The Plumbing Joint Inc.

Reviews

• JL

  Joshua Laverne

  5 days ago
  5.0
  Same day service after I called this morning to have tub drain cleared. Friendly customer service and technician, great service, and great price. Will definitely be my new go to plumbing company.
• SK

  Stepan Kirilchuk

  May 13, 2026
  5.0
  Had our septic pumped, they did a great job. Would highly recommend to anyone. Professional service, punctual and reliable.
• BS

  Bertha Sanders

  May 7, 2026
  5.0
  The service provided by the technician were excellent. They were both professional, friendly and kind. Thank you.
• TH

  Tammy Humphrey

  May 1, 2026
  1.0
  As a 40 year long homeowner who has done plenty of my own repairs, I have finally gotten to the point of enjoying paying for Quality services and leaving it to the experts. The motto for this place should be..."if we can't fix it, you still get to pay". This company was called to fix a leaky kitchen faucet. The plumber could not remove the set screw so no service was completed. But, I got to pay $219.90 for their expertise (at least that the way the plumber characterized his service). The plumber actually said “ Well, I’m not charging you for the tool I broke”. Like, somehow that was a bonus for me. Then, when I called the office, I spoke with the manager "Kirsten" twice and she promised a call back each time we spoke and she would call with a possible resolution. Guess what, no call back. Then, I contacted my credit card company to dispute the charge for no service as expected and "Tanya" (who I have never spoken to) responded with two untruths. One was the amount of time the plumber was here and that they had offered a discount and the other untruth was that they were not aware of my dissatisfaction. Not true, they should look at their phone records and they will see the calls from me. To add to the disappointment, the plumber left his dirty yellow rag riddled with metal chips in my sink and left the sink filthy. So, do yourself a favor and look elsewhere for a plumber that DOES have enough expertise to remove a stuck set screw and a company that instills and promotes integrity not only in its employees but leadership and management as well.
• DP

  Deb Person

  Apr 26, 2026
  1.0
  Thank you for the opportunity to share comments about my experience.   I read several pages of reviews prior to calling The Joint Plumbing.  After reading so many positive reviews, I decided to contact your company.  Cason was the plumber who came to my house to perform a drain clean out, on April 21, 2026.  His customer service skills were outstanding. Thank you Cason! I’d had the drain cleaned out several years ago, and anticipated that it would take roughly the same amount of time, 1 hr.  Cason shared that it had taken an hour to clean a drain when there were 2 plumbers, so I offered to help. Unfortunately, the equipment used to perform the clean out, failed 3 times.  After each fail, the equipment had to be reassembled prior to using it.  The first time the equipment failed, the snake was being lowered into the drain and it seemed to hit something. The cable became dislodged from the casing and ended up wrapped around the top part of the equipment, and in a tangled heap on the ground, with a kink in it.  After stopping the machine, taking the time to determine how to untangle the cable, untangle it, use a tool to unkink it, the cable was threaded back into the casing.  I assisted, each time, by holding the equipment steady while the cable was being threaded back into the casing. This occurred 2 more times, but not to the same extent. The first time took the longest to reassemble. I was still being billed each time the cable failed and had to be reassembled.  After the third attempt, I asked for an approximate dollar amount.  About one foot of roots had been extracted, along with a baby wipe.  I was becoming discouraged and disappointed with the progress that had been made, due to the equipment failure, but decided to try one more time, for a total of 4 attempts. In the end, I was billed for 2.5 hours.  I asked if there was a senior discount, which I received.  I was charged $1,361.06 and my drain is still clogged?   After making the payment, I asked about my receipt and was told it would be emailed to me, which I received after they had cleaned up and left. Why is there a charge for the cable fee?  The cable that became dislodged and was reassembled was never replaced with a new one during the entire appointment.  Please help me understand why I’m being charged for a cable that wasn’t replaced, and why I’m being charged for the downtime it took, each time the equipment failed and had to be reassembled? Thank you, What happened? ++++++++++++++++++++++++++++++++++++++++++++++++++++ TODAY IS MAY 4, 2026 HELLO PLUMBING JOINT, I’m still looking forward to hearing your response to the questions I had in the above April 27, 2026, review. Please help me understand why I’m being charged for a cable that wasn’t replaced, and why I’m being charged for the downtime it took, each time the equipment failed and had to be reassembled. Thank you, What happened?

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