Lacey's Inc

Reviews

• SN

  s nigolian

  Mar 26, 2026
  1.0
  This business has changed owners. We have brought our Persian carpets to be cleaned by Lacy's for years. This time was very different. The edges of all three carpets that were cleaned were dry and crumbling rugs are wrinkly and not laying flat. These rugs are antiques. Won't return.
• DB

  Debra Banach

  Mar 17, 2026
  1.0
  I was just about to drop off my very expensive wool carpet to be cleaned when I decided to look into Lacey’s reviews. I was appalled hearing about all the recent horror stories! I have been taking my carpets there for decades. I’m lost. 😕
• KT

  Kaomi Taylor

  Feb 10, 2023
  2.0
  Ghosted twice. I'm sad not to be able to hire Lacey's again after working with them happily years ago. But in 2021 I was working with Kevin to choose new carpet. I chose a sample and Glenn came out to my house to measure, but no one ever followed up with a quote despite several calls from me. I chalked it up to pandemic chaos and contacted them again in Dec 2022 for a different job. Again, Glenn came out and measured, promising me a quote within the week. Six weeks later, I've called and emailed several times, and when I call, whoever answers the phone promises me an immediate reply, yet no quote or followup ever comes. Hard to make sense of. Why waste everyone's time traveling to people's houses if they don't want the work?
• KM

  Kathy Mayville

  Jul 23, 2021
  5.0
  We recently had carpet and vinyl tile flooring installed by Lacey's. We couldn't be happier! From the sales room where Kevin (an outstanding salesman) helped us navigate our choices, to Tom (installation foreman) and his crew who did a fantastic and incredibly professional installation, to Glen (the owner) who was always available to answer all of my questions and even stopped by on installation day to see how it was going. We are looking forward to when Lacey's will be doing our kitchen flooring in the near future. If you are in the market for carpet and flooring, I strongly recommend you go to Lacey's!!
• RM

  Roderick MacIver

  Oct 7, 2017
  1.0
  I've been bringing carpets to Lacey's for years. Until recently, the price has been reasonable and the quality good. Recently the prices have gone up and the quality down -- way down. In fact, one carpet was cleaner when I brought it in than when I picked it up.

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