Bates Roofing

Reviews

• TA

  TARRA ALLEN

  Aug 21, 2026
  5.0
  If I could give Bates Roofing more than 5 stars, I would! I cannot say enough wonderful things about my experience with Bates Roofing from beginning to end. Replacing a roof is a BIG investment, and I had a LOT of questions along the way—and when I say a lot, I mean I absolutely pummeled Brad with questions! Brad was incredible. He was patient, knowledgeable, thorough, and never once made me feel like I was asking too much. He took the time to explain everything so I felt completely comfortable and confident with my decision. Sarah was equally wonderful! She made the scheduling and payment process incredibly easy and kept everything running smoothly behind the scenes. Then the crew.... Jose and his crew were fantastic. They worked incredibly hard, stayed on task, were respectful of our home and property, and did an AMAZING job. I was so impressed by their professionalism, attention to detail, and how efficiently they worked. Aiden, the Assistant Project Manager, and the other Project Manager (whose name I unfortunately cannot remember—I'm so sorry!) were also wonderful. They were upfront about everything, kept me informed throughout the project, and the communication every step of the way was excellent. I never felt like I was left wondering what was happening or what came next. And what really impressed me was that the service didn't stop when the roof was finished. Joe, the Senior Project Manager, came out afterward and personally performed the final inspection to make sure everything had been completed correctly and met their standards. That extra level of accountability says so much about this company. I had a lot of companies come out and give me quotes and Bates left me feeling extremely confident in the decision that I made. From my very first conversation to the final inspection, I felt like Bates Roofing genuinely cared about doing the job RIGHT—not just getting the job done. I did my homework before choosing a roofing company, asked approximately 5,000 questions lol, and I can confidently say I am SO happy I chose Bates Roofing. I will gladly recommend them to anyone looking for a new roof! Professional. Honest. Responsive. Respectful. Thorough. Excellent communication and excellent workmanship. I cannot recommend Bates Roofing enough. If you're looking for a roofing company, give them a call—you'll be in great hands!
• PP

  Pete / Pete's Pit

  Aug 19, 2026
  5.0
  Bates roofing did excellent job installing my roof, they where always in contact with me through the whole process, the work was excellent and the customer service is outstanding.I highly recommend them for any type of roof replacement or repair.
• MP

  Megan Prebil

  Jul 26, 2026
  5.0
  Bates Roofing is a trustworthy, fast, and friendly comany. They have competitive rates and won't take advantage of you. I will be using Bates for all my roofing needs. I highly recommend Bates!
• TM

  Traecy McCollum

  Jul 22, 2026
  5.0
  Bates did great work for us! The crew worked hard, did a great job, communicated regularly, and cleaned up--can't even tell they were here!
• TR

  T Randall

  Jul 3, 2026
  4.0
  June 2026 Bid Process = A+, Price = A, Communications = A-, Schedule adherence = A+, Work site set up = A, Work site clean up = A Workmanship/detail = B, Problem solving, Quality assurance = B+, incidentals = A, Conclusion *** Bid - Bates examined, sketched and after about 20 minutes provided a complete bid with 3 option levels. *** Price - Bates was equal to other bids. *** Communications - Bates, email, text was Excellent & timely. Only issue might be crew, only crew lead spoke fluent English. *** Scheduling - provided tentative date 3 weeks out, confirmed with 1 week & kept that date. *** Work Site set up - Crew arrived at 8 am, placed tarps at all areas that might be affected by debris & placed plywood sheets against & over areas that might be impacted. *** Work Site Clean up - removed debris in all areas. No issues. *** Workmanship/detail - I'm sure they worked hard, but their attention to detail could be better. 4 areas of concern. 1)accurate nailing of new plywood, 2)proper anchoring of electrical mast, 3)caution during debris removal on roof, 4)level placement of shingles in one vertical area. Description of the work issues: Replaced over 30 sheets of plywood. Used stapler to tack plywood, then nails. Many staples missed rafters & were visible under eaves. Many more visible in the attic which I did crawl through to check. Some nails missed. visible in the attic. While removing the old roof, they used blower to clear/clean the decking. Ended up blowing debris in the range hood exhaust vent, causing debris to get into over-the-range microwave. Front of the house is a vertical patch of roof, that was shingled crooked/slanted. Neighbor, wife, myself all agreed. The crew lead did not think it was. We physically measured & the span was clearly off. He made an adjustment & we accepted it. The electrical mast has two anchor lines to support if against the wire drop pull. Those are removed during re-roofing. They reconnected, saying it was now anchored properly into the rafters. But it wasn't at all. I was lucky enough to cut a hole into our garage ceiling sheetrock and clearly saw they missed the rafters completely. *** Problem solving, trouble-shooting, Quality assurance - After job was done & crew gone, I walked the perimeter, went in the attic and noticed some issues and my wife started the microwave fan. I emailed Bates & they were quick to send their PM out & I was able to point out things. He was able to explain some things to my satisfaction & scheduled the crew to come out & address everything. I called the inspector & he agreed to approve. *** Incidentals - I arranged to have some of the old cement roof salvaged with a company in Auburn. Bates was agreeable to cooperate & worked to have a bunch of the old shingles sent down a chute to be collected. When they returned to address the work issues, they left me with some bundles of shingles so I could re-roof my small back shed. The even offered to roof it. But I declined. (Project for my son & I) They also gave us a gift card for dinner at a nice local restaurant for the trouble. Things I did not think of up front but wish I did. Replaced 30+ sheets of plywood. I would have liked to have kept a good many pieces that they discarded. Also some of the new plywood that they cut & then discarded the remnants, I would also have kept. I did on the 3rd day, ask to keep the newest remnants & I dug some out from the trailer dump bed. But I didn't think of it in the prior days. They also kept & piled the old lead vent pipe flashing. It was quite a pile & made sense when they said they'd take it to the recycle center and maybe get $60 for it. Wish I'd have thought of that, I would have made my son do it for the experience and sense of value & gas money for him to earn. Conclusion - I like Bates. The process, overall communication was very good. They identified & corrected unknown roof issues due to rot & prior installation shortcomings. Thus all the new plywood & some facia board. Room to improve attention to details. New roof looks good.

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