Question 1

Will my insurance cover this?

Accepted Answer

Unfortunately, we cannot make the determination of what is a covered loss. This is the responsibility of the insurance carrier and the interpretation of the policy language. It is illegal in the state of Virginia for anyone not licensed as an insurance agent or adjuster to interpret insurance policy language.

Question 2

I filed an insurance claim, how do I know if my insurance will cover the full cost?

Accepted Answer

Our Estimator and Project Manager will work directly with your insurance carrier’s adjuster to determine coverage prior to significant demo being performed. There is most likely a clause in your policy that allows the insurance carrier a right to inspect before a significant demo is performed. We typically get this in writing from the insurance carrier their approval to demo before the inspection in the form of a waiver or we will stabilize the loss while we wait for the arrival of the adjuster.

Question 3

What should I do immediately after discovering water damage?

Accepted Answer

Turn off the water source if possible and contact a professional restoration company. Remove valuables and personal items from the affected area to prevent further damage.

Question 4

How long does water damage restoration take?

Accepted Answer

The restoration process can take anywhere from a few days to several weeks, depending on the extent of the damage. An initial assessment will give a better estimate.

Question 5

Can water damage cause mold growth?

Accepted Answer

Yes, mold can start growing within 24-48 hours after water exposure. That’s why it’s crucial to address water damage as soon as possible.

Question 6

Is water damage covered by insurance?

Accepted Answer

It depends on your policy and the cause of the water damage. Sudden and accidental events (e.g., burst pipes) are often covered, but gradual issues like leaks might not be.

Question 7

What types of water damage are there?

Accepted Answer

There are three categories of water damage: Clean Water (Category 1), Grey Water (Category 2), and Black Water (Category 3). Each requires different handling.

Question 8

Can I clean mold myself?

Accepted Answer

Small patches of mold on non-porous surfaces might be cleaned using household cleaners. However, larger infestations or mold in porous materials should be addressed by professionals.

Question 9

How do you clean up after a fire?

Accepted Answer

Fire damage cleanup involves removing debris, soot, and smoke, as well as repairing structural damage. Professional services often include deodorizing and restoring items affected by smoke.

Question 10

moke damage covered by insurance?

Accepted Answer

Yes, most homeowner's insurance policies cover fire and smoke damage, but coverage details can vary. It’s important to document all damage and notify your insurance company promptly.

Aresco of Tidewater

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