Worley's Home Services

Reviews

• MB

  MORRIS BROWN

  2 days ago
  5.0
  This is the most recent review, however it includes two separate events and responses by an incredible, professional group within this seem to be ecosystem at Worley's. Event 1, I believe it was maybe a month ago, I called Worley's for a problemed water heated, and without a blink, I believe it was Darlene, who had me setup in no time flat. The outcome was an incredible response and result, with the old water heater being replaced in no time flat and the problem, once again solved. Me, I'm happy and content, for this early response and quick resolve. Event 2, called Worley's again for an electrical problem and I cannot remember the dispatcher's name, but she zeroed on it and quickly set up the earliest time to be serviced. This was yesterday, and I must say, I was surprised by an early response time than what was set up. Jason, yeah, Jason, came in and his demeanor was professional, stern and all business. In about an hour the problem was located, and as Jason stated, He likes to give you information/education to help you understand what is going on and the gravity of the situation. The problem seemed to be an expensive one in my mind, but Jason no nonsense approach and straight to business approach was the exception. The BAR WAS RAISED. 3 for 3, no losses. At the core of me being an extremely elated and satisfied customer, is Worley's. A great company who sends out their best. To Jason's credit and incredible acumen, he did this with one and half hands, as he stated he was involved in an accident lately. It didn't slow him down, it seemed like he was in a zone to get it done. And that he did and my salute to him and his incredible skillset and workman's knowledge and experience. Thanks Worley's, for your best. It continues to be STELLAR!!!!
• EO

  Evil Octopi

  5 days ago
  5.0
  I just had my first yearly HVAC maintenance visit from Worley's Home Services, and I couldn't be happier with the experience. My technician, Kyle, arrived on time and was incredibly friendly and thorough throughout the entire process. He checked multiple components of the system, cleaned both the evaporator and condenser coils, and went above and beyond to ensure everything is performing at peak performance. It’s a pleasure to have such professional and high-quality service. Highly recommend Worley's and Kyle!
• JJ

  Jay

  Aug 10, 2026
  5.0
  Austin was extremely helpful, punctual, professional, and considerate throughout the entire service. He called ahead of time to let me know when he would arrive and was right on time. I especially appreciated his attention to cleanliness. He made sure to put covers over his shoes before entering the home, which helped keep everything clean and protected. This was a thoughtful touch and something that is not always done by service professionals. Austin also took the time to walk me through the process, explain what he believed the issue was, and discuss how he planned to address it. He was knowledgeable, thorough, and made sure I understood everything before moving forward. He also provided his business information so I could reach out if I needed any additional assistance. Overall, I was very impressed with Austin’s professionalism, communication, and attention to detail. I would definitely recommend his services to others.
• GS

  Grant _Pena Sr

  Aug 5, 2026
  5.0
  I rarely take the time to write reviews, but Brad Jackowski and his company absolutely earned this one. From my very first call, I was impressed. The company responded within a day, scheduled me quickly, and their pricing was more than reasonable. It’s refreshing to work with a company that is responsive, fair, and genuinely focused on helping the customer. Brad was outstanding from start to finish. He came out to help with my HVAC installation involving a pre-charged line set and immediately demonstrated an exceptional level of knowledge and professionalism. What really stood out was that he didn’t just complete the work—he took the time to educate me throughout the process. He thoroughly explained how the system worked, why certain decisions were being made, and answered every question I had with patience and honesty. Rather than having me spend unnecessary money, Brad was able to professionally install my new line set while utilizing the existing copper line I already had, saving me money without sacrificing quality. He also installed a brand-new condensate drain line with a clean-out, making the system much easier to maintain in the future. On top of that, he offered valuable advice on properly encapsulating my crawl space and HVAC system to improve efficiency and protect the equipment over the long term. As a retired Air Force Major, I have worked with professionals in many different fields over the years, and I can honestly say Brad exemplifies integrity, technical expertise, and outstanding customer service. He is kind, trustworthy, respectful, and clearly takes great pride in his work. At no point did I feel pressured into unnecessary repairs or upgrades. Instead, I felt like I had someone who genuinely cared about doing the job correctly and helping me make the best decisions for my home. Brad is an incredible representative of your company. Because of this experience, he will be the first person I call for future HVAC work, and I will confidently recommend both him and your company to my family, friends, neighbors, and fellow veterans. Thank you again, Brad, for an outstanding experience. Customer service and craftsmanship like yours are becoming increasingly rare, and it truly deserves to be recognized.
• PO

  Paula Opoku

  Aug 4, 2026
  1.0
  I purchased a condominium approximately two months ago with what appeared to be a newly installed HVAC system consisting of an Amana air handler and a Goodman 2.5-ton condenser. When I contacted Worley Home Services because I was concerned about the system’s performance, my experience quickly became frustrating. The technician repeatedly denied that Worley had installed the equipment, even though both pieces of equipment displayed Worley Home Services stickers. I was told the stickers could have been placed on the units during a plumbing visit and that there was no record showing Worley as the installer. The technician also stated the equipment was manufactured in 2018. While he was still in my home, I verified the serial number and confirmed the equipment was actually manufactured in 2025. Even after making several phone calls to the office, he returned and continued to deny that Worley had installed the system. I later confirmed through my condominium’s security records that Worley technicians had, in fact, installed the HVAC system in June 2025. More concerning, I have since discovered excessive condensation coming from the supply vents. The vents remain wet, water stains are present, and mold has developed around the bathroom and bedroom ceiling vents. I have also been advised that the 2.5-ton system may be oversized for my approximately 1,100-square-foot condominium and that an oversized unit could contribute to humidity and condensation problems. While I understand that has not yet been confirmed, I believe it deserves a thorough evaluation. Another concern is that I was initially led to believe there was no warranty available. I have since learned that the equipment may still be covered under the manufacturer’s five-year parts warranty, meaning replacement could be available if a covered defect is found. My biggest disappointment has not been the HVAC problem itself, but the lack of accurate information. As a homeowner trying to address moisture and mold concerns, I expected honesty about who installed the system and a willingness to investigate the issue rather than deny involvement. I am giving Worley Home Services the opportunity to fully investigate the installation, determine the cause of the moisture problem, and stand behind its work. If the company responds professionally and resolves these concerns, I will gladly update this review to reflect that experience.

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