Evergreen Home Heating and Energy

Reviews

• AB

  Austin Bartlett

  2 days ago
  5.0
  Tim is the Lana Del Ray of Heating and Cooling. Highly recommend
• HC

  Hillary Carstens

  3 days ago
  5.0
  Tim from Evergreen provided exceptional service and truly went above and beyond. He took the time to thoroughly explain what was wrong with our HVAC system, answered all of our questions, and made sure we understood our options. What impressed us most was his dedication—he came back the very next morning with the part we needed, even though it was July 3rd and his day off. That level of customer service is rare these days. We are incredibly grateful for his professionalism, knowledge, and commitment to taking care of his customers. Highly recommend Tim and Evergreen!
• GP

  Gene Peterson

  Jul 2, 2026
  1.0
  $3,600 thermostat replacement? Service Manager Brandon not returning calls. Evergreen installed our furnace and air conditioner about 5 years ago. Our air conditioner stopped working so I called Evergreen for service. I explained that the furnace was working fine but when air conditioning was turned on, the internal fan ran but the outdoor unit failed to engage and no cool air came out. I also told them that I suspected the thermostat was malfunctioning because it kept cutting out and booting back up. The woman that took the call said that she would make a note to be sure there was a thermostat on the truck when the service technician came out. When the technician arrived I explained I thought the issue was the thermostat but there could be a wiring issue because when the new thermostat wires were installed 5 years ago they had left a opening in the ceiling to the attic. We had gotten a mouse infestation and the mice had gotten into the same wall that the thermostat was placed. The technician then started testing lines to the thermostat and somehow managed to short out a line and cause the main circuit board to “blow”. After further testing he also found that the Fan motor had blown out as well. After about 4 hours of work he explained that parts would need to be ordered and we would be without the furnace and air conditioning until they could come back to repair it. He explained Evergreen would pay the cost of the circuit board (invoice isn’t clear if that was done and I argued they should also pay for the fan which was working prior to their service call ). I was charged $617 for labor and given an estimate of approx. $2,100 for the complete job (promised estimate was never e-mailed to me). When the technician returned to complete the repairs I asked about the thermostat again. Technician said there was one in the truck if needed. The new circuit board and motor were installed but the unit still did not work. The technician told me that the transformer and “contractor” were also damaged and needed to be replaced. After about 7 hours of work all of those tasks were completed. The technician then tested the unit and it was acting EXACTLY LIKE what it was when I called it in the first time: The furnace worked but air conditioning didn’t (internal fan still ran but outdoor unit failed to engage, thermostat kept rebooting). The technician then replaced the thermostat and finally everything worked perfectly (if he would have done this originally I think we would have been done. I was then told the additional cost would be $3,029 (plus $617 already paid). I confronted the technician and said it seemed to me that I had just paid $3600 to get my thermostat replaced….that the other damages were done during testing He said no, there was a short that had caused the other damage. I wanted an itemized receipt and he said it would be emailed to me right away (a week later I had to call in order to get a copy that contained no itemized prices). I can’t prove it but I am convinced that the only thing that was wrong with my unit was a bad thermostat The damage to the circuit board, motor, contractor and transformer were the result of the technician causing a short when testing. The technician was very polite but didn’t instill a lot of confidence calling back to the office many times to consult and spending around 12 hours to fix this issue seemed excessive. I believe I just spend $3,645.69 to replace my thermostat. After an email and several calls I finally talked to the Service Manager Brandon. He said he would review and get back to me. After another call he agreed to discuss it with the technician and call me back soon. I have heard nothing despite leaving messages on Brandon’s line.
• GM

  Gary Massoth

  Jun 11, 2026
  5.0
  Your technician Tim was exemplary. He arrived on time and checked our 4-unit HVAC system inside and out. He confirmed through detailed checkpoints all was working properly. He provided an extensive tutorial regarding system operation, something missing since installation over 3 years ago. We are very pleased with our service call.
• MW

  Mark Wyatt

  Jun 4, 2026
  5.0
  Cody was great. Very knowledgeable and thoroughly described all of my options for repair or replacement of our mini split. He followed up quickly with detailed quotes.

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