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While many customers praised individual staff members for their helpfulness and knowledge, there were numerous complaints about poor overall customer service, including long wait times and lack of follow-up.
Product Quality
Customers generally expressed satisfaction with the quality and selection of flooring products, although there were issues with incorrect orders and delays in receiving items.
Delivery Issues
Several reviews highlighted significant delays in delivery and installation, with some customers experiencing no-shows from installers and lack of communication regarding their orders.
Management Concerns
There were multiple mentions of dissatisfaction with management practices, including inadequate training for staff and a lack of accountability in resolving customer issues.
TB
trevor bennett
Nov 27, 2025
5.0
Shantell amazing
SW
Steve Woodis
Oct 20, 2025
5.0
Lumber Liquidators and specifically Jason Payne and his crew are incredible. They went above and beyond to make sure that the order was right and on time. The installers showed up on the day they promised and executed flawlessly. I would highly recommend Lumber Liquidators to anyone.
BL
Bennie Lozano
Feb 13, 2021
5.0
Great customer service
CO
Callie O'Toole
Sep 6, 2019
5.0
Loads of options, good quality, and excellent service!
JE
Jessica Ess
Aug 8, 2019
5.0
These guys are great! The first time we went in there was no pressure, they were just really helpful. When we were ready to buy they helped us figure out exactly what we needed. Super easy experience.
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