to removing the roof or siding, we cannot detect rotten wood as it's concealed. When we discover rotten wood during the roofing project, we promptly contact you to inform you of the affected area and associated costs. We also provide photographic evidence of the damaged areas. For all complete projects, we include up to two sheets of OSB or 20 feet of wood at no additional charge.

Question 11

Do you offer free quotes for your services?

Accepted Answer

Yes, we provide complimentary estimates by appointment where we discuss materials, project scope, answer questions, and provide a detailed quote.

Question 12

Can I get a rough cost estimate over the phone?

Accepted Answer

No, cost estimates require an on-site assessment because each property and material preference differs.

Question 13

Is it necessary for my spouse to attend the appointment?

Accepted Answer

Yes, we request both homeowners to attend to ensure all questions are addressed and both agree on product choices.

Question 14

How long should I expect my appointment to last?

Accepted Answer

Appointments typically last 45 minutes to an hour including discussion of work scope, materials, and questions.

Question 15

Why might there be nails left in my driveway after dumpster removal?

Accepted Answer

Nails can fall through dumpster gaps; we use a third-party for dumpster removal and cannot clean under it immediately after pickup.

Question 16

How long does it take for new shingles to settle flat after installation?

Accepted Answer

Shingles typically settle in 2-4 weeks in summer and 1-2 months in winter as the sun seals the tar strip; it can take up to six months per manufacturers.

Question 17

What should I do during installation?

Accepted Answer

Remove or secure wall items you’re concerned about and keep your driveway clear for roofing projects; your presence is only needed during window installations for interior access.

Question 18

Why does my yard look messy during the project?

Accepted Answer

Our team secures open areas and performs daily basic cleanup with thorough cleanup upon completion.

Question 19

What areas do you serve in the region?

Accepted Answer

We serve many locations including Chesapeake, Norfolk, Virginia Beach, Hampton, Suffolk, Portsmouth, Newport News in Virginia, and Moyock, Elizabeth City in North Carolina.

Question 20

Are there places near Premier Roofing & Siding Contractors that I might visit before or after an appointment?

Accepted Answer

Yes, nearby you can find Sam's Stop N Shop convenience store for quick snacks, Creekmore Hardware for home supplies, and the Historic South Norfolk Community Garden for a relaxing visit.

Question 21

How can nearby transit or car services help me reach Premier Roofing & Siding?

Accepted Answer

Nearby automotive dealers like Payless Auto Sales and South Norfolk Auto Sales can assist if you need vehicle services during your visit, and local car washes like Like Father, Like Son Mobile Detailing and Global Elite Auto Spa can help keep your car maintained.

Question 22

Are there any nearby healthcare or emergency services close to Premier Roofing & Siding Contractors?

Accepted Answer

Yes, facilities such as Southeastern Physical Therapy, Concentra Urgent Care, and Dr. Pegram are close by should you need medical or physical therapy services during your visit.

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