Business Details
About
HVAC ContractorPlumberElectrician
Welcome to Russell's and American Mechanical where WE CAN FIX THAT! We offer residential plumbing, HVAC, electrical, generator, and gas line service throughout Virginia Beach, Norfolk, Chesapeake and the surrounding cities in Hampton Roads. Same day emergency services, priority membership service and the best customer service! Our mission is to provide the highest quality workmanship from professionals you can trust, and our motto is if you have a problem: "We can fix that for you!" Popular Services: - Heating Repair/Installs - A/C Repair/Installs - Drain Unclogging (Clearing) - Water Heater Repairs/Installation - Electrician Repair/Install - Generator Installs
Details
- Onsite servicesAvailable
Location
Russell's American Mechanical
1122 Executive Boulevard, Chesapeake, VA
23320, United States
Hours
Reviews
4.7
7,799 reviews
5 stars
6,882
4 stars
357
3 stars
117
2 stars74
1 star
369
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the technicians for being courteous, professional, and knowledgeable, contributing to a positive service experience.
Punctuality
While some reviews highlighted prompt service, others noted issues with technicians arriving late or appointments being rescheduled.
Pricing Concerns
Several customers expressed dissatisfaction with pricing, feeling that charges were excessive for the services rendered.
Communication Issues
There were multiple complaints regarding poor communication from the office staff, including difficulties in scheduling and receiving timely updates.
Mixed Experiences
Overall, customer experiences varied widely, with some expressing strong satisfaction while others reported significant frustrations.
- JBJamie Barron4 days ago5.0Fantastic work. I’ve used this company several times in the past few years for HVAC work. This is the first plumbing issue I’ve had. They’re professional, responsive and thorough. Always upfront about immediate needs and potential long-term issues of the options depending on the issue. Would absolutely go to them again in the future.
- DWdell windley4 days ago1.0They put in a trane gas pack xl 1400 unit cost almost 6000 unit never cooled the house properly from day 1 I think they put in a 3ton unit instead of a 3 1/2 ton in addition to that i have had multiple things go wrong on this unit heat exchanger twice condenser and now 1300 dollar blower motor. Their customer service lady was rude when I called for help. STAY AWAY im sure there are better options than this company.
- BGBonnie GarinJan 5, 20261.0Not one time even after receiving a call and saying they will be there within 30 minutes have they ever showed up within that time this Company is unaccountable when you do get a technician out, they seem to be courteous and nice enough, but getting them out and they are quick to take your money and try to sell them on their plan. It’s the biggest mistake I ever made.
- GJGlenn & Carolyn JamisonJan 2, 20265.0Russell's came out to check my elderly mom's furnace/ac unit. I thought it wasn't working but the very knowledgeable & polite young man said it was running just fine & was a fairly new unit. He checked around in my mom's house/attic & noticed some areas that would possibly need some work down the road but would get her through the winter. We definitely know who we'll be calling when we get down that road!
- AHak hJan 1, 20265.0Fortunately, my issue that i thought would be a major issue took 2min to fix. I can not recall the techs name, however he was super personable, respectful, and insightful. The initial call for support was excellent customer service. So grateful for the waived fee especially because what i thought would be was not therefor, offering that is gratefully appreciated. They are time flexible and communicated as stated to provide an update about arrival prior to coming to my home. Thank you!
Frequently Asked Questions About Russell's American Mechanical
What services does Russell's American Mechanical provide?
They offer residential plumbing, HVAC, electrical, generator, and gas line services including repair and installation.
Which cities does Russell's American Mechanical serve?
They serve Virginia Beach, Norfolk, Chesapeake, and the surrounding cities in Hampton Roads.
Are emergency services available at Russell's American Mechanical?
Yes, they provide same day emergency services and priority membership service.
What are the business hours of Russell's American Mechanical?
They are open 24 hours a day, 7 days a week.
How can I contact Russell's American Mechanical?
You can call them at +1 757-571-9386 or email Info@russellshvac.com.
Where is Russell's American Mechanical located?
Their address is 1122 Executive Boulevard, Ste A, Chesapeake, VA 23320, USA.
What is the website for Russell's American Mechanical?
Their website is https://americanmechanicalva.com/.
Is Russell's American Mechanical active on social media?
Yes, they are on Facebook at 'Russell's American Mechanical' and on Instagram as 'russellsamericanmechanical'.
What nearby places can help me locate Russell's American Mechanical?
Nearby places include Chesapeake Division of Child Support Enforcement, Capital Electric, and Kantar Media Intelligence, which can serve as landmarks when finding the business.
Are there complementary businesses nearby Russell's American Mechanical that customers might visit?
Yes, nearby businesses like Capital Electric, a lighting and electrical supply store, and Southern Plumbing and Heating Supply Corp, offer related services customers might find useful.
Can customers combine visits to Russell's American Mechanical and nearby home improvement stores?
Yes, Executive Cabinets and Concrete Jack are home improvement stores nearby, making it convenient for customers to shop for supplies and get professional mechanical services in one trip.