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Gilman Heating, Cooling & Plumbing

4.9
(1374 reviews)

Business Details

11479 Fox Cross Rd, Ashland, VA
23005, United States
(804) 798-0455

About

HVAC ContractorPlumber
Gilman Heating, Cooling & Plumbing’s highly trained, professional technicians have been keeping Richmond and the surrounding communities comfortable for years. We’ve worked hard to build a reputation for reliable, quality HVAC and plumbing service delivered with a smile. We appreciate the opportunity to share our knowledge and expertise with you and to help make your home or business more comfortable and more energy efficient. Our company is based on the idea that great employees and great service go hand in hand.

Location

Gilman Heating, Cooling & Plumbing
11479 Fox Cross Rd, Ashland, VA
23005, United States

Hours

Reviews

4.9
1,374 reviews
5 stars
1,310
4 stars
21
3 stars
10
2 stars
9
1 star
24

What are people saying?

AI-generated from recent customer reviews

Customer Service

Technicians are consistently described as professional, friendly, and knowledgeable, providing excellent customer service.

Timeliness

Many reviews highlight the quick response times and punctuality of technicians, often arriving within promised time frames.

Quality of Work

Overall, customers express satisfaction with the quality of work performed, though there are some concerns about specific installations and repairs.

Communication

Customers appreciate clear communication regarding services, pricing, and follow-ups, although some reviews mention issues with transparency in pricing.

Pricing Concerns

Several customers noted that services can be pricey, with some expressing dissatisfaction over unexpected fees.
  • DS
    Douglas Stopkey
    6 days ago
    5.0
    We have worked with Gilman for over a decade. They recently conducted a full house plumbing inspection for us and found that a drain pipe from a downstairs shower was not connected, so leaking straight into our crawl space. Today Chris came out and repaired that, so we are good to go. Always professional and courteous, I strongly recommend Gilman to anyone looking for plumbing and hvac services that they can rely on.
  • CD
    Chris Darling
    Feb 19, 2026
    5.0
    We had our plumbing inspection this morning and Chris actually was available early, so there was no waiting. He was pleasant and knowledgeable and addressed a couple of small (to him) issues while onsite at no additional charge. His recommendations on our older equipment issues seem on point and we will certainly be following up. A 7-7ear Gilman veteran that they will hopefully take care of for the foreseeable future and beyond.
  • NY
    Noah Yates
    Feb 13, 2026
    5.0
    Top notch service all around. Troy was a great technician who was prompt and courteous, he was able to diagnose my furnace issue and find the parts locally to get installed same day. He gave me maintenance tips for other parts of my system and answered my questions thoroughly while easily understandable. You can tell he takes pride in his work and enjoys it. He was honest and up front about pricing other options without being a pushy salesman. Their dispatch team had good communication with me about my appointment and were able to get me serviced sooner than expected. It was also a plus to have text message updates for when the technician would be arriving including photo and rating.
  • SR
    Sarah Riggleman
    Feb 6, 2026
    5.0
    I’m giving this company a full 5 stars mainly because they did not push or bribe me with discounts for a 5 star review, like some other companies do, which I truly appreciated. When our heat went out overnight, they were able to get us scheduled the same day and even called to come earlier than the original 3–5 pm window. Jacob was professional and knowledgeable, and took the time to explain our system in a clear, easy-to-understand way without being condescending. He also provided helpful maintenance tips and was honest about what to expect in the future. I will definitely be calling them first for any future heating issues.
  • CC
    Carlos “Country” Collins
    Feb 3, 2026
    5.0
    I wanted to take a moment to express my sincere appreciation to Gilman Heating, Cooling & Plumbing and your team for the outstanding service you’ve consistently provided. On February 5, 2026, Christopher (Chris) Doggett and his assistant, Harry, came to replace the failed hot water heater. Chris demonstrated exceptional attention to detail… ensuring not only that the new system was properly installed, but also that all piping was correctly seated, leak-free, and functioning as intended. He went above and beyond throughout even when I was trying to determine why the previous unit leaked onto the floor below despite having a drain pan. I was able to identify the issue and Chris implemented measures to prevent it from happening again. Additionally, the installation included a heavy-duty brass emergency shut-off valve, which I greatly appreciate. Through the combined efforts of Gilman Heating, Cooling & Plumbing, Chris and Harry, the floor below was inspected, the damaged section of sheetrock was removed to confirm there was no further damage, and all drainage was verified to be properly sealed. The ceiling repair completed by Mr. Osborn was excellent as well. I am truly impressed with the level of detail, professionalism, and care shown throughout this process. My concerns were not only heard but fully addressed. Gilman Heating, Cooling & Plumbing, I cannot thank you enough for ensuring everything was handled so thoroughly.

Frequently Asked Questions About Gilman Heating, Cooling & Plumbing

What services does Gilman Heating, Cooling & Plumbing provide?

Gilman Heating, Cooling & Plumbing offers professional HVAC and plumbing services to keep homes and businesses comfortable and energy efficient.

Where is Gilman Heating, Cooling & Plumbing located?

The business is located at 11479 Fox Cross Rd, Ashland, VA 23005, USA.

Brand Certified Facts from Gilman Heating, Cooling & Plumbing

Gilman Heating, Cooling & Plumbing partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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