Russell's American Mechanical

Reviews

• MM

  mazinman3

  4 days ago
  5.0
  Our yearly generator PM was completed by Chris Jones at Russell’s American Mech. & Chris was by far the most thorough technician we’ve ever had to service our generator. He was extremely knowledgeable & professional. Chris found a failing pressure regulator that could’ve wreaked havoc on the unit had he not caught it, which previous techs had missed. Well done to Chris & Russell’s Amer Mech.
• BS

  Brian Stewart

  Nov 17, 2025
  5.0
  We had a new air conditioner installed this summer during the heatwave. To do the install they had to disconnect my oil furnace. When they reconnected the furnace they neglected to turn the fuel valves back on. I called Russell's and told them my heat wasn't working they sent out a tech 2 days later. When he arrived he knew exactly what the problem was and fixed it right away. He said there would be no charge for the visit since the fuel valves weren't turned back on during their first visit. What more can you ask for? I really like this company
• TS

  Teslyn Savage

  Nov 13, 2025
  5.0
  I’d been having issues with my HVAC system and called Russell’s American Mechanical. From the first phone call, the team asked the right questions and got me scheduled quickly. When technician Justin Skovinski was on the way, I received a text with his picture, service rating, and a live tracker. I loved this feature — so many companies say they’ll keep you updated, but Russell’s actually does. Justin also called to confirm, which was a great touch. After checking my system, he clearly explained the issues and gave me options without any pressure. I decided to move forward with a new system, and they were able to schedule the install just a few days later. On install day, I received the same helpful text updates. Brandon “Yeti” Haywood and his coworker were fantastic. They were friendly, respectful, and I felt completely safe with them in my home. They explained everything as they worked, kept me updated, and treated my home with care. They even cleaned so well you couldn’t tell anyone had been there. When they checked the airflow at the end, I realized I don’t think I’ve ever experienced a solid HVAC system before 😂. I’m ready for winter now and looking forward to a lower power bill. Thank you, Russell’s American Mechanical, for such great service from start to finish. 💫 10/10 🌟
• TT

  Tiffany

  Nov 13, 2025
  5.0
  Out of all the companies in Hampton Roads, we are so thankful we chose American Mechanical for our HVAC needs. From start to finish, the workers that have been back and forth from our house over a 4 day job have been professional and so attentive to everything required to fix our issues. They were extremely knowledgeable and informative every step of the way. We very much appreciated the transparency with all the work the did at our house and would absolutely recommend American Mechanical to others in the future! Thank you for the top tier work and integrity your company provides to their customers.
• MP

  Morgan Pfaff

  Oct 28, 2025
  1.0
  Scheduled an appointment with them, no text or email confirmation that an appointment was booked so called to verify. They said I would receive a call confirming the window the day prior and receive a call then they were on their way the day of, they never called the day prior. Called again the day of after it has been an 1.5 hours into the window I had scheduled and was again told they would call when they were on their way and theyd be there between 8-12, not even the time period I booked. It was over an hour after my scheduled period and I called again where they informed me they pushed my appointment to 3-5pm. No communication what so ever. They had me sitting around all day waiting for them and then I couldn’t even have my system looked at because I had previous commitments. I called the cancel and then they still called to inform me they were on there way.

Frequently Asked Questions About Russell's American Mechanical