Fox Valley Stone & Brick

Reviews

• KQ

  Kay Qualley

  6 days ago
  5.0
  The staff is friendly and helpful. I found the products I sought, and they were reasonably priced.
• AK

  Al Krueger

  Apr 6, 2026
  5.0
  I just had a service call from Arnold that was exceptional! I had tried to clean my own gas fire place any incorrectly placed the glass front. This caused heat to back-up and “fry” my fan. Arnold quickly diagnosed what was wrong and put a new fan, sensor, and switch. He then very thoroughly cleaned the entire fireplace inside and out including the logs, rocks, & ember material. Bottomline: Call the experts every couple years for routine maintenance AND CLEANING!! Thank You Arnold!
• AG

  arnold gomez

  Jan 2, 2026
  5.0
  We are so happy with our electric fireplace and stone panels we purchased through Fox valley stone and brick. Highly recommend working with them.
• JE

  Jason Emerick

  May 19, 2023
  1.0
  When you buy brick they put the return policy right on the slip, it says "No returns on stone veneer, natural stone or special orders" but that is a lie. They don't take returns on loose brick either. They don't say they don't but they refuse to take it back. When you have a return policy you should honor it.
• TH

  Travis Hellmer

  Sep 10, 2022
  3.0
  Their in-home service is 5-star, as the gentleman who serviced our fireplace two years ago was really nice and had great feedback about ongoing care for the fireplace. Unfortunately, the rating is dragged down by their office support, which is frustrating. Called 8/12 to inquire with someone about getting an estimate on a gas fireplace chimney repair; said our system was too old for them to have records anymore (they installed in 2006). Unfortunately, I didn't get the person's name but he said he'd have to talk to someone else and call me back. Never did. Skip ahead to 8/26 when I submitted the same inquiry via their website. Actually got a response from a gal just over an hour later indicating our fireplace was too old to get parts and they'd need to re-vent the ENTIRE fireplace (from roof to fireplace inside the home!!!) While she DID nicely confirm my damages (I sent a photo of the issue I was inquiring about repair on) were just aesthetic, I was shocked that any further work on the chimney would require so much work. I responded back to her just confirming the re-vent statements, to which she replied that any chimney work for our fireplace would require a re-vent. Simply looking to know *why*...like...in some form of detail, I reasonably asked if the piping was unique or something that required a re-vent. No response after that or since. Although it turns out she was telling the truth about any work on our fireplace chimney piping requiring full replacement, I had to get the actual, reasonable explanation from Darboy Stone & Brick instead, who actually called me on the phone explaining why piping is unique by fireplace, manufacturer, etc. They also offered some additional suggestions for future issues if the arise. -1 star for not following up with me the first time -1 star for ghosting me once I asked "why" Will still consider them in the future as a secondary or tertiary bid on service or sales, and maybe have better luck then. 2022-09-13 Edit response for FVSB's reply: Thanks for the reply, truly. I'm sorry it wasn't a process that went as smoothly as I hoped. For what it's worth, the last email I sent that I didn't get a response to was sent from me on Friday, August 26, 2022 11:04 AM: -------------------------------------------------------------- Subject: RE: Request for quote - HELLMER - Chimney top plate Wow! Is there something that makes all those segments of pipe unique solely to the type of cap that protrudes from the roof? Seems like a lot to do in such a situation. Thanks, Travis -------------------------------------------------------------- Possible that I for some reason didn't receive a response to that. Last email I got was from 11:01 AM that day when "S" responded confirming I had to replace all the venting; which is what I my reply above was for after that. Again, thanks for follow up tho.

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