First American Carpet & Floors

Reviews

• SH

  Sarah Hutcherson

  Sep 29, 2026
  5.0
  Had the best experience ever. In the past when we’ve dealt with the best prices, it came with not the best work and taking far too long. They were beyond professional, quick and easy to work with. The owner came out on each job and was so friendly and nice the entire time. We redid our entire upstairs and downstairs with vinyl and stairs with carpet. We loved them so much after that we hired them to redo our standard build countertops with quartz countertops and I could not be happier. Everyone who comes over says it looks like a new house. I cannot thank them enough!
• RW

  Regina Washington

  Sep 24, 2026
  5.0
  ⭐⭐⭐⭐⭐ I cannot say enough great things about First American Flooring & Carpet! From the very first quote all the way through installation, the entire experience was exceptional. The owner was wonderful to work with—professional, knowledgeable, responsive, and genuinely committed to making sure we were happy with everything. You can tell that customer service and the quality of their work truly matter to him. The installation crew was equally impressive. They were professional, courteous, hardworking, and incredibly detail-oriented. They took their time to make sure everything was done right, treated our home with respect, and did an amazing job from start to finish. The craftsmanship and attention to detail really stood out. It’s rare to have such a great experience through every stage of a home project, but First American Flooring & Carpet exceeded our expectations. We absolutely love how everything turned out and would recommend them without hesitation to anyone looking for flooring or carpet. A fantastic company, an excellent owner, and an outstanding crew!
• SQ

  Soulaani Queen

  Aug 7, 2026
  3.0
  Floor Quality and Installation Review Here is an honest review of our experience with this flooring company after living with the product for two years. 💰 Project Cost & Scope We paid approximately $17,000 to install premium luxury vinyl tile (LVT) across a 1,700 square foot area. 👍 The Positives * Aesthetics: I truly like the look and style of the premium vinyl flooring. * Customer Service: The representative we worked with was very polite. * Post-Install Check: The company did a walkthrough check immediately after the installation was completed. * Warranty: The project came with a standard one-year warranty. * Free Service Call: I appreciate that they sent two workers out to address our issues free of charge, even though the floor is out of warranty. 👎 The Issues (Two Years Later) Despite our best efforts to protect the floor, including making everyone take off their shoes since day one, we are facing significant structural issues: * Broken & Buckling Tiles: Several tiles have broken internally, which is causing the floor to buckle upward. * Shifting Gaps: The tiles are continuously shifting apart. I've had to buy specialized flooring tools to manually knock the tiles back into place. * Installation Failures: There are critical areas where the initial installation failed. Because these issues developed slowly, we did not notice them until after the one-year warranty had expired. * Botched Quick Fix: The two workers who came out tried to apply a quick fix, but actually made the situation worse. The repair left visible staples and glue exposed on the floor. * Expensive Replacement: The worker openly admitted that a quick fix won't work and that we will have to pay out of pocket for a full replacement to truly fix the area. 📝 Final Verdict While the customer service was pleasant and I appreciate the free service visit, the long-term installation quality did not hold up. A premium price tag should come with premium durability, not exposed staples, shifting tiles, and a bill for a total replacement after just two years. I am giving them a 3 out of 5-star rating.
• LM

  Laura M

  Aug 6, 2026
  5.0
  Sediq is fabulous! We stopped in the store on Saturday and were pleased to find many options for a stair runner. We selected and ordered the rug on Tuesday. The rug was ready and installed the following Thursday. I would definitely recommend this company and work with them again. Beautiful results!
• PM

  Phillip Makely

  Jul 29, 2026
  5.0
  Got a great carpet product for an excellent price. The people at First American are kind and professional. And the installation was done well and timely. I would be happy to recommend them.

Frequently Asked Questions About First American Carpet & Floors