Ballard Natural Gas Service

Reviews

• JG

  Jean Greagor

  Aug 4, 2026
  5.0
  Juan and all other techs at Ballard rock, fabulous job and very respectful and courteous. Highly recommend, they made this former HVAC guy very happy with their install.
• MS

  Michael Scupine

  Aug 4, 2026
  5.0
  We Needed an electrical panel circuit protector (GFI). An electrician arrived from Ballard Gas for this. This is a requirement for City of Seattle electrical panels. He was very competent, a licensed electrician.
• SS

  suzan sullivan

  Aug 3, 2026
  5.0
  I’ve had my account with Ballard Natural Gas ever since I had an oil furnace that came with the house replaced with my heat pump about 15 years ago. They perform a yearly check up and maintenance for the system, and I’ve never had a single problem with it. The staff at Ballard Natural Gas have consistently been friendly and professional. I really appreciate their service. I recommend them.
• AI

  April Ingle

  Aug 3, 2026
  1.0
  Public Service Announcement! This company, known as Ballard Natural Gas when they installed a new ductless mini split system in my home in October 2025, via the Energize Shoreline Rebate Program, is a joke. They have apparently been bought out multiple x recently: Ballard Natural Gas- The Fix It Group LLC- now Ballard Home Services- New Harbor Capital Group. This is NOT the local customer service based company it once was- I should know because I used them for nearly 20 years to service my gas furnace. I am shocked and appalled to tell you that since they installed this "new" equipment, my family had no heat all winter except for plug in space heaters. We have no AC currently except for plug in window units we bought and installed. The entire scope of our issues began with faulty equipment, install error, leading to a swapped condenser which also does not work properly and it has apparently burned out the motors of our heads inside, leaving us with foul smelling equipment if running. They offered to replace the motors with new parts but lied and told us it was "brand new straight from Mitsubishi." If it weren't for a trustworthy and honest technician of theirs I would not have known it was used parts from broken units and would have invalidated my warranty. I have requested to speak with the managers, with the "owner" Neil and zero people have contacted me since late June. Apparently they feel good about installing this garbage, took my $ and ran. Speaking of $, this also ran our electric bill into the thousands of dollars as well as cost us to hire pest control because they did not properly seal the inside of our home and one unit was overrun with ant nests which had to be treated. I can't make this up-- and there is so much more. Protect yourself and look for a verified locally owned business who is likely more trustworthy and capable than big investment firms buying up these places and delivering garbage and then ghosting you in exchange for your hard-earned dollars and time.
• EF

  Edward Feeley

  Jul 30, 2026
  5.0
  Had a great experience working with Ballard Natural Gas for a mini-split diagnostic and repair. Great communication while working on scheduling an appointment from a knowledgeable person on the phone. Chris, the technician, arrived on time and was able to fix the problem. He was also able to address another issue that was happening with my system. Would highly recommend!

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