Custom Home Improvement & Repairs of Hampton Roads

Reviews

• KB

  Kim B

  Apr 29, 2026
  5.0
  Had an excellent experience! I was kept informed every step of the way. Kimberly and Neil were extremely professional and helpful throughout the process of the roof installation. Kimberly has made herself available to answer my questions long after the installation was complete. The install took one day to do and when finished, other than my brand new roof, you could not tell a work crew had been at my house. I HIGHLY recommend!!
• SS

  Stefin Singh

  Apr 29, 2026
  5.0
  Had a great experience with this company! Neil & Kimberly were both fantastic to work with—professional, friendly, and made the whole process smooth from start to finish. Everything was done efficiently and with great attention to detail. You can tell they really care about doing a good job. Highly recommend!
• DD

  Daniel

  Apr 22, 2026
  5.0
  I was very pleased with the whole experience of buying a roof with Custom Home Improvements. Terry the salesperson was upfront honest and very knowledgeable of all the products. Did not feel pressured at all to buy his product. Kimberly the scheduler was wonderful and easy to work with. She kept me informed of everything that was going to happen and all my concerns I had and who my install supervisor would be and passed those concerns on too him. Neil my install supervisor was fantastic. He addressed my concerns kept me up to date during the whole removal and install process, and took care of all my concern’s. I’m very pleased with the end product and would highly recommend Custom Home Improvements.
• MM

  Margie M (Margie64504317)

  Apr 21, 2026
  5.0
  *Highly Recommend!* Project Manager, Mark, along with his Carpentry Team, Chad & Dylan provided oustanding, professional & skilled services for our home improvement needs. Our new double doors look great! Chad & Dylan were prompt & kept me informed. Jobs site was so clean, afterwards, that besides having nice, new double doors, all was left as when they arrived. Thanks so much, C.H.I. Team! We will continue doing business with your company.
• CC

  Colin

  Apr 20, 2026
  5.0
  I don’t usually write reviews, but this one is well deserved. I wanted to take a moment to highlight a few individuals who truly made my experience exceptional, Neil, Keith, and Kimberly. From the very beginning, they set the tone with professionalism, clear communication, and a level of care that you don’t come across often. They were always available, always patient, and made sure I understood every step of the process. No question felt like a burden, and no detail was overlooked. What stood out most was how genuine they were. They didn’t just “do their job,” they actually cared about making sure everything went smoothly and that I was comfortable and confident throughout the entire project. Neil, Keith, and Kimberly are the kind of people who represent what great customer service should look like. Because of them, the entire process felt seamless and stress-free. If you end up working with them, you’ll understand exactly what I mean.

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