Mr. Holland's Home Services

Reviews

• MW

  Margaret Warner

  4 days ago
  1.0
  DO NOT USE THIS COMPANY.. They came out because we were having a toilet issue. The "fix" was to install a new toilet, yet the issue persists. I called them today, 8/26/26 at 8:39 am to speak to someone regarding the situation. 12 hours later, still no call. Absolutely disgusting - they purposefully took advantage of an elderly disabled woman. It is now my mission to let EVERYONE know about this terrible company. FAFO!
• CL

  Corey Lumley

  Aug 22, 2026
  5.0
  We hired Mr Holland’s Home Services to diagnose and fix a sewer backup issue which ended up being due to a root intrusion in the main sewer line. The technician, Josh was courteous and did a great job of explaining his process and the issues he diagnosed. Josh showed up in the expected time window and spent about 1.5 hours here in total. For $99 they cleared the obstruction to the point of normal use water use. Due to the amount of roots in the drain they recommended further drain clearing to cut out the roots to prevent future drainage problems, for an additional fee. After the technician left, he emailed me a receipt as well as a video file of the root buildup in the drain pipe that he took with an inspection camera. Both the technician and the owner who I spoke with on the phone were professional and the service Mr Hollands provided was a good value. There is a place to attach photos on the review, but for your sake, I will not.
• EK

  Eric Knipfer

  Aug 22, 2026
  1.0
  These guys stole money from us and I wish I could give them zero stars. We had an appointment with a 8am-noon window for arrival to help with a gas dryer hookup. My wife and I both adjusted our work and childcare schedules to accommodate this time frame so one of us could be home. We never received a call and the technician finally showed up two and half hours later at 2:30pm! We were still charged the service call fee and after the technician simply removed a part that wasn't needed on our dryer we were charged $450! I reached out to the company the next day via their website and email expressing my displeasure and still haven't heard back. Poor business, ZERO communication and a total ripoff! Find a different company!
• ZM

  Zac McLees

  Aug 6, 2026
  1.0
  Install of our AC unit a year ago went okay. They placed it further from the house than I expected without talking to us (chalked this up to poor communication from both ends), and the cleanup/finish wasn’t quite professional. I called to ask them to fix poor caulk job and cleanup which they did. Then the included year maintenance package circled around and when I scheduled, they called last minute to reschedule. When I couldn’t accommodate, they asked if we could “just let the tech into the house while we were out”. I said no, so they rescheduled for a month later, only to no-call no-show the day of. It was after hours so I filled out the contact form on their website. Immediately got a text from an AI bot that “apologized” for my inconvenience and tried to reschedule another month out. I told the bot I would take my business elsewhere and to let the company know a human touch is still preferred. Stick with the small mom & pop shops in the area. Customer service and good workmanship isn’t dead, just harder to find.
• AE

  Amanda Elizabeth

  Jul 30, 2026
  1.0
  Extremely disappointed with our experience with Mr. Holland’s, particularly the complete lack of communication and follow-through. We had both plumbing and electrical service scheduled with a 12–4 PM appointment window. We arranged our day around that four-hour window and waited, but no one ever showed up. We received no phone call, text, or notification that anyone was running late or that they would not be coming. We finally called dispatch ourselves. It took approximately 10–15 minutes for them to even locate us and our appointment in their system. We were then told someone would call us back shortly to let us know what was happening. No one called. Later the next day, my husband called Mr. Holland’s AGAIN. Once again, he was told someone would call us back. Once again, no one called. It has again been hours with zero communication or care they are losing what could be loyal customers for years ahead. At this point, what is most frustrating isn’t even that the appointment was missed. Things happen. Technicians get delayed, jobs take longer than expected, and schedules change. What is unacceptable is repeatedly telling a customer that someone will contact them and then simply not doing it. A short phone call or text and a little basic respect for a customer’s time goes a long way. Instead, we blocked off four hours for an appointment that was completely no-showed, received zero proactive communication, had to contact the company ourselves twice, and were promised a callback twice that never came. We are in the middle of a move and specifically scheduled these services because we needed extensive work completed and were willing to pay to do it. This has all created completely unnecessary additional stress and wasted a significant amount of our time. We also own multiple properties and would have liked to have found a good company to partner with for all repairs moving forward - apparently Mr.Hollands could care less to lose business or even treat customers with minimal respect. Good customer service isn’t about never having a scheduling problem. It’s about communicating with your customers and following through when you say you will. Unfortunately, Mr. Holland’s failed to do either.