Total Water LLC

Reviews

• MM

  Merlene

  Dec 3, 2019
  5.0
  I wish I could give this company 10 stars, seriously. I know that this review will be a little lengthy, but if you are here looking up reviews, then obviously, you want to know more about this company. I never thought I would ever want a water softener; you know the bad things you hear about them such as the taste and slippery feel after a shower etc. Maybe many years ago, it was like that? I don’t know. About 11 months ago we moved from the city to the country. I had never had well water before but it seemed fine. But after a wet winter and spring and then a dry summer, the well was soaking up some pretty disgusting, smelly stuff that our Nuvo system couldn’t filter out. I contacted our plumber and he changed out the carbon system and that helped for a few days. He recommended to us to have Total Water LLC come out and test our water. He highly recommended their systems. Tony, the owner of Total Water, came out and tested our water and we found that the water was pretty bad. But we already knew that. The next week Tony and Paul came out and spent the whole day setting up the water softener system. Unfortunately, the man who built the house had some DIY plumbing to it, and it was plumbed incorrectly and we would need a plumber to come out and figure it out. I knew at this time Total Water was losing money on us as a two-hour job already turned into eight plus hours. But Tony did not complain and came back two days later with the plumber and worked with him for over four hours to get clean water flowing to the whole house. Clean water was my priority and I got that. But I still wondered about the downsides to soft water. After showering, I find that my skin does not feel slippery, but rather it feels hydrated. I had heard that it takes time to get used to the water in a reverse osmosis system, but my husband and I, found that we liked the water the first time we drank it. The first time I handwashed a load of dishes, I used about half the amount I used to and found that was still too much. We use less soap, detergents and shampoo. We are enjoying clean, soft water. The only regret we have is that we didn’t get this system set up when we first moved in. And as far as this particular company, Tony the owner, had to travel over a hundred miles each way to our house, several times to get it all set up. He treated us like he really cared about us and he went out of his way to make sure everything was set up the best way possible for us. Thanks so much to Tony and all the friendly staff at Total Water LLC.
• MH

  Morgan Hoffman

  Dec 27, 2018
  5.0
  Great customer service, very knowledgeable about the industry. They were able to answer every question that I had and were very reasonably priced. I would definitely recommend them to my friends and family!
• CR

  C Rutland

  Dec 26, 2018
  5.0
  If I could, I would rate Total water with 10 stars! They are the best at what they do! I was very happy with the water softener . It was exactly what we wanted and had absolutely no problems or issues whatsoever. On time and prompt and were very knowledgable and answered all my questions that I had. Also very clean and considerate of my home as well. I would use them in a heartbeat and recommend them to all my friends and family! You wont be disappointed! They are the most honest and hard working and trustworthy company and people I have dealt with in a long time. Promise .... they are the best!
• AJ

  Aubrey Johnson

  Aug 10, 2018
  5.0
  I was grateful to find Total Water. They are the only ones that work with the type of water softener/filter system that I have. Everyone else I called would just try to sell me a new system. After their initial visit the system is running great again. Paul also took the time to educate me on our filters and water softener which I really appreciated. Also, on his most recent visit to change out filters Paul went above and beyond. He mentioned that he used to work installing alarms. We had an old alarm system, installed and left here by the previous owner. We had previously set off said alarm and I'd been afraid to try and remove it from our wall. Off hand I asked Paul if he knew how to remove it with out setting off the alarm. Paul started to tell me how to remove it but then said it would be much easier for him to do it as he did it all the time. What a sweet man! He went above and beyond and helped me out with something that was definitely NOT in his current job description.
• RS

  Rebecca Sato

  Jun 23, 2017
  5.0
  I have used this company for multiple installations, residentially and commercially now. And they are AMAZING. Best pricing. Best customer service. They will get the job done quickly and professionally. Other places I have gotten quotes from seemed overpriced and unhelpful. I'm so glad I found these guys.

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