Keith's Professional Services Inc.

Reviews

• MC

  Michael Cornell

  Dec 14, 2025
  1.0
  Installed my unit in North Carolina and then refused to come down to troubleshoot and get it operational even though it was under warranty still.Rudd system installed in 2017 multiple replacement parts so far.
• VH

  Vivian Hoover

  Jun 23, 2025
  5.0
  Keith and crew, and receptionist were amazing. I'm a new home owner with a really old ac unit, and they came out and diagnosed the problem and gave me my options. The price was fair. They came back within a day and repaired and got my ac cool again. The receptionist was so easy to work with and friendly. The crew who came were friendly and knew what they were doing. Keith was so easy to talk to and assured me he would do best option. I'm very grateful the whole team made this easy. I will continue to use them for my ac needs. Thanks guys. 😊
• JG

  John Gallegos

  Sep 20, 2024
  5.0
  Quick response. Good service. Got the unit running again and cleaned the coils.
• DM

  Drew Miller

  Aug 5, 2024
  2.0
  I scheduled work on a Saturday after an initial diagnosis. They canceled 1.5 hours beforehand expressing that replacing my blower motor and board was a 2 man job, so rescheduling was needed. I think they should have discovered how many workers were needed at the initial service call appt. So they rescheduled me for 48 hours later (2 more days of heat for my broken unit in my mind). They came and replaced my blower motor and board with which they seemingly did a good job. The cost for this with my trane system was mediocre though mostly understood. My issue was the communication and professionalism I experienced. After the work was done and after I paid in front of them, they then tell me in person the source of the problem was my return ducts being crushed. Though this information was proven correct later by another company, they never actually crawled under my house to verify that assumption at the initial service call appt or the forthcoming work appt. At the main work day, I asked after if they checked my coils for my unit, which I verbally requested beforehand, but they never did. Furthermore, one of the workers expressed that "you can leave your system running for a couple of weeks or so since you want someone else to fix your ducts and it should still blow mildly." It however still wasn't blowing at all after they left and my problem was unresolved. Why they wouldn't offer to fix my problem or be more sympathetic to resolve the issue while on site is strange. Hours later, the owner proceeded to offer charging me another $150 service call to diagnose the separate job (which they already told me it was the ducts...). I get it is a different job but they were already at my house and since the worker said the ducts assumption + miscommunicated to me about leaving my unit on, waiving that fee should be obvious. Their pay system is to charge a service call plus then contribute it towards the work IF agreeing to their suggested work. [Opinion only: I think it is still built in either way.] The owner never apologized for his worker telling me to leave my system on but did essentially contradict him in telling me I should leave my system OFF until the ducts were fixed (not ON like I was told). The owner got "testy" with me with words late one evening via text after I had something on my mind and was further inquisitive about my problems via Facebook...though never mentioning their company name at the time. My issue was that his words kept the focus on his company name and a negative review rather than my problem or the fact that some of their communication was off. He also defended himself quite a bit. He later apologized in his own way over the phone. He does however talk incessantly to explain every single detail by phone plus other information that was not requested. I felt "talked over" and could not get a word in on the phone. Maybe some people appreciate lots of phone chatter but I would rather have detailed notes on an invoice/quote or offering to come fix my issue for labor and materials without an additional service call fee. That would have been one way to resolve and achieve better customer service. They may do better going forward or may have satisfied many other customers in the past so I don't know if any of this would happen to others. I prefer to be honest with the public about my experience. I value integrity as well as professionalism. I simply can't recommend this company based on the culmination of things I experienced.
• CC

  Craig Corey

  Apr 10, 2021
  5.0
  Have used Keith and company for two water heater replacements and most recently, installing a new heating and air conditioning system. Complete and professional job done by all.

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