Russell's American Mechanical

Reviews

• PS

  P Smith

  5 days ago
  3.0
  Received an estimate to have minor toilet repairs (the toilets occasionally ran after being flushed) and wanted to have two bathroom faucets removed and replaced. That total was over $1,900. I found that to be unreasonable, but because of recent surgery, I needed help with just one toilet. That one toilet took less than 15 minutes and we were charged over $230. Their technician was professional and polite, but their costs are (in my opinion and experience) way too high.
• CG

  Charlotte Greene

  5 days ago
  5.0
  I called Russell’s American Mechanical at 1 pm asking them to check out my circuit breaker after having issues with both my Hot Water Heater and my HVAC. They met me at my rental property at 2:30 the same day, so the response was prompt. Jason not only checked the circuit breaker but also tested the elements to my water heater and the voltage to my HVAC system. I had these both looked at by professionals separately and only got temporary fixes. Jason was very thorough and was able to tell me that nothing was wrong with my circuit breaker or the power going into my HVAC but he gave me clear and direct answers to my issues with both the water heater (bad element) and HVAC. Because of Jason’s detailed inspection and troubleshooting, he was able to give me real answers and guide me in the right direction to solve my issues! I’ll definitely use Russell’s again and will ask for Jason McMillan directly! You are appreciated!
• JW

  Joy Wright

  5 days ago
  5.0
  I had a thermostat that couldn't gage the room temperature right. But I didn't know why my furnace couldn't hold an even temperature. I called a couple of other companies I used before, one said they couldn't come for 5 days, the other tried to tell me I needed to replace the whole system. Not Russell's American Mechanical. They came within an hour or two, fixed the thermostat until my landlord could approve the thermostat and wiring issue for a fraction of the price of the other company. I will call them again for my other properties and issues.
• CB

  Caden Brown

  Feb 11, 2026
  1.0
  TLDR; Russells American Mechanical has an internal communication problem that will probably cost us hundreds of dollars when this is all said and done, and resulted in them jeopardizing the safety of my house and family for almost 20 hours. Now for the full story: Back in late March of 2025, Russell’s American Mechanical installed our new HVAC system in our household. The installation went well as far as we knew, and the unit served us well until this past January. On Thursday, January 27th, our house was suddenly getting very cold, and upon inspection, the outdoor unit was covered in a thick layer of frost. I went to switch over to Aux Heat to warm the house while we wait for service, but that option was not enabled on our thermostat. Thursday, I called Russell’s, and they told me they would send someone out late that evening, between 8 and 10pm. At around 3pm that Thursday, I received a call from the mechanic. He told me to“Try turning the system up a few degrees. A lot of houses are colder this time of year; turning the system up should fix it.” And to call home tomorrow if that didn’t work. Having my doubts, I turned the system up a bit more and, lo and behold, the house continued to get colder. I call Friday, and they informed me that due to snowy conditions, they would not be able to send someone out until Sunday. The house was ~55 degrees by the time someone came out. On Sunday the mechanic sees that aux heat is not available, and begins troubleshooting. He informs us that the reason we had no aux heat and our heat pump froze over was because when they installed the new unit, they had never connected the heat kit. He connected it then and there and he went on his way, telling us the system should be fully operational, but to let him know if it acted up again. This was Sunday at around 3pm. Monday, at around 11am I receive a call from their office saying that they had been looking into why my heat kit had not been connected, and it turns out that back in March, they had determined that the circuitry in my house was too small to support the heat kit, and they had been supposed to send out an electrician to upgrade the circuitry before connecting the heat kit. They never did this, so the heat kit would need to be disconnected immediately to prevent a fire. We scheduled an electrician to come out that Wednesday to upgrade the power supply to support the heat kit. They sent an electrician team that day, Monday, to disconnect the heat kit as it was a hazard having it connected. The kit was disconnected about 1-2 hours later. There was an approximately 20-hour period where, due to their own internal failure of communication, my house and family were at a real risk of electrical fire, because they hooked up our heat kit without asking the question, “Why was this left disconnected in the first place? Let’s figure that out before we move forward.” I was also informed on that phone call that, on Sunday, parts had been ordered to be replaced on our outdoor unit and they were supposed to be in by Thursday afternoon. We had not been informed that anything was wrong with the outdoor unit, much less that replacement parts had been ordered. Wednesday comes, they upgrade the system, and now we can safely use auxiliary heat again. Thursday I called and asked about the parts; they won’t be in until Friday. Friday I call and ask about the parts again; they won’t be in until late Friday, maybe Monday. Saturday I called and asked if they received them Friday; they won’t be able to even check if they received the parts until Monday. Monday, Feb 9th now, I call and ask about the parts; they have received some parts, but not all of them, though he “wasn’t sure which had come in, or when the rest will arrive”. We did schedule him to come out that Wednesday, and all parts are replaced now. To our knowledge, our HVAC unit is fully functional now. This 2 week ordeal all started because they failed to have an electrician follow up with us after installing our unit. I cannot recommend this company based on my experiences.
• FB

  Frank Bailey

  Feb 9, 2026
  5.0
  My old heat pump failed recently so I called Russell's American Mechanical. I was very happy that they came to my home the same day. Isiah was the technician and he was very easy to speak with and very respectful. He is extremely knowledgeable of current HVAC tech and took the time to explain the differences between all of my options. I purchased the York three ton, 18 SEER side-discharge heat pump and was skeptical that it would be large enough. Thankfully, Isiah convinced me that it is the correct size for my home and it turns out that it is very effective. I was very surprised that even though it was 35 degrees outside, once the new York heat pump was installed and turned on, it only took 45 minutes to bring the temp inside my home up to 70 degrees. I have lived in this house for 19 years and I had not experienced such a rapid regulation of indoor temp in that entire 19 years. My previous heat pump would have required many hours of continuous operation to achieve 70 degrees. Also, I tested the vent temperature with an accurate digital thermometer and found that the vent temperature was 119 degrees which is incredible. My previous heat pump only provided between 80 and 85 degree vent temps. I am looking forward to seeing how well it performs during hot weather but based on what i'm seeing during cold weather, I am confident that it will function exceptionally well. Another great attribute is how quietly it operates. I literally can't hear it running inside my house. Outside, I have to be very close to the heat pump to hear it, which is great. The installation team was also very knowledgeable and respectful. They did very neat, well finished work. Thank you Russell's for exceeding my high standards. I definitely recommend your company.

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