Pacific Heating & Cooling

Reviews

• CB

  Corey Bailey

  4 days ago
  5.0
  Absolutely friendly, courteous, respectful, and knowledgeable technician came to my home today. “Josh A” came into my house, did maintenance on my system in about an hour. Explained in detail what he did, why he did it, and all corrections that were needed. Pacific Heating comes highly recommended
• DW

  David Warnick

  Jun 30, 2026
  5.0
  Your guys showed up on time, did what they had to do for annual heating service, renewed the service contract , petted the dog and were gone. What more could i expect. They did what they were here to do in a timely manner. That,, I believe, was our agreement.
• LP

  Lea Parsons

  Jun 19, 2026
  5.0
  We are so happy with the service provided by Pacific Heating and Cooling! Our tech was very informative and kept us updated along the way while installing our AC unit. He corrected multiple issues with our furnace that were made by previous owners and even went the extra mile to clean it out when he was under no obligation to do so. A couple of issues came up during the installation but they did not charge us for anything extra because of their “No Surprises” guarantee so we still paid the same amount we were originally quoted. We had a great experience with this team and will be continuously going through them for any future needs.
• MN

  Mark Nevatt

  Jun 18, 2026
  4.0
  The maintenance service from Pacific Heating and Cooling was solid—professional, thorough, and exactly what I expect from a routine visit. However, the sales pitch at the end caught me off guard. I was told I’d save 15% if I joined their club on the spot, but the pressure to commit immediately didn’t sit well with me. I declined at the time, discussed it later with my wife, and ultimately decided to join the club anyway. While we’re satisfied with the quality of the service itself, the high‑pressure sales approach was not something we appreciated.
• ZS

  Zachary Schaefer

  May 31, 2026
  1.0
  We believed the commercials and the sales pitch. We paid big company money for a basic unit because it was a big company and the mini split was Mitsubishi, which I’ve heard of. It came with a 12 year parts and 1 year labor warranty, very impressive. I am brand loyal and have a whole text log of having them out for tune up services. Naturally I called them when the air conditioning was no longer blowing cold. Technician came out, we paid diagnosis to receive an estimate of $1500 for leak detection, $2200 to service the refrigerant, plus the cost of repairs to whatever’s leaking. I own and run a service business. I understand a blow off bid when I see one. We said no thank you. Their big company customer service called to ask how my service call went. I stated we were going to get a second opinion because their price was not only too high, but 600% higher than market rate. They offered to send out a second technician to see if there was something the first technician missed. Steve shows up and hits us with a handwritten, off the books estimate with some ambiguous repair offers. Equally offensive pricing. Then he acted condescending when my wife said no thanks. I had another company out, and found that Pacific charged us big company money for temporary, shark bite style fittings, all were leaking. Pressure lines that were too short to fix it with more temporary fittings. So not only did they fool us when they installed the unit originally, but 2 technicians and their customer service line lied to my face about the true cost to repair. The next company we hired installed new pressure lines, and installed them with best practices flare finttings so they last the whole warranty period and don’t leak refrigerant in to the atmosphere. Long story short, Pacific Heating and Cooling does not value their customers, we are just $ to them. They justify their fees by stating their technicians are licensed and use top of the line equipment. That’s a lie. Their technicians in fact use temporary fittings that leak, and they don’t care about the environment because they intentionally install their units with inferior materials that allow caustic refrigerant in the atmosphere just to get a service call. This company had at least 5 chances to stop the BS and just do the right thing. Their original technician saw the previously crap install and hit me with a 4300 bid. To fix a leak on pressure lines that ran about 6 feet and held 3.7lbs of refrigerant. The next condescending tech saw the previously trash install and hit us with a 3300 bid, worded ambiguously. The next company replaced our lines, used proper flare fittings and serviced the refrigerant for $600. Market rate in Tacoma for R410a refrigerant installed is $50 per pound. Don’t get ripped off by Pacific. Do your research. I will never be loyal to a big company with fancy trucks again.

Frequently Asked Questions About Pacific Heating & Cooling