Technicians are consistently described as knowledgeable, professional, and courteous.
Service Quality
Customers report excellent service with thorough diagnostics and effective repairs.
Timeliness
Many reviews highlight prompt service and quick response times for urgent issues.
Communication
While most technicians communicate well, some customers experienced issues with follow-up and accountability from sales and dispatch.
Installation Issues
A few customers reported problems with installation quality and debris left behind.
SW
Suzanne Winslow
Jul 16, 2025
5.0
Mark was great! Knowledgeable, thorough, punctual, and friendly. Everything I’ve come to expect with Superior! I highly recommend them!!
MB
M Brown
Jul 14, 2025
4.0
We have our reverse osmosis system tested and filters replaced yearly by Superior Water. They do a great job of maintaining our system. This trip seemed to go quicker than usual and I was offered a promo code, so paying for it wasn’t quite as painful.
MS
Michelle Stanley
Jul 14, 2025
5.0
Tristan was very professional.he was skilled & let us know about repairs before he proceeded to make sure we approved. He's an asset to the company. He treated our home with respect ( he wore the blue booties) if we have work done again by superior water & air we're going to ask for him. great guy, great job
CD
Cynthia Decker
Jul 14, 2025
5.0
We are very, very grateful to Taylor Peterson and the whole Superior team. Our Water heater began leaking gas and needed to be replaced along with our soft water system. They were professional and did the work quickly. Not only is everything working better than before but it looks better too. They found an issue with a cheap valve and replace it. Now we have much better water pressure! Thank you!!!
PF
Paul Fisher
Jul 12, 2025
3.0
I purchased my products and services through Costco.
Final product is installed and working well in the end.
On the first day of installation, I was not notified that open fire was about to be used for sealing pipes, and the fire alarms all sounded for a few minutes.
Then, just before the installers were ready to leave for the day, there was a CO2 alarm warning that was sounding for 20-30 minutes. The alarms were detecting and alerting to CO2 warning danger. At first Donnie said I should check the batteries in the detectors. Both CO2 detectors were indicating values greater than 0 (zero) and caused the whole household of "smoke/detectors" to alarm and voice CO2 danger. I informed Donnie that the main detectors were Lithium batteries that were not replaceable, and the two CO2 detectors, one was in a wall socket and the other I tested with a reset and batteries were fine. Donnie was not using a CO2 detector. They then decided to cover and seal the exhaust vent pipes which had been left open due to NOT having a proper cap to seal it. I am glad that my CO2 detectors were working as the team was ready to leave for the day. Once the duct pipe was covered and sealed the CO2 values on the detectors began to drop until the alams finally shut off. This could have resulted in serious injury or worse had it not been detected by my CO2 detectors if the installers had left for the day with the issue undetected.
Some of the installation debris was left behind, still waiting for them to return and remove it.
Frequently Asked Questions About Superior Water & Air - SLC
What are the operating hours of Superior Water & Air - SLC?
Superior Water & Air - SLC is open Monday through Friday from 8:00 AM to 8:00 PM, and on Saturdays from 8:00 AM to 4:00 PM. It is closed on Sundays.
Where is Superior Water & Air - SLC located?
The business is located at 3536 S 1950 W, Salt Lake City, UT 84119, United States.
What type of services does Superior Water & Air - SLC offer?
Superior Water & Air - SLC offers carpet repair services.
How can I contact Superior Water & Air - SLC?
You can reach Superior Water & Air - SLC by calling +1 801-952-5960.
When was Superior Water & Air - SLC established?
This business was established in 1950, indicating a long-standing presence in the community.
What is the time zone for Superior Water & Air - SLC?
The business operates in the America/Denver time zone.
Are there any nearby places to visit when coming to Superior Water & Air - SLC?
Yes, nearby places include Rocky Mountain Graphics for sign making services, SneakyLink restaurant for dining, and Xclusive Cutz Barbershop for grooming needs.
Can I find automotive services near Superior Water & Air - SLC?
Yes, there are several automotive-related businesses nearby such as T & G Automotive for repairs, Advance Auto Parts for accessories, and Mister Car Wash for vehicle cleaning.
What dining options are available near Superior Water & Air - SLC?
Nearby dining options include Bucket O' Crawfish for seafood, Fat Fish for sushi, and El Pariente Mexican Restaurant for Latin American cuisine.
Are there any health and beauty services close to Superior Water & Air - SLC?
Yes, Xclusive Cutz Barbershop and Firme Fadez Barbershop offer barber and beauty salon services near the location.