Factory Flooring Design Center

Reviews

• AW

  Adam Wahlberg

  1 day ago
  3.0
  Jay was great to work with. He was very helpful when it came to picking out what carpet we wanted. He was very knowledgeable on the products. My gripe was with the installation. I'm not sure if they are Factory Flooring employees or if they're contracted out, but they DESTROYED our house. I spent days painting the house so I didn't ruin the new carpet, and now I have to repaint most of it. They dinged the walls. Popped the baseboards away from the walls, causing the paint to rip off the walls. Damaged the front door by using their tools to open it, like a battering ram. They got the walls dirty with hand prints and didn't clean up after they left. They got glue on the carpet. Wearing their dirty work boots on the new carpet. The seams are all very noticeable and look like the carpet has been wrinkling for years. Overall I'm not impressed with whoever did the install. If they are contracted out, you might need to find a different company. Someone who takes pride in their work.
• CN

  Cassie Nielsen

  Mar 24, 2026
  5.0
  Absolutely in love with this carpet!! Highly recommend this company.
• SH

  Sara Hickenlooper

  Mar 23, 2026
  5.0
  Thank you Factory Flooring, and more specifically, Jay, for helping us get new carpet installed on a crunch. Jay was super helpful, friendly and made the process quick and easy. The price also wasn't too bad! Install for 2 bedrooms took less than 2 hours. I look forward to getting carpet done on the rest of the house when the time and finances are right. We'll definitely be back!
• BG

  Brandon Grant

  Mar 18, 2026
  5.0
  Awesome job floor looks amazing. Billy was awesome helped me and the wife pick what we wanted and worked with our schedule to install
• BB

  Brynlee

  Mar 11, 2026
  2.0
  We were happy with the flooring itself, but the overall experience has been frustrating. We’ve been waiting over two months for our transitions to come in, and communication has been very poor throughout the process. We are never notified when materials arrive and have had to reach out every time for updates. Better communication and follow-through would have made a big difference in our experience.