Pointon Heating & Air Conditioning Inc

Reviews

• MH

  Matt Henslin

  Apr 20, 2026
  5.0
  When our usual HVAC company decided they didn't want to pick up the phone today, I called Pointon. They answered and solved my problem within an hour. I highly recommend this business because of their eagerness to help out and take care of new customers. Well done
• WF

  Wood Family

  Feb 28, 2026
  5.0
  I'm a Facilities Manager with 15 years experience working alongside numerous commercial and residential HVAC contractors in the Madison area, from bid to project completion. I contacted Pointon for a project at my own home and my experience with them was top-notch, possibly the best I've had with an HVAC contractor. J.T. wrote a prompt and fair estimate and his technicians carried out the job with skill and precision. It was not an easy job I asked the technicians to do, but they really did fantastic work, no cutting corners. Highly recommend.
• JW

  Joey Van Wie

  Feb 27, 2021
  5.0
  Coming here was a great experience! Walking in I was greeted by Kim; who works at the front desk. She went above and beyond with customer service and she was a pleasure to work with. Steve was my go to person on two different occasions. Two furnaces of mine went out a week apart from each other. He was very knowledgeable and took great care of getting the two fan motors I needed. I can't say this enough- steve is on the ball and a great guy to work with! 5 stars all the way!
• LP

  Lisa Perez

  May 29, 2019
  5.0
  Highly recommended! We had an issue in which our heating and central AC went out at the same time. When we called, there were quite a few other customers ahead of us following a three-day weekend, but they still managed to get Mike, their technician, out to us by lunchtime. He diagnosed the primary issue (a fuse within the system) within two minutes. He didn't stop there because he wanted to identify why it would blow. Going outside, he found that mice had gotten into our AC and had chewed through wiring. Again, he didn't just fix the issue. He was proactive in sealing some holes that had been an easy entry point and lengthening the replacement wires, so they were more difficult to access. He seemed very knowledgeable about our systems. He verified that everything worked well before he left. The entire visit took 15 min because he worked quickly and efficiently. We will definitely call this company again, if needed.

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