Floor Coverings International

Reviews

• MJ

  Meghan Johnson

  6 days ago
  5.0
  I had a fabulous experience working with Dean when I needed to replace my flooring after a flood. He was both professional and personable, and I really trusted him and his team throughout the entire process. They did an outstanding job! The two men who installed the flooring were equally professional and courteous. They were diligent about getting the job done, and they cleaned up thoroughly at the end of each day. I was genuinely impressed by the entire experience, from start to finish. I highly recommend Dean and his team to anyone in need of flooring!
• KW

  Kim W

  Aug 10, 2026
  5.0
  We wanted to replace cruddy old carpet in two rooms and in a finished basement. Kyle helped us pick out beautiful red oak for the upstairs and LVP for the basement. He was very knowledgable and showed us plenty of alternatives. The product arrived quickly and it came out even better than we ever even imagined. It is perfect. Thank you for the great customer service. The floors look wonderful.
• LS

  Leah Shoats

  Aug 7, 2026
  3.0
  The good: The installation crew was excellent. They were skilled, polite, professional, and consistently on time. When a serious mistake happened during the job (more on that below), the team that handled the repair did right by us and fixed it properly. I appreciate that. The problem: Management. Throughout this project, different leaders gave us drastically different timelines and expectations. Nobody seemed to be working from the same information, so we were constantly getting conflicting answers about deliverables and completion dates. Materials were also misordered at one point, which added unnecessary delays. More seriously, a plumbing-related mistake during the job caused significant damage that required a major repair in my home. I understand the installers aren’t plumbers, but they do handle sinks and toilet removal as part of flooring jobs, so I’d expect a baseline level of care and competence there. The repair was ultimately completed and I do appreciate that they made it right, but the amount of back-and-forth and excuses along the way was frustrating and shouldn’t have been necessary. Bottom line: The installation team deserves real credit for their skill and professionalism. But the company’s management and coordination need serious improvement — consistent communication, accurate ordering, and realistic timelines shouldn’t be this hard to deliver. Because of these organizational issues, I can only give this experience 3 stars.
• DK

  Deborah Kurak

  Jun 29, 2026
  4.0
  We are pleased with this business & would recommend them. Our project was challenging- an older seasonal home with nothing square or level and they executed the job well. They are transparent in their quotes & invoicing, answer questions & seem genuinely dedicated to satisfying the client. I especially thank Tyler for getting the job done in spite of a labor shortage and Josh who did an amazing installation around a round shower.
• AK

  Abigail Killey

  May 6, 2026
  5.0
  We had a very challenging and odd shaped room. Michael and Ross did a perfect job and the beautiful wool carpeting looks and feels great. Thank you!

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