Kettle Moraine Heating & Air Conditioning, LLC

Reviews

• DS

  Daniel Schaefer

  5 days ago
  5.0
  Riker, Faith, Miguel, and Joshua did an excellent job installing our new furnace and AC unit. The craftsmanship with their individual trade was incredible. The line set, electrical, gas line, exhaust, and ductwork was neat, clean and orderly. When they finished they left the space in excellent condition. I’m appreciative of their hard work, friendliness, and for treating our home like their own.
• SR

  Sam Reuter

  5 days ago
  5.0
  The service we received from Kettle Moraine Heating and AC was TOP NOTCH! We have a 60 year old AC unit that konked out on us, and the first company I called said they wouldn't even attempt to fix it. Kettle Moraine said they would looked at it, but they couldn't guarantee any parts. Dylan came out and looked it over, found the problem, but unfortunately it would cost thousands to fix. He was extremely professional, wore shoe coverings in the house, showed us pictures of what the problem was. He explained in detail where the issues were, but in terms that we could understand. I really appreciate that he even attempted to fix our unit rather than just telling us right off the bat that we would have to replace. In the end, we are going to have an estimate done to see how much a new system is going to run us, but I'm still extremely thankful for Dylan and all the staff that helped us with our AC unit.
• SS

  S

  Jul 16, 2026
  5.0
  They were wonderful from the start. Called on a Monday they came out the next day. And installed the new furnace/air conditioner that Friday. Why because they knew how hot it was going to get on the weekend. Very professional, great customer service and we’re so nice. I highly recommend them for all your needs with HVAC, Plumbing and Electrical.
• BM

  Betty Maatey

  Jul 16, 2026
  1.0
  DON'T CALL KETYLE MORAINE! I had NO problems with my AC. Had Kettle Moraine here just to check it as the temperature was expected to reach 100°. $178.00 Wasted!! Bryan checked everything but did not connect the wires to the capacitor correctly and it melted the rubber cover on the wire. KETTLE MORAINE DOES NOT STAND BEHIND THEIR WORK! No cool air after that. Emergency charges and $655.00 to repair it. After 4 days of phone tag with Bryan's manager I called before 8am to get him before he started any project. He refused to even consider Bryan doing a faulty job, refused to refund my money, was blaming me as a home owner, blaming the age of my AC. Leave well enough alone! I regret ever calling Kettle moraine who my neighbor had. There are many others you can call first!! 😡😡😡 I'll send you a picture of the untouched capacitor with the wires not attached to it and melted(green) at the end . You are very good at lying Dustin to keep your job! You send a guy who worked on AC for over 5 years so why didn't he connect the wire to the capacitor?? You think I'm going to call you out again when you are incapable ti doing a good job to start with?? You only wanted to sell a new-$8000.00 AC to me! Your Kimberlina in the office told me when making an initial appointment that I must get a new AC. That's out of line for her! You are a disgrace to the heating and ac companies who do work in good faith!! Bryan said my capacitor was a little low. He did not recommend a new and stated, "our experience in replacing a new capacitor was that it had too much power and blew out the AC". So I DO NOT RECOMMEND A NEW CAPACITOR! Dustin, I told you on the phone that's what he told me so why are you lying??? PEOPLE, DO NOT CALL KETTLE MORAINE! CALL ANYONE ELSE!! YOU'LL WASTE YOUR HARD EARNED MONEY ON KETTLE MORAINE!! Oh, I can say it too even though you're such a liar!-- I wish you all the best! I will tell everyone I know not to ever call Kettle Moraine!
• SB

  Steve Bret

  Jul 13, 2026
  5.0
  Techs Paul and Mark, both dug into an ongoing hvac issue that I had which was not able to be diagnosed by other companies I tried. They questioned and brainstormed ultimately finding an answer and backed it up with documentation from the furnace manufacturer. Also very good communication from the office concerning their arrival time. Texted photos of the techs to me before their arrival.