Mr. Holland's Home Services

Reviews

• ED

  Elliott Dozier

  1 day ago
  5.0
  Bradley from Mr. Holland’s Plumbing did an excellent job! We had a clogged toilet and plumbing issues, and he was able to quickly diagnose the problem and get everything working properly again. He was professional, knowledgeable, friendly, and took the time to explain what was causing the issue and what he was doing to fix it. Really appreciate the fast and quality service. I would definitely recommend Bradley and Mr. Holland’s Plumbing to anyone needing plumbing work!
• MA

  Mike Alwa

  2 days ago
  1.0
  charged $800 for an oil furnace tune up and spilled heating oil (diesel) in the furnace. it wasn't all cleaned up properly and I had desiel fumes circulating through the house for 3 days. I called after hrs to make sure nothing else dangerous was going on and they tried to charge a pricey after hours fee. a guy came later that night and spent 2 hrs in my basement just to tell me it was just from the spill which needed to be cleaned better which I did myself later with compressed air, soap and water. after the last techa visit I noticed the vintage Milwaukee furnace emblem had been pried off the unit and taken by one of the techs and the oil filter at the oil tank has a minor leak after it was changed by them. the initial techs also called after the tune up to ask if he left his jumper wire in the furnace which makes it run nonstop, I went and looked and he had, so I disconnected it. the techs were young and might be starting to learn their craft, accident happen, but all in all can't recommend the company.
• RD

  Reshunda Dobbs

  Aug 23, 2026
  5.0
  I had a great experience with Aaron from Mr. Holland’s Home Services! He was extremely knowledgeable, efficient, and quick with the service. He took the time to explain everything clearly, answered my questions, and was very generous with his time and expertise. Aaron provided excellent customer service from start to finish. I would definitely give him 5 stars and highly recommend him to anyone needing service from Mr. Holland’s. If you can request Aaron, I definitely recommend doing so!
• MM

  Michael Marhal

  Aug 12, 2026
  4.0
  Techs are fantastic. Scheduling department is the worst. But because of how good the technicians are I couldn’t give more than 4 stars. Throughout my time using Mr Hollands I’ve had 8 appointments and twice someone has come out. I saved 7 dollars on a furnace repair by signing up for there membership, and now that I got the ac/furnace tune up I will not be using this company again. If you have unlimited pto to burn because they may or may not show up, then by all means use them. When a tech does show they’re top notch. But again whatever scheduling company they outsource to is terrible and you never know if you actually have an appointment.
• AE

  Amanda Elizabeth

  Jul 29, 2026
  1.0
  Extremely disappointed with our experience with Mr. Holland’s, particularly the complete lack of communication and follow-through. We had both plumbing and electrical service scheduled with a 12–4 PM appointment window. We arranged our day around that four-hour window and waited, but no one ever showed up. We received no phone call, text, or notification that anyone was running late or that they would not be coming. We finally called dispatch ourselves. It took approximately 10–15 minutes for them to even locate us and our appointment in their system. We were then told someone would call us back shortly to let us know what was happening. No one called. Several hours later the next day, my husband called Mr. Holland’s AGAIN. Once again, he was told someone would call us back. Once again, no one called. It has again been hours with zero communication or care they are losing what could be loyal customers for years ahead. At this point, what is most frustrating isn’t even that the appointment was missed. Things happen. Technicians get delayed, jobs take longer than expected, and schedules change. What is unacceptable is repeatedly telling a customer that someone will contact them and then simply not doing it. A short phone call or text and a little basic respect for a customer’s time goes a long way. Instead, we blocked off four hours for an appointment that was completely no-showed, received zero proactive communication, had to contact the company ourselves twice, and were promised a callback twice that never came. We are in the middle of a move and specifically scheduled these services because we needed extensive work completed and were willing to pay to do it. This has all created completely unnecessary additional stress and wasted a significant amount of our time. We also own multiple properties and would have liked to have found a good company to partner with for all repairs moving forward - apparently Mr.Hollands couldn't care less to just lose business or treat customers with minimal respect. Good customer service isn’t about never having a scheduling problem. It’s about communicating with your customers and following through when you say you will. Unfortunately, Mr. Holland’s failed to do either.