DB's Plumbing and Drain

Reviews

• JJ

  JG

  1 day ago
  5.0
  Marv & Michael from DB's were extraordinary, both in terms of expertise & professionalism. Awesome service - great price - great guys!
• PP

  PRZJAH

  4 days ago
  5.0
  I can't say enough good things about Peyton and Xavier from D&B Plumbing! They replaced my water heater and went above and beyond from start to finish. Peyton is wise beyond his years. His plumbing knowledge is impressive, and he explained everything clearly. When he noticed pressure building from my malfunctioning PRV, he was genuinely concerned and rearranged their schedule, so the entire installation could be finished in one day. That kind of care for a customer is rare. Xavier, although an apprentice, did a beautiful job on the piping for my new water heater. The work is neat, precise, and clearly done with pride. He has a bright future in this trade. Thank you both for your hard work, professionalism, and exceptional customer service. D&B Plumbing is lucky to have you, and I'll be calling on you again! All my best, Ms. Wendy
• WM

  William Medina

  Sep 25, 2026
  5.0
  Exceptional service from this team, especially Zack! He had such a positive attitude and energy. Extremely knowledgeable and trustworthy. I’ve found my plumber for years to come!! Thanks Zack!
• CW

  Chris “TheGremloc” Wick

  Sep 17, 2026
  5.0
  My experience with Zach at DB Plumbing was great. He arrived promptly within the scheduled window and provided a thorough list of recommendations for all the areas I requested. I never felt pressured to accept any of the services and was given many options to choose from. Once I selected an action plan, he immediately scheduled a follow-up to perform the agreed services at a date/time that worked with my busy schedule. I’m fully satisfied with the work he did and would be comfortable going to him again for any future plumbing needs within my home.
• AS

  Afi shin

  Sep 2, 2026
  1.0
  **1 STAR — *Extremely Unprofessional and Disrespectful Customer Service** I am extremely disappointed with DB’s Plumbing and Drain. This was one of the worst experiences I have had trying to schedule a plumbing service. I received a written appointment confirmation for **Wednesday, September 2, 2026, from 11:00 AM–1:00 PM**. Nobody contacted me by 11:00 AM. I had to call the company myself to find out what was happening. I was then told the appointment would be rescheduled to **11:30 AM–1:30 PM**. I received a SECOND written confirmation from the company clearly showing **11:30 AM–1:30 PM**. I arranged everything around this appointment. My tenant and the downstairs tenant were also waiting because access to the property had been coordinated for the plumber. Then someone from DB’s Plumbing called me and demanded my tenant’s full name. I explained that I could not provide that information because my tenant had specifically instructed me not to share his personal information with contractors. The representative also requested my credit card information over the phone. I attempted to provide it, but the payment did not work. I was in a busy grocery store at the time and was not comfortable reading my entire credit card number, expiration date, and security code aloud in public. After that, the representative ended the call. I continued waiting because I had a **written appointment confirmation**. What is absolutely unacceptable is that **DB’s Plumbing canceled the appointment without notifying me.** I, my tenant, and the downstairs tenant waited until **1:30 PM**. 3-----------------------------------Nobody called, texted, or emailed me to say the appointment had been canceled. At 1:30 PM, I had to call the company AGAIN. Only then was I told that the appointment had been canceled because I had not provided the tenant’s name. If providing the tenant's name or completing a credit-card authorization was a requirement for the service, **WHY DIDN'T YOUR COMPANY TELL ME THAT BEFORE CONFIRMING THE APPOINTMENT?** And if you decided to cancel the appointment, **WHY DIDN'T ANYONE HAVE THE PROFESSIONAL COURTESY TO NOTIFY ME?** You cannot send a customer a written appointment confirmation, allow the customer and two other people to wait for hours, cancel the appointment without notice, and then expect the customer to discover the cancellation by calling you. This wasn't just an inconvenience for me. **Three people wasted their time waiting for a company that had already canceled the appointment without telling us.** Very poor communication. Very poor customer service. Very unprofessional handling of a scheduled appointment. **I would not recommend DB’s Plumbing and Drain.** If you use this company, make sure you confirm shortly before the appointment that they have actually kept your appointment and ask them to clearly provide ALL requirements beforehand. Do not assume that a written appointment confirmation means they will actually show up.