Carpetland USA Flooring Center Pewaukee

Reviews

• WB

  Whitney Bunchkowski

  3 days ago
  1.0
  Carpetland installed the wrong color carpet throughout our home in early July. Their own claim identified it as “Wrong color.” After months of trying to get what we actually paid for (we are now in September) their final solution is that we either pay them $4,358.45 to keep a striped carpet we never chose and do not want, or let them remove the carpet and pad and leave us with bare subfloor. We paid $8,716.89 for Karastan Yorkshire Trace in Hazel, selected from Carpetland’s samples. What was installed did not match what we purchased. Early on, Carpetland offered us a discount to simply keep the incorrect carpet. We declined because we were not looking for cheaper flooring. We wanted the carpet we chose and paid for. Instead, correcting their mistake consumed most of our summer. We dealt with months of delays, shifting blame, changing timelines, poor follow-through, repeatedly chasing their team for updates, and ultimately, they were unsuccessful in providing the right carpet. The way we were treated made an already awful situation worse. We found the communication by Mike Nielsen (the Pewaukee store manager) repeatedly dismissive and patronizing. Our concerns felt minimized and it seemed burden was repeated shifted to the customer move the claim along. When we raised thoughtful concerns about putting our new padding through removal and installation, the response included rude commentary about us creating landfill waste. After months spent trying to correct their wrong-color installation, they advised us to “stay away from linear patterns” in the future, as though our design choice was the problem rather than the wrong product color. We still gave them months and multiple opportunities to fix it and when the replacement carpet rolls still did not match the Hazel samples, Carpetland ultimately agreed they could not fulfill the order with the chosen color. So after spending most of our summer cooperating with their attempts to correct the problem, we have ended up essentially back at the option we rejected in the beginning. We either pay thousands of dollars and keep striped carpet we never chose or rip up our home again and leave us worse off than when we started. Their solution to remove the carpet and pad now feels retaliatory and incredibly frustrating. From our perspective, it is difficult to understand what practical purpose that serves when we cannot imagine used carpet removed from our home being realistically reused or resold. After previously receiving commentary about landfill waste, the option also feels ironically wasteful. We just want to walk away with something that feels fair at this point. Yet, we feel we are still the ones being asked to pay for their mistakes, either with more than $4,300 for the wrong carpet or by letting them rip up the carpet and leave us with subfloor. Before spending thousands with Carpetland, read their BBB reviews and other negative customer experiences, especially those where problems arise. I wish we had done that first.
• AM

  Amanda Milne

  Sep 3, 2026
  5.0
  Jacalyn was very helpful, she was willing to work quickly as we were hoping to get a fast turn around time on our carpet. She was very knowledgable and had great communication!
• DD

  Denise Domach

  Aug 17, 2026
  5.0
  We recently had new carpeting installed in 5 rooms and a set of stairs in our home. The crew who installed the carpet did an amazing job. They were polite and very hard working. Additionally, they were very careful moving the furniture from room to room. I still can’t believe they finished in one day. I also want to thank Troy Wetzel, the sales associate we worked with. Troy was very helpful, patient and did not pressure me. We’re extremely happy with the carpet!
• CR

  Carol Rzentkowski

  Aug 13, 2026
  5.0
  We found our experience with Jackie to be excellent!! We had a very large project and are extremely happy with the result…. And our installing team did an amazing job. Above and beyond!
• JH

  John Harasha

  Aug 11, 2026
  5.0
  Jacalyn the Carpetland sales rep was very helpful. The installers did a great job and the cleanup was great. I would use Carpetland again.

Frequently Asked Questions About Carpetland USA Flooring Center Pewaukee