Fox Valley Stone & Brick

Reviews

• KQ

  Kay Qualley

  May 14, 2026
  5.0
  The staff is friendly and helpful. I found the products I sought, and they were reasonably priced.
• TH

  Travis Hellmer

  Sep 10, 2022
  3.0
  Their in-home service is 5-star, as the gentleman who serviced our fireplace two years ago was really nice and had great feedback about ongoing care for the fireplace. Unfortunately, the rating is dragged down by their office support, which is frustrating. Called 8/12 to inquire with someone about getting an estimate on a gas fireplace chimney repair; said our system was too old for them to have records anymore (they installed in 2006). Unfortunately, I didn't get the person's name but he said he'd have to talk to someone else and call me back. Never did. Skip ahead to 8/26 when I submitted the same inquiry via their website. Actually got a response from a gal just over an hour later indicating our fireplace was too old to get parts and they'd need to re-vent the ENTIRE fireplace (from roof to fireplace inside the home!!!) While she DID nicely confirm my damages (I sent a photo of the issue I was inquiring about repair on) were just aesthetic, I was shocked that any further work on the chimney would require so much work. I responded back to her just confirming the re-vent statements, to which she replied that any chimney work for our fireplace would require a re-vent. Simply looking to know *why*...like...in some form of detail, I reasonably asked if the piping was unique or something that required a re-vent. No response after that or since. Although it turns out she was telling the truth about any work on our fireplace chimney piping requiring full replacement, I had to get the actual, reasonable explanation from Darboy Stone & Brick instead, who actually called me on the phone explaining why piping is unique by fireplace, manufacturer, etc. They also offered some additional suggestions for future issues if the arise. -1 star for not following up with me the first time -1 star for ghosting me once I asked "why" Will still consider them in the future as a secondary or tertiary bid on service or sales, and maybe have better luck then. 2022-09-13 Edit response for FVSB's reply: Thanks for the reply, truly. I'm sorry it wasn't a process that went as smoothly as I hoped. For what it's worth, the last email I sent that I didn't get a response to was sent from me on Friday, August 26, 2022 11:04 AM: -------------------------------------------------------------- Subject: RE: Request for quote - HELLMER - Chimney top plate Wow! Is there something that makes all those segments of pipe unique solely to the type of cap that protrudes from the roof? Seems like a lot to do in such a situation. Thanks, Travis -------------------------------------------------------------- Possible that I for some reason didn't receive a response to that. Last email I got was from 11:01 AM that day when "S" responded confirming I had to replace all the venting; which is what I my reply above was for after that. Again, thanks for follow up tho.
• SH

  Scott Hansen

  Jun 4, 2022
  5.0
  Excellent service, great prices!
• NK

  Nathan Krohn

  Feb 8, 2017
  1.0
  whoever picked up the phone says he's going to call me back to let me know if something was in stock. I've waited around for 3 hours for that phone call and when I follow up he tells me "No, I said I wouldn't call you if I didn't have them" why would you ask me for my cell phone number to call me back on if you weren't going to call me to let me know? I clearly need the stone so instead of asking if I wanted them ordered you hung up and left me short.

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