Empire Today® also commonly known as Empire Carpet® and Empire Flooring® and for its famous 800-588-2300® jingle, has been a leading provider of installed home improvements and home furnishings for more than 60 years. Empire® serves residential and business customers with a wide selection of quality, name-brand products including carpet, hardwood flooring, laminate flooring, tile, vinyl flooring, and blinds and shades. Empire’s customers enjoy shop-at-home convenience, next-day professional installation on many products, great prices, and world-class service in about 75 of the largest metropolitan areas in the United States. With more than 3 million satisfied customers, Empire is dedicated to being the easiest way to get new floors.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.