Andy's 5 Star Flooring

Reviews

• DH

  Deb Howell

  May 7, 2026
  3.0
  We went to Andy's 5 Star Flooring in Bothell due to a recommendation from a friend after a failed attempt for a quote with one of the big box stores. Our job was replacing flooring on the top floor of a split level that included removing tile in the entry and kitchen. We knew our flooring under the carpet was subpar from the carpet install 24 years prior and we expressed this to the salesman from Andy's several times. He assured us they could fix it. The measure, product choices and quote all went smoothly and we had an install date set for 1 month out in October. We started moving furniture downstairs in preparation. The day before the product delivery the sales rep from Andy’s told us that it had not arrived. We went on to get 2 more scheduled install dates that were cancelled last minute to finally settle on the last week in December. The Sales Rep from Andy’s apologized and added free furniture move due to the delays so we left our 4 pieces of leather furniture upstairs. The initial install attempts had been scheduled for a 4 day install but the final one was only for 3 and during a holiday week. On day of install, crew didn't show up until after 10am and left about 5pm. The install crew was short one person and had forgotten the tool to remove tile which was delivered several hours later. Removing the tile created tons of dust. None of our furniture, countertops or appliances were covered. The installer complained constantly about our floor level and that he didn't have enough time to do a good job although the crew were very seldom here for a full 8 hours. The 3rd day they left at 4pm as it was New Year's Eve. They had to come back New Year's Day to complete the install. Bottom line we are happy with the final product result but not the process with Andy's. We don't know if the problem of material delivery was in fact the product company or Andy's incompetence. We will place the problems with install on Andy's as they did not give the installers adequate time to do a good job,especially during a holiday week. We were left with a HUGE mess to clean up with tile dust thick on our furniture, walls, appliances, kitchen, etc. No acknowledgement of the inconvience this caused us during the holidays was forthcoming from Andy's as the free furniture moving for offered was not performed. We also had to have the installer come back later to clean up glue that was smeared on the new flooring. Although the Andy’s rep was communicative and easy to reach, I would not recommend Andy's.
• CW

  Curtis Ward

  Apr 28, 2026
  5.0
  Very timely, great quality, installation was very professional.
• RT

  Rachel Tarr

  Apr 6, 2026
  5.0
  They were very easy to work with and did a great job matching the carpet with what we already had and I would definitely recommend them!
• SM

  Suzy Maloney

  Mar 30, 2026
  4.0
  We're very happy with our Carpet that we chose and felt the cost was competitive and reasonable. We had some questions regarding installation and felt like we could've received more information prior to the date of installation to know what to anticipate, what we needed to move, what the installer would be helping with, etc. For some reason, we also thought there would be two installers and that they would help us move the heavier furniture that we paid to have moved. There was only one installer, so my husband had to help him. Not a big deal, but not expected. The installer was efficient
• BR

  Barb Rettinger

  Mar 4, 2026
  5.0
  Eric Britton’s expertise in carpets was appreciated. He was helpful in providing different styles along with excellent prices that met my budget. He checked on availability and scheduled the installation in a timely manner with very professional installers. The carpet looks great.