BlvdHome Flooring

Reviews

• WP

  W Paul Pulsipher

  Sep 7, 2023
  1.0
  I got a really creepy letter from them in the mail starting with “we see that you have moved”… and then offered me a $50 gift card towards a purchase. How did you know I moved? I have never heard of you in my whole life, I’ve never been to your store and never expressed any interest in your store whatsoever. How did you get my information in the first place and how did you know we recently moved? Either this is just a very poor marketing tactic or “Creepy Joe Biden” style data mining. Either way, sending me that was a sure fire way to persuade me NOT to ever do business with you. What other spying have you been doing on complete strangers?
• HR

  Hanna Rae

  Sep 6, 2019
  5.0
  I bought click vinyl for a project I am working on for a smokin' deal. I was honest in my desire to install the flooring myself and I received nothing but support and guidance on what and what not to do. This is the first time I have done a project like this and Kelton and Kali have been patient and helpful with all of my questions. 10/10 would recommend, and I look forward to working with them in the future! Sidenote: I set up a financial plan in the main building and the people there were also super nice and helpful. :)
• CM

  Chris Mackert

  Aug 17, 2019
  5.0
  Great service great peice!! Kelton was awesome!!
• MB

  Matthew Van Blaricom

  Apr 23, 2019
  3.0
  My wife and I ordered new carpet a few months ago and paid in full. We had the full intention of having the job done on the Tuesday during our spring break. Our interaction started amazingly as Kali was very warm and friendly. She helped us pick carpet and was very knowledgeable. We were called and basically told the installer could come one day early as they had double booked. Not having another option we agreed. That was Monday April 15. Today April 23rd the job is still not finished. There were some mistakes on calculations leading to ordering more carpet which was not express shipped here. Humans make mistakes and things happen. The carpet installed thus far looks amazing and we would like to see it finished. The installer was very professional and did an amazing job on the areas finished. My biggest frustration is having a scheduling department who does not really care to keep us informed. Multiple missed appointments where we were at home waiting for nothing. As I am writing my Son's room is supposed to have his carpet laid starting at 4pm and nearly two hours later there is still no installer. Instead there is a scheduler who seems curt and is very aware of my dissatisfaction informing my wife snarkily over the phone she is aware of the dissatisfaction. There is another mistake with our carpet and we do not know when to expect the carpet to arrive. We are exceedingly frustrated by the situation. As a customer I expect more communication and more professional behavior from the scheduling. Unfortunately we do not have an estimated date of when the job will be finished as we are waiting on a shipment of carpet and unsure if the scheduler will book the installer properly. ** Update: The carpet came through and the extra piece ordered was made into rugs for our home. We appreciate the quality of the product. I am giving it 3 stars as the installation and sales were 5 stars and the scheduling was 1 star.